Conrad Sallian's community posts

It would really help if you take a look at Windows Defender log (or whatever antivirus sofware is installed) on the remote machine with Host installed.

As a rule if the Host won't start it's almost always the activity of the so-called "security" software.

Could you tell us if you can still run Host manually (by running the Start Host command from the Windows menu)? Or are the Host files corrupted / deleted - perhaps because of Windows defender's false positive detection.

Perhaps you meant 24H2?

Hello,

Thank you for your message.

We'll check the screenshot functionality. For the time being, please send the screenshot as an attachment to support@remoteutilities.com.

We'll check out the issue with Windows update that you describe. Thank you for reporting.

Hi Andreas,

Please ensure that you’re not moving it from the “All Connections” list, as this won’t work. This is because the “All Connections” list is technically not a folder.

Hello Andreas,

Thank you for your message.

Are you trying to drag&drop a connection in the Viewer's address book, or in the synced Server's address book (directly opened on the server)?

Hello John,

Just wanted to check if you’re still experiencing the same issue with SentinelOne?

Hello Snowbound,

The five-day gap between the two versions was due to a quick fix for some annoying bugs found in version 7.6.1.0. It’s possible that you were caught in between, ending up with Viewer 7.6.1.0 and Host 7.6.2.0. Installing Viewer 7.6.2.0 should resolve this issue.

We apologize for any inconvenience. We always aim to avoid releasing new versions too frequently, as updating remote access software can be a bit of a hassle due to its dual nature. However, this time, a quick update was necessary.

Thank you for your understanding.

Hello David,

Thank you for your message. To use the MSI Configurator on the same computer where the Host is installed, you just need to exit the Host (this will stop the Host service). Uninstallation is not required.

If you still receive a message that the MSI Configurator cannot continue, it means the Host service is still running. Also, ensure that you are using the most recent version of the software. In earlier versions, some configuration options did require the Host to be uninstalled.

Hope that helps.

Additionally, if you choose to save the access password as described above, the end user won’t have visibility of it since it isn’t stored openly in the Viewer configuration files. If this is intended for one-time access, I recommend using RU Server security, as it offers several advantages:

- You can create multiple logins, each with specific permissions.
- You can enable 'Ask user permission' on a per-login basis, allowing for greater control.
- You can create an overarching login that allows temporary access for someone else.

Also, remember that you can enable multiple authentication methods on a single Host. This way, you can still connect using other methods, such as a single password or Windows security, depending on what is enabled along with RU Security.

Finally, since the Viewer attempts authentication methods in a specific order (first CSS, then WinSecurity, followed by RU Security, and finally a single password), you should explicitly select 'RU Security' in Connection properties -> Authentication tab for the portable Viewer setup. This will ensure that the user can log in using RU Security and won’t encounter a WinNT or CSS prompt, as these have higher authentication priority.

Hope this helps!