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ERROR Unable to open file connections_4.xml

Conrad, Administrator (Posts: 1931)

Jun 12, 2018 3:28:58 pm EDT

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

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Alt+Tab and Windows+Tab to local PC?

Conrad, Administrator (Posts: 1931)

Jun 11, 2018 3:18:37 am EDT

Hello Eli,

You can disable the Hotkeys in the Options. Yes, there is a bug that you mentioned, but we fixed it in the upcoming release.

However, please note that you still need some hotkeys, namely to exit the RU full screen mode when you are done with your work on the remote computer.

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Bug: Cannot unbind hotkeys

Conrad, Administrator (Posts: 1931)

Jun 11, 2018 3:10:30 am EDT

Hello Eli,

Thank you for your post.

This bug has been fixed in the upcoming version  6.9. The open beta is soon to be published on the site.

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Drag and drop not visible

Conrad, Administrator (Posts: 1931)

Jun 08, 2018 1:24:12 pm EDT

Hello,

It seems some task manager windows are not closing when you try to close from the remote window.

Could you please elaborate on this? Exactly what windows you are trying to close? A screenshot could help.

Thanks.

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using Remote Utilities in healthcare operation

Conrad, Administrator (Posts: 1931)

Jun 08, 2018 3:09:50 am EDT

Hello,

Thank you for your post.

(1) How are screen images transmitted between Host and Viewer?

Encrypted regardless of what intermediary server is used, public or private. The data encryption is always on.

(2) We understand the sessions are encrypted but how much of that encrypted data is stored on RU's public server and for how long?

The transmitted data are not stored on our server. Besides, it would be completely useless because the data are encrypted at endpoints and we cannot read the data.  

As for connection logs, they are stored for one year. See our Privacy Policy, the section "Information we collect when you use the Product".

(3) Anyone know of medical practices using Remote Utilities?

We cannot provide reference in public without expressed permission from customers. However, feel free to contact our Sales - they may contact the medical customers and ask them if they would give their consent to share their review or contact information.

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Disconect Host

Conrad, Administrator (Posts: 1931)

Jun 07, 2018 11:11:42 am EDT

Hello,

It works with the notification panel, you are right, but if we use the notification panel, the connection status always remains active even if i´m not anymore on the Host -Desktop.
It also does not help to log out the active connection in the Viewer, the notification is still there.

This is a bug and it's been fixed in the upcoming version 6.9. The first beta is going to be published within a few days from now.

Also, in version 6.9 we will "Log off on disconnect" feature. Here "logoff" means Remote Utilities logoff, not Windows logoff. In this context "disconnect" means closing the Full control window.

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Disconect Host

Conrad, Administrator (Posts: 1931)

Jun 07, 2018 9:13:34 am EDT

Hello Theodoros ,

Thank you for your post.

Stopping the Host should stop the service and any remote connection will be terminated. This is one way to achieve what you are looking for.

However, you can also enable the notification panel. That panel shows you who is being currently connected to the Host and you can click the X button beside their name to terminate the corresponding session.  

Hope that helps.

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Cannot find any description or example in documentation of the advance

Conrad, Administrator (Posts: 1931)

Jun 06, 2018 7:31:14 am EDT

Hello,

I responded regarding the cursor and keyboard/mouse in this thread.

As for the access violation error, here is a related documentation article https://www.remoteutilities.com/support/kb/access-violation-error-in-the-viewer/

Hope that helps.

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Drag and drop not visible

Conrad, Administrator (Posts: 1931)

Jun 06, 2018 4:54:50 am EDT

Hello,

what is the advantage and disadvantage of having this setting to always or set to never for a rendering of host cursor? Could you give an example please.

The default setting ("View only mode") is that you only see the remote cursor when in View mode, whereas in the Full control mode you only see your local cursor. If you set rendering remote cursor to "always", you will see two cursors, local and remote. If you quickly move your cursor across the screen this might cause the remote cursor to slightly lag behind your local cursor.

In normal everyday usage of the software you don't really need to render the remote cursor. You might need to show it, however, if there is a task that requires from you to see the remote cursor.

Also cannot find any description to what advance mouse scroll does or why one would want to enable or disable?

Advance mouse scroll setting defines what happens when you bring your cursor to screen edges. In other words it allows you to scroll the screen in horizontal and vertical direction without using the scrollbars (provided that the remote screen size is bigger than your local's and no shrinking is enabled). Here is a related documentation page.

You can disable it if you'd rather use the scrollbars.

Is auto ping setting a good thing to increase or decrease?

That depends on what you are trying to achieve. The ping only works in a local network so this setting is not actually that significant unless you really need to keep an eye on your LAN computers' network status (online/turned on).

Lastly is there a way to just disable remote mouse but keep the keyboard to work on the host? So full control minus the mouse.

Unfortunately, so far you can only lock or unlock both mouse and keyboard, but not separately.

Could that setting be added via xml or config file.

The settings in the config file just mirror what is available in the interface so editing the config file won't help much. But I will add your suggestion of locking mouse and keyboard separately to our wishlist.

Thank you!

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Problem with blank screen

Conrad, Administrator (Posts: 1931)

Jun 04, 2018 4:32:40 am EDT

Hello Tural,

Thank you for your post.

You are trying to use the blank remote screen feature, correct? Did you enable the option of installing the monitor driver during Host installation?

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