Conrad Sallian's community posts

Hello,

Thank you for your message.

So my question is, how was your product installed on a Windows 10 Professional Desktop, without my knowledge or approval.

I'm sorry, but we have no idea how it could be installed. Perhaps, someone got unauthorized access to your computer and installed it (this is the most viable hypothesis). This can be applied to just about any software, not only Remote Utilities.

My next question is, how do I know what information / data has been downloaded from my Windows Desktop, and wh ere it was sent.

Unfortunately, we cannot answer this question either simply because if someone gains unauthorized access to your computer they can copy any information from it anywhere. How could we possibly know what information they may steal from that PC?

As per using Remote Utilities, we disclose what information is collected and how it is used in our privacy policy.

Remote Utilities is software for legitimate remote access and remote support. We bear no responsibility for unauthorized use of this software.

Hope that helps.

Hello Alessandro,

Thank you for your feedback.

Please, note that the purpose of this warning message/banner is to generally notify the user about the fact of someone being connected to their computer, not to give any specific details of the connection (i.e. the user is supposed to act immediately and terminate the connection if it's not authorized).

Also, this window is only shown in the free version because it's the one which was abused most. The commercial version doesn't show this banner.

Thanks.

Hello Jeff,

Neither RU Server nor Host provides IP address  binding. There used to be one on the Host long time ago, but we removed that feature because it was no longer necessary.

Thanks.

Hi Daniel ,

Thank you for your message.

Yes, this is one of our servers. The reason why your security software says that it might be malicious is that someone may use our legitimate software for malicious purpose and that use was detected. However, this doesn't make the server itself or the software malicious (which is pretty hard to explain to security experts given their level of paranoia:) ).

In other words, the fact that hackers use Windows or Linux to build viruses doesn't make these OSes malicious per se. Unfortunately, modern security software is mostly "reputation-based" and immediately flags benign software as a virus or "suspicious" if it was used at least once in some illegal activity (see technical support scam).

Hope that helps.

Hello,

We have rebuilt beta 12 (the files have now been replaced). Please, download them here and try installing again.

Let us know if the issue persists.

Thanks.

Hi Dave,

You are welcome.

Hello,

Sorry for the late reply. Yes, we'll see into this issue and provide a fix. Meanwhile, you can download beta 11 using the links below:

https://www.remoteutilities.com/test/viewer1.0.11.b11.deb
https://www.remoteutilities.com/test/viewer1.0.11.b11.dmg
https://www.remoteutilities.com/test/viewer1.0.11.b11.rpm
https://www.remoteutilities.com/test/viewer1.0.11.b11.tar.gz

Thanks.

Hello Dave,

Thank you for your message.

We submitted a report to Avast and they already replied to us saying that the detection was removed. Please, try updating your Avast virus definitions base.

Hi Vivek,

We've already sent a false positive report to Microsoft. We would appreciate it if you send an FP to them too. Here is a link to the form https://www.microsoft.com/en-us/wdsi/filesubmission

Thanks.

Hi Marc,

Thank you for your report. We'll take care of that and send a false positive report to Microsoft immediately.