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how to know someone is on the comp

Conrad, Administrator (Posts: 1929)

Aug 07, 2018 2:38:45 pm EDT

Hello Wanda,

You might want to enable notification panel in the Host settings. Here is how https://www.remoteutilities.com/support/docs/notification-panel/ . Note that in the latest beta version 6.9.0.1 this check box is located on the "Interface" tab in the Host settings window.

Hope that helps.

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Remote connection hangs after a few minutes

Conrad, Administrator (Posts: 1929)

Aug 07, 2018 2:24:00 pm EDT

Hello Paul,

I recommend that you check antivirus software on the remote computer and add Remote Utilities - Host to a/v software exceptions. This article can help https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1929)

Aug 07, 2018 9:56:48 am EDT

We need to isolate the issue first. For example, we could set up a Host on our testing machine , point it to your ID server and leave it working for a while as well as give you access to that Host. You could see then if the connection is stable or not.

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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1929)

Aug 07, 2018 9:48:01 am EDT

Hello Mario,

It is unlikely that the Viewer log will help much. Maybe we can have a remote session to test it out using a Viewer and a Host on our side?

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Host don´t change to Current User in Terminal

Conrad, Administrator (Posts: 1929)

Aug 06, 2018 2:07:00 am EDT

Hi Agomes,

Unfortunately, we couldn't reproduce this issue.

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Server Overlay Notification Problem

Conrad, Administrator (Posts: 1929)

Aug 03, 2018 1:10:54 pm EDT

Hi Carlos,

So it's not an error - just a built in notification.

Yes, exactly. And it is not always visible, but only when certain requirements are met.

May have to use VNC to connect to this specific server then - it's a VPS and has no physical keyboard/mouse and the overlay is in the way of the notification area which gets in the way of some items/functions.

We'll see how we can handle this specific scenario in future updates of this feature. Thanks for letting us know.

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Server Overlay Notification Problem

Conrad, Administrator (Posts: 1929)

Aug 03, 2018 3:32:54 am EDT

Hello Carlos,

It's about this window https://www.remoteutilities.com/support/docs/first-connection-warning/

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Keyboard key combination issues

Conrad, Administrator (Posts: 1929)

Aug 02, 2018 5:07:50 pm EDT

Hello Sulley,

Also I should mention, that on another PC I have T**mViewer installed as well, but RU software works fine there. So, I believe, T**mViewer is not the reason of the issue.

That is no doubt. We were never reported of any conflicts with any remote access software, including TV.

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Keyboard key combination issues

Conrad, Administrator (Posts: 1929)

Aug 02, 2018 11:51:28 am EDT

Hello Sulley,

Thank you for your post.

Are there any other utilities/software installed that may use the keyboard or clipboard somehow? Like clipboard helpers, touch-typing learning apps etc.

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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1929)

Aug 02, 2018 11:49:10 am EDT

Hello Alex,

Could you please try the latest beta and see if the issue persists. You can download it from here https://www.remoteutilities.com/download/beta.php . Note that if you upgrade you should upgrade both modules, Viewer and Host, for proper testing results.

Thanks.

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