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Installation path

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 10:42:26 am EDT

Hi Leo,

That's in fact a big part of the problem. They own the computer and want to be administrator...
I can't do anything about that, can I?

If they are an administrator, they have every right to remove or modify anything on their machine including Remote Utilities installation.  I'm not even sure this is a technical issue that we are discussing - this is more like an organizational issue. By definition, the owner of the machine can do anything with it - we cannot stop them from doing that.

Here is a similar discussion.

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Password protect "Stop Host" client uninstall

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 10:37:17 am EDT

Hello Lance,

Thank you for your post.

I have over 50 clients i work with and it gets frustrating when an end user stops the host or even uninstalls the client.

Unfortunately, if a user is administrator on their PC, we cannot do anything about this. By definition the Windows administrator account has full rights in the system. We cannot block or otherwise prevent the administrator from uninstalling or modifying Remote Utilities Host.

Don't hesitate to ask me if you have other questions.

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Will RU Server be faster in this scenario?

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 8:58:13 am EDT

Hi Mike,

I connect to only one other computer, which is about 15 miles away.

At my home office I have complete control over routers and so on. I'm sure I could set up a DNS name.

Then why use RU Server at all? You can connect directly to that computer provided you set up a port forwarding rule on your router.

How to set up port forwarding for the Host
Setting up direct connection

Hope that helps.

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Installation path

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 8:40:06 am EDT

Hello Leo,

Unfortunately, it is currently not available to specify installation path when building a custom Host installer. But we do have this suggestion on our wish list.

Why don't you just change the Windows user to standard instead of administrator. If they are not an administrator, they won't be able to uninstall the Host or tamper with files in the Program Files folder.

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Will RU Server be faster in this scenario?

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 8:17:20 am EDT

Hi Mike,

Thank you for your post.

Generally, yes. Although we do have servers in England, using your own server can make a remote connection faster. This is because network packets will travel a much shorter route, especially if the server is located closer to one end of the remote connection, usually the Viewer.

This guide will help you set up RU Server as a relay server.

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High CPU usage on some machines

Conrad, Administrator (Posts: 1559)

Sep 22, 2017 8:14:06 am EDT

Hi Victorio,

There my be three possible reasons for that:

1. Hardware acceleration is turned off. Try enabling it.

2. Update your graphics card driver.

3. In some cases enabling "Capture alpha-blending windows" in connection properties can also cause this issue, but first please check the first two items.

Hope that helps.

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Installation path

Conrad, Administrator (Posts: 1559)

Sep 21, 2017 5:38:25 am EDT

Hi Leo,

Thank you for your post.

And how exactly you install/propagate the Host remotely? Do you have direct network connectivity with remote PCs to perform push-install? Or are you preparing a custom one-click installer package for someone to run on the remote PC?

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High CPU usage on some machines

Conrad, Administrator (Posts: 1559)

Sep 19, 2017 4:01:56 pm EDT

Hello Victorio,

Thank you for your message.

I'm not sure what might be causing this problem, but it only makes sense to test the most recent version, which is 6.8.0.1 as of this writing. Could you please update your Viewer to 6.8.0.1. and also a few of your Hosts and see if the problem persists.

Looking forward to your reply.

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Upgrade license from Starter to Mini

Conrad, Administrator (Posts: 1559)

Sep 19, 2017 8:04:24 am EDT

Responded via tickets.

Thanks.

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Upgrade license from Starter to Mini

Conrad, Administrator (Posts: 1559)

Sep 19, 2017 4:33:24 am EDT

Hello Nijel,

Thank you for your order!

It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Yes, that is correct. Currently, we are finishing preparing a special upgrade form which will allow our customers to order upgrade keys. Meanwhile, we can simply give you a 50% discount for the MINI license.

Feel free to start a support ticket and I'll send you your coupon code. Thanks!

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