Conrad Sallian's community posts

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2911)

Feb 20, 2022 7:57:04 pm EST

The servers are back online. Please, test your connections.

Thanks!

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2911)

Feb 20, 2022 6:25:24 pm EST

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2911)

Feb 20, 2022 5:16:28 pm EST

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2911)

Feb 20, 2022 4:15:03 pm EST

https://dnschecker.org/#A/id.remoteutilities.com

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2911)

Feb 20, 2022 3:44:56 pm EST

Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.

BitDefender - problems with Host version 7.1.2.0

Conrad Sallian, Support (Posts: 2911)

Feb 11, 2022 1:57:59 pm EST

Hi Jon,

Is it Windows Defender or BitDefender you are referring to?

BitDefender - problems with Host version 7.1.2.0

Conrad Sallian, Support (Posts: 2911)

Feb 08, 2022 9:15:49 am EST

Mark Brown wrote:

ESET's online cloud analysis also flags Remote Utilities 7.1.x.
I have to assume that a part of the installer or MSI scripts are also used by malicious software and is being flagged for similar installation behavior.

Hello Mark,

ESET is another story. It keeps classifying stand-alone, official digitally signed RU files as PUP. They fail to understand that it is not our job to prevent the software from being abused by another software/wrapper. This is what antivirus software should do. Yet, they - as many other a/v programs nowadays - just go the easy path and block everything thus throwing the baby out with bathwater.

BitDefender - problems with Host version 7.1.2.0

Conrad Sallian, Support (Posts: 2911)

Feb 08, 2022 9:01:59 am EST

Hello,

The good news is that we received a message from BitDefender today where they say that RU has been whitelisted now.

BitDefender - problems with Host version 7.1.2.0

Conrad Sallian, Support (Posts: 2911)

Feb 07, 2022 6:39:25 pm EST

Hi John,

Thank you very much. Having the support of our users is very important. In the past we were facing these behemoths virtually alone.

Currently, the BitDefender's is the only serious a/v issue with version 7.1.2.0. Also, Windows Defender may detect the product (not sure of the current status, still checking), but usually Microsoft Defender team are very fast in responding to FP requests and fixing issues.

Location ?

Conrad Sallian, Support (Posts: 2911)

Feb 07, 2022 3:22:33 pm EST

Hello Johnran,

We are legally incorporated in Moscow, Russia (for taxes and accounting reasons) while the team members are scattered around the globe from Europe to Thailand to South Korea. Saratov is pretty far from Moscow as you can see on the map.

Nope, none of our team lives in Saratov if that's what you mean.

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