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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 08, 2018 10:41:35 am EDT

Hello,

AnrDaemon wrote:

I have a feeling that there's a suppressed crash on closing the main application with a chat window open.
The notable "blip" could be heard and the notification icon stays in tray area until you hover it.

Do you mean the "mini-chat" (a built-in chat in the Full Control mode) or the regular Text Chat mode?

"This connection mode is disabled" - which "this" ? There's no mention of the attempted connection mode in the notification balloon or in the message dialog.
Change the title to something like "Access denied - <mode>", please.

It makes sense, thanks. I will add your suggestion to our wish list.

Wish I could connect to a new host. It says the access is denied/chosen connection mode disabled on host, no matter what I try.
Thank God I managed to enable RDP before starting these experiments.

The access is enabled for local Administrators group. The user I attempt to connect with is both a direct member of it and the member of Domain Admins group, which is also a member of it.

I assume that you are referring to using "Windows security" as your authentication method.

The user I attempt to connect with

That is, the user whose credentials you enter in the authorization prompt, correct?

Could you send me a screenshot of your Host settings, namely the window where you set permissions for the account that you then use to authorize on the remote Host. You can send the screenshot to support@remote-utilities.com.

Thanks.

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File transfer constantly fails to change directories and windows size

Conrad, Administrator (Posts: 2026)

Oct 06, 2018 9:32:20 am EDT

Hello Alan,

Please, try the following:

1. Fully exit the Viewer (File -> Exit).

2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.

3. Remove the file from that folder. Send the file to us for examination at support@remote-utilities.com . This file doesn't contain any sensitive data, just your license information and Viewer settings. We want to check if it was corrupted somehow.

4. Start the Viewer. It should re-create the file again, you will need to re-enter your license key.

5. Start the File Transfer mode, resize its window to your liking, then close the Viewer and again open it and start the File Transfer mode. The program must remember the size that you set the last time.

Thanks.

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Unable to view monitors in vertical orientation

Conrad, Administrator (Posts: 2026)

Oct 05, 2018 3:06:11 pm EDT

Hello Eric,

Please, try solutions listed on this page. The "Use legacy capture mode" option can help in this situation.

P.S. If you are a PRO customer you can raise your support level from Basic to Pro. Learn more about support levels.

Thanks.

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WIFI ONLY !?!?

Conrad, Administrator (Posts: 2026)

Oct 05, 2018 12:37:46 pm EDT

Hello Dion,

Thank you for your message.

A specific Internet access connection type (Wifi, broadband etc.) has nothing to do with program's connectivity except only it's a very slow network. Usually, but not always, mobile Internet access is slower than other access types such as a regular ISP or a WiFi hotspot.

By the way, what connection type you use - direct connection or Internet-ID connection?

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File transfer constantly fails to change directories and windows size

Conrad, Administrator (Posts: 2026)

Oct 05, 2018 9:16:46 am EDT

Hello Alan,

Thank you for your message.

I am using 6.9.1.0 viewer and when trying to do any file transfers with remote computers, the file transfer window is MASSIVE. Now on my computer setup I have 2 4K monitors, one is horizontal, one is vertical, and a 1080p monitor as well. The window shows up spanning multiple monitors and much be resized to see the entire window so you can see buttons and such.

Does this happen each time you start a File Transfer mode session? I.e. it doesn't remember the size that you set.

Additionally, I have a very hard time navigating to directories, I constantly get errors, then after trying a few times it might work. Sometimes I have to just use Remote Utilities to initiate a VNC session so I can do file transfers it has gotten so bad.

This is a known issue, specifically the issue with slow folder browsing in File Transfer mode. Later this year we are going to significantly re-write the File Transfer module and will fix these issues, and also add a couple of useful features.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 05, 2018 9:12:52 am EDT

Hello,

AnrDaemon wrote:

Suggestion: On the logon credentials page, turn "Use current security context" into a button instead of a checkbox.

Don't add to the  http://hallofshame.gp.co.at/controls.htm

Thank you for the suggestion. I will forward it to our development.

Started application with settings file removed, as you suggested. Only imported the license key. Did not restart the app.
It already EAV'd once on an attempt to connect to the machine.

Are you connecting the same version of the Host or is it an older Host yet?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 03, 2018 4:16:43 am EDT

AnrDaemon wrote:

Conrad wrote:

The problem is turned to be more generic. When old controller is unreachable, an attempt to connect to the member of the old domain randomly throws EAV between failed authentication attempts.

Hello,

Please, try deleting the Viewer configuration file (config_4.xml) in the %APPDATA% folder. It will be recreated again once you run the Viewer next time. Let's see if it fixes the access violation problem.

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Random Password for Agent on Run

Conrad, Administrator (Posts: 2026)

Oct 03, 2018 4:13:57 am EDT

Hello Rick,

Thank you for your message.

This feature has been on our wish list for a while. Most likely we will implement it in the near future.

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Black screen when connecting

Conrad, Administrator (Posts: 2026)

Oct 01, 2018 4:37:21 am EDT

Hi Bill,

Please, try the solutions listed on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . If it doesn't work, update your Host to the recent beta version and see if it makes the difference. You can download the beta from here https://www.remoteutilities.com/download/beta.php

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(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2026)

Sep 30, 2018 5:21:26 am EDT

Pedro Peracio wrote:

Hello Everyone..
29-09-2018__21:41:55__042 Connection #739288. Connection to "MERCADO MARLUI". Mode: <Authorization>. Connecting...
29-09-2018__21:41:55__043 InetConnection #739288. Internet connection to MERCADO MARLUI (id.remoteutilities.com:5655).
29-09-2018__21:41:55__297 InetConnection #739288. Method "Connect" - OK. MERCADO MARLUI connected to ID server: id.remoteutilities.com.
29-09-2018__21:41:57__600 InetConnection #739288. Socket error. Name: "MERCADO MARLUI", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
29-09-2018__21:41:57__602 Connection #739288. Connection to "MERCADO MARLUI" failed. Mode: <Authorization>.
29-09-2018__21:41:57__602 Context #739288 removed. Mode: <Authorization>.

Currently, It's so hard connect my hosts. This issue can be my DNS server ?

Hello Pedro,

This topic discussion is about the use of self-hosted server.  From your log I can see that you use the public server for your Internet-ID connection. In this case please refer to this Internet-ID connection troubleshooting guide https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/  

Hope that helps.

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