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Host stops working

Conrad, Administrator (Posts: 1573)

Jun 11, 2017 2:10:26 pm EDT

Hello Frank,

Alas, modern antivirus programs may be a bit overzealous :)  

You can add the Host as an exception to Bitdefender just in case. Please, refer this page for more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Thanks!

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Touch/Tablet Issues

Conrad, Administrator (Posts: 1573)

Jun 08, 2017 3:46:15 pm EDT

Hello Charles,

Thank you for your message.

Please, try to enable "Use legacy capture mode" option in the Host Options. You may need to restart the Host after enabling the option. Then connect again and see if the problem persists.

Thanks.

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Host stops working

Conrad, Administrator (Posts: 1573)

Jun 06, 2017 5:22:14 am EDT

Hello Frank,

Please, try the following:

1. First add Host installation path to Avast exceptions. This is how to do it https://www.avast.com/faq.php?article=AVKB168

2. Completely uninstall Host.

3. Install it back and see if the problem persists.

Hope that helps.

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Host stops working

Conrad, Administrator (Posts: 1573)

Jun 05, 2017 7:23:12 pm EDT

Hello Frank,

Thank you for your message.

What antivirus software is installed on that computer?

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Is it possilbe to start a host from a full shutdown over the Internet with WOL

Conrad, Administrator (Posts: 1573)

Jun 05, 2017 5:07:59 am EDT

Thanks, Ron. This thread will be helpful for anyone who needs to use WoL on a regular basis.

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No Host Icon in Tray

Conrad, Administrator (Posts: 1573)

Jun 02, 2017 2:05:28 pm EDT

Hi Matt,

Please, try the steps here https://www.remoteutilities.com/support/docs/host-icon-is-not-being-displayed-in-the-system-tray/ . Let me know if that didn't help either.

Thanks.

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Service Recovery

Conrad, Administrator (Posts: 1573)

Jun 02, 2017 1:33:57 pm EDT

Hello Charles,

The crashes could be caused by antivirus software. Do you you have any installed on that computer? If so, you might want to add the Host installation folder to exceptions.

Here is more information https://www.remoteutilities.com/support/docs/antivirus-issues/

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No Host Icon in Tray

Conrad, Administrator (Posts: 1573)

Jun 02, 2017 1:21:07 pm EDT

Hello Matt,

Thank you for your post.

You may need to restart the Host PC. Usually, restart is not required but sometimes it is.

Let me know if the problem persists.

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Service Recovery

Conrad, Administrator (Posts: 1573)

Jun 01, 2017 5:50:25 pm EDT

Hello Charles,

Thank you for your post.

The Host shouldn't freeze in the first place. There were a couple of small issues that we fixed. These issues could cause the Host to freeze in some rare occasions.

As for changing the recovery options this way - it is not recommended to directly edit the service properties this way. This might cause erratic behavior in the future.

What I recommend you to do for now is completely removing  the Host (including its settings from the registry, here is a guide) and re-installing.

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Various small how-to questions

Conrad, Administrator (Posts: 1573)

May 25, 2017 9:25:55 am EDT

Ron Brennan wrote:

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Thank you!

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