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Monitor selection

Conrad, Administrator (Posts: 2080)

Oct 16, 2018 4:40:31 am EDT

Hello John,

This feature will be included in the next major update of the mobile version which is the priority we are currently working on.

In general, why doesn't the toolbar at the top/middle of the screen appear in the Android version of Viewer as it does in the Windows version of Viewer?



Not all features can be implemented the same way as they exist in the desktop version. Yet, we will do our best to include as many important features in the mobile update as possible. One of them is a full-fledged address book compatible with the desktop Viewer's address book.

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(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2080)

Oct 12, 2018 5:09:59 am EDT

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs
If you want us to look at the logs feel free to send them over to support@remote-utilities.com

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Older Version Download

Conrad, Administrator (Posts: 2080)

Oct 12, 2018 5:04:04 am EDT

Hello,

Thank you for your message.

There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.

Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.

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Will not install

Conrad, Administrator (Posts: 2080)

Oct 12, 2018 5:00:03 am EDT

Hello John,

Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors

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(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2080)

Oct 11, 2018 4:37:00 am EDT

heat Zone wrote:

Connection to "PC-Test" failed. Mode:  .
removed. Mode:  ."

Hello,

Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.

Looking forward to your reply.

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Unable to enter the password in the password field

Conrad, Administrator (Posts: 2080)

Oct 11, 2018 4:35:18 am EDT

Hello Antoine

I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.

EDIT: Hey Conrad, could replace my name on my previous post by anouz please?

You can edit your forum profile. Just click the dropdown link with your name on it at the top right corner of the page and select "My account".

Hope that helps.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2080)

Oct 10, 2018 11:02:57 am EDT

Hi Cristian ,

We couldn't reproduce the issue. All three commands are working perfectly.

Could you show us the full syntax that you use in the command line (preferably a screenshot)?

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Will not install

Conrad, Administrator (Posts: 2080)

Oct 10, 2018 10:49:20 am EDT

Hi John,

Is this happening on a single machine or on different machines that you control?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2080)

Oct 09, 2018 1:49:44 pm EDT

Cristian Braun wrote:

I cant update the server because the MSI says its already installed.
I dont want to uninstall it before reinstall because im afraid to lose any config/address book/etc.

How would be the right way to update from beta 1 to beta 2?

Hi Cristian,

You are updating RU Server, correct? If you simply uninstall the server beta 1 using Windows control panel, restart the PC and then install beta 2. Your data will remain intact.

But if you are still unsure just use a safety net - copy (back up) the three data folders from server installation folder as well as the server registry entry. This is more information about where the server keeps it data:
https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hope that helps.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2080)

Oct 09, 2018 1:28:25 pm EDT

Hello AnrDaemon,

I don't know the difference between "mini chat" and "full chat" (they look rather same to me), but for the sake of clarity, I right-clicked the connection and called "chat" mode, then minimized the chat window.

I am sorry for not making it clear. The mini-chat is just an extension to the regular chat mode that you ran. Mini-chat looks like a panel at the right hand side of the Full Control window. It allows you to chat during a remote session without switching to the dedicated chat window. Here is more about the mini chat.

EAV'd again in most generic of all circumstances. Simple attempt to connect to a remote system, auth is from the same domain the remote is a member of. No other domain controllers online.

I think that it is time that we suggest having a remote session and helping you out directly. Unfortunately, there are no other ideas why this might be happening and we need to see your setup with our own eyes.

If this is an option for you, please let us know at support@remote-utilities.com and we will discuss the details.

Thanks!

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