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set up port fowarding

Conrad, Administrator (Posts: 2080)

Aug 19, 2018 4:42:30 am EDT

Hello Wanda,

Thank you for your message.

But another colleage in another state, can not direct connect. Am I assuming wrong, that if I can get through, they can?

Additional setup may be required for being able to connect over the Internet. Specifically, you need to access the router settings on the Host side and set up a port forwarding rule. That is, to forward incoming requests at port 5650 to the computer where the Host is installed.

This knowledge base article can provide guidance. Another article on making server accessible can also help understand port forwarding.

Hope that helps.

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Inventory Database

Conrad, Administrator (Posts: 2080)

Aug 17, 2018 2:04:33 am EDT

Hi Nick,

Yes, you are absolutely right. This has been requested and we are planning to implement this at some point in the future.

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Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Administrator (Posts: 2080)

Aug 16, 2018 9:13:45 am EDT

Hi Thomas,

Thank you. We will contact Synergy regarding this matter.

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start and stop host will not hide.

Conrad, Administrator (Posts: 2080)

Aug 16, 2018 9:13:04 am EDT

Hi Shannon,

Actually, you can hide the menu in the Host settings. Here is how it looks like in the Host 6.9.0.1 settings:



In older versions including the current stable version 6.8.0.1 this option is available in Settings for Host -> Options.

Note, however, that if the user is administrator on their machine and you hide the menu, they will still be able to stop the Host. We cannot go against Windows security architecture and prevent full admins from doing whatever they want on their machine.

Thanks.

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Check current license usage.

Conrad, Administrator (Posts: 2080)

Aug 16, 2018 9:09:51 am EDT

Hello,

Unfortunately, you cannot check how many tech licenses are available at any given moment. However, if there aren't any, the program will show you a warning once you attempt a remote connection.

For example, if you a 2-tech license and there are 2 techs already working with the license, a 3-rd tech will receive a warning message telling them that they are exceeding the number of allowed concurrent techs.

Hope that helps.

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Closed Laptop Lid Prevents Use

Conrad, Administrator (Posts: 2080)

Aug 16, 2018 9:07:19 am EDT

Hello Nick,

We will test this issue and see if we can reproduce it. Thank you.

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Closed Laptop Lid Prevents Use

Conrad, Administrator (Posts: 2080)

Aug 15, 2018 9:19:37 am EDT

Nick, if you close the lid on your laptop it most likely goes to the hibernation state. In this state the network activity may be suspended or become intermittent (like only to turn on briefly to check email etc.).

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Closed Laptop Lid Prevents Use

Conrad, Administrator (Posts: 2080)

Aug 15, 2018 8:27:46 am EDT

Hello Nick,

Is it Viewer or Host that you install on the laptop?

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Custom Icon for Agent

Conrad, Administrator (Posts: 2080)

Aug 15, 2018 8:26:34 am EDT

Hello,

Thank you for your post.

Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.

However, you can still customize the Agent window itself, as described in this tutorial.

Hope that helps.

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Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Administrator (Posts: 2080)

Aug 14, 2018 5:36:07 pm EDT

Hi Thomas,

That sheds some light, thank you very much. We will do our own testing then with that program and figure out why this is happening and what we can do about it.

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