Conrad Sallian's community posts

Hello,

Beta 17 for Mac and Linux has been released. An issue that would (in some circumstances) cause authentication errors has been fixed.

Craig Golucki wrote:

Please use my contact information on my account to continue this conversation further. I sent an email to your privacy@remoteutilites.com as well.

Hello Craig,

We haven't received anything to privacy@remoteutilities.com so far. Could you please resend your email?

Also, with regards to your previous posts within this thread, and specifically the post where you voluntarily share logs and (possibly) other information that in some jurisdictions may be considered as personally identifiable . We would like to repeat our disclaimer here as is stated by our privacy policy:

Personal Data Shared on Forums

We value the privacy and security of our users' personal data. In compliance with the General Data Protection Regulation (GDPR), particularly referring to recital 85, we acknowledge that a breach of personal data can lead to serious consequences such as loss of control over personal data, discrimination, identity theft, financial loss, and other privacy violations.

However, it is important for users of our forum to understand that any personal data they voluntarily share within the forum posts, comments, or discussions is publicly accessible. While we take reasonable measures to protect the privacy and security of information processed through our services, we cannot control or be responsible for the protection of information that users choose to share publicly.

This section of the privacy policy is intended to inform you of the risks associated with the sharing of personal data in our forum and to clarify our position and responsibilities. By using our forum, you acknowledge and agree to these terms.

User Responsibility

   Voluntary Disclosure: If you choose to disclose personal or sensitive information within our forum, please be aware that this information becomes public. We strongly advise against sharing any details that could compromise your privacy or security.
   No Liability for User-Shared Data: Please be advised that in the event of any breach or unauthorized access to the personal data that you have voluntarily shared in the forum, we shall not be held responsible. The responsibility for the security of such information rests with the individual who has chosen to share it.

Mike G wrote:

Ahh, it's clear now. Thanks for your continued help Conrad!

You are welcome! Have a great weekend ahead.

When does this message pop up with the pro licence, at custom MSI install? with host simple update or remote install? or every time we connect to a client host? I don't mind the message, I just need to warn customers if they are going to see it.

Also does this affect the Agent as well?

Hello Mike,

I'll be using the terminology from this page:

If the requirements for temporary alert  are met, Host will show the alert to the remost user. If the connection is established from a Viewer registered with a Pro license, the alert has a timeout and a button.

Now the alert will go away forever for this given Host if either of the requirements are met:

- The remote user clicked on the button
- 10 minutes have elapsed.

It should be noted that if the remote PC has been restarted before the time on the button rans out, the next time it will be all over again. Technically speaking, the flag is set only if the alert is 'handled' explicitly (i.e. via a timeout or by clicking  the button).

Once this happens, the alert is never shown again on the same computer unless you wipe the Host settings, that is.

Hope that helps.

Hello,

We've released a minor update (beta 16) to the beta version for macOS / Linux , both Viewer and Host were updated. This update fixes the issue with character duplication when sending keystrokes from Viewer on macOS/Linux to Agent on macOS.

If you are updating to beta 16 make sure that you update both Viewer and Agent. Download pages:

macOS
Linux

Brad M wrote:

I  have run into the same thing.  Is is possible to tie the license to an account that is established and we have verified our identity to hide that message.  You could charge a nominal fee to verify the account, and show the license wasn't charged to c/c fraud.

Hi Brad,

Unfortunately, this approach won't resolve the issue. Please understand that we have no qualms about eliminating these obstacles. There was a time, about 10 years ago, when Remote Utilities even allowed users to hide the tray icon(!). In today's landscape, offering such a feature would instantly make antivirus programs blacklist the product.

It wasn't us who ignited this global wave of paranoia :) However, we find ourselves compelled to implement these kinds of restrictions. If we didn't, our product would become virtually un-downloadable and un-installable due to antivirus interference.

The Site license is way more expensive than PRO (because it's all-unlimited) and it's unlikely that it will be purchased by a stolen credit card, for example.

Hello,

Our company policy says that unless we get rid of the alert we aren't allowed to automatically deploy Remote Utilities. This is why we bought the PRO license. But right after that you changed it and added the new 10 minute alert.

I understand. But there may be a dilemma. On the one hand companies may use policies that require silent installation. On the other hand these same companies might deploy perimeter and/or endpoint security solutions that block products like Remote Utilities and refuse to remove the detection saying that this is for 'customer's own good' and 'more security'.

Unfortunately, it is next to impossible to satisfy both requirements and a/v software will always block programs that allow silent install and remote connection or at least classify them as 'potentially dangerous'. We know that full well - perhaps more than any other remote access software vendor on the market.

Thank you for your message.

We appreciate you bringing the issue with the licensing page to our attention. We will certainly correct it and ensure that it reflects the current feature set.

Because of a policy, we are still not allowed to fully (and automatically) deploy RUT to all users because of this message.

Please note that this feature does not prevent the automatic deployment of RUT, nor does it inhibit connectivity, even with the Starter and Mini licenses. What it does is present a warning to the user. For the Pro license, there is a timeout associated with this warning. There are specific conditions under which this alert is shown at all.

Making this decision was challenging, as the increasing sensitivity of antivirus and antimalware tools makes it difficult to release new software versions without encountering numerous false positive 'malware' detections. If there is even the slightest possibility of using legitimate software in stealth mode, it is almost guaranteed to be exploited in that manner.

If you are dissatisfied with this update and would like to request a refund, please feel free to do so. You can write to our sales team at sales@remoteutilities.com, and they will process the refund for you.

We apologize for any inconvenience this may have caused.

Hi, Drideanu

Here is how you can help us fix the false positive in Microsoft. Simply try to download the Host file by following this link in Edge:

https://www.remoteutilities.com/download/host-7.2.2.0.exe

And then, if Edge says that the file was blocked because it's unsafe, click the '...' icon and select 'Report this file as safe'. Here it is with screenshots https://www.remoteutilities.com/support/forums/forum5/2664-microsoft-defender-smartscreen

Thank you.