Community

Wake on Lan trouble

Conrad Sallian, Administrator (Posts: 2118)

Nov 29, 2018 2:03:19 pm EST

Hello Stacy,

Thank you for your message.

In order for Remote Utilities WoL feature to work, the following requirements must be met:

1. The Host is in direct visibility to Viewer over LAN. Viewer and Host must be on the same LAN subnet because WoL magic packet, generally, isn't routeable across subnets by definition.

2. You must connect from Viewer to Host at least once so that the Viewer could derive and cache the MAC address of the Host.

If the problem persists it could be caused by a bug that we have already found in the most recent version and this is going to be fixed in the nearest subminor update.

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Printing labels on a Zebra 450 Thermal printer

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 3:10:04 pm EST

Hello Gary,

Thank you for your post.

Could you try opening the Remote Utilities printer properties and add the paper size there. This is what it might look like:


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Closed Laptop Lid Prevents Use

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 2:46:44 pm EST

Hello,

I would recommend that you try installing Remote Utilities monitor driver and see if the issue persists. In version 6.9.x.x the driver installation is disabled by default (the corresponding checkbox in the installation wizard is unchecked). But you can install the driver after the Host has been installed - just open the Host settings, navigate to "Driver" and click install near the "Monitor driver" option:


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Host 6.9 Windows XP issue

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 2:40:20 pm EST

Hello Mário ,

Thank you for your post.

Could you please send us the Host log to support@remote-utilities.com. You can locate the Host logs in the C:\Program Files(x86)\Remote Utilities - Host\Logs\ folder. The log should contain information about connectivity problems if any.

Another question - you are using Internet-ID connection, correct?

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Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 1:48:47 pm EST

Hello David,

Indeed there were issues with IE/Edge that require updating the printing driver. We will update it together with the very next product update which is coming very soon (within a week or two perhaps).

Sorry for any inconvenience.

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Print Screen only executing locally (at viewer)

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 5:07:29 am EST

Hello David,

And what is the application name? Is it installed on both Viewer and Host?

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Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 4:55:10 am EST

Hello David,

Thank you for your message. We will be testing this issue and see if we can reproduce it.

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Closed Laptop Lid Prevents Use

Conrad Sallian, Administrator (Posts: 2118)

Nov 28, 2018 4:21:18 am EST

Hello,

We are currently investigating our options when it comes to resolving the closed lid issue. Unfortunately, this issue may potentially be caused by factors we do not control (such as how the display is shown in that state) and that may even vary from hardware to hardware. We will do our best to resolve the issue though.

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iPad external Bluetooth Keyboard

Conrad Sallian, Administrator (Posts: 2118)

Nov 26, 2018 3:39:25 am EST

Hello Gary,

Thank you for your message. Please, try enabling "Use legacy capture mode" in the Host settings, restart the Host and see if the issue persists.

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Android limited hosts

Conrad Sallian, Administrator (Posts: 2118)

Nov 26, 2018 3:37:24 am EST

Hi Keith,

We will test adding the records in the list and try to reproduce the issue.

unfortunatly over night all entries have dissapeared.

The entries are not stored anywhere in the cloud.  They are stored on the device.

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