Remote Utilities 6.9 Beta is available for download. (X) Dismiss

Community

Windows 8/10 Black Screen Not Working

Conrad, Administrator (Posts: 1873)

May 31, 2018 2:57:28 am EDT

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?

Like Remote Utilities? Write a review

Shortcut to Show ID on Host Instalations

Conrad, Administrator (Posts: 1873)

May 30, 2018 4:55:38 am EDT

Hello Cristian,

Currently working on it , finishing steps. We will soon publish the beta on the site.

Thanks!

Like Remote Utilities? Write a review

Alt Key held when turning off full control

Conrad, Administrator (Posts: 1873)

May 29, 2018 10:21:24 am EDT

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

Like Remote Utilities? Write a review

AD GPO Deployment: Enable Internet-ID by default (Custom Server)

Conrad, Administrator (Posts: 1873)

May 28, 2018 2:46:23 pm EDT

Hello Mohammad,

If you are going to update existing installations, it all depends on what you select in the last step of the configuration process. Basically, you have three options - update everything, update everything except security settings (i.e. passwords and permissions), or skip updating settings (in which case only the program files themselves will be updated). There is a table on the page that lists all possible combinations, see the link above.

Here by "updating" I mean not only product version update, but also deploying a new package of the same version, which might be the case if you want to update Host settings on already deployed Hosts.

Like Remote Utilities? Write a review

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Administrator (Posts: 1873)

May 28, 2018 1:21:05 pm EDT

Hello Richard,

Do you have SSD drivers in your system? There are some known issues.

We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Like Remote Utilities? Write a review

Toolbox

Conrad, Administrator (Posts: 1873)

May 28, 2018 1:11:06 pm EDT

Hello Nick,

Thank you for your suggestion. I will forward that to our developers and ask them to note it down.

Like Remote Utilities? Write a review

unable to unistall ru viewer version 6.3.0.6

Conrad, Administrator (Posts: 1873)

May 28, 2018 12:16:32 pm EDT

Hello RJ,

It might be a problem with msi temporary files/cache. This knowledge base article can help:
https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/

Like Remote Utilities? Write a review

AD GPO Deployment: Enable Internet-ID by default (Custom Server)

Conrad, Administrator (Posts: 1873)

May 28, 2018 12:09:07 pm EDT

Let me clarify by previous post. I assume that you use the MSI Configurator to build/configure your custom Host installer before the deployment. If you don't,  (i.e. if you deploy the vanilla Host) won't be able to have the Internet-ID code get generated automatically, since in the vanilla Host this option is turned off by default.

Like Remote Utilities? Write a review

AD GPO Deployment: Enable Internet-ID by default (Custom Server)

Conrad, Administrator (Posts: 1873)

May 28, 2018 12:05:05 pm EDT

Hello Mohammad,

Thank you for your post.

By default, none of the hosts acquire an Internet-ID from custom server automatically. I have to right-click host icon in taskbar, click on Internet-ID connection settings, enter configuration password and click a button to get a new ID. I want this to be done by default.

You should enable Internet-ID generation on the Internet-ID tab of step 3 of the MSI Configuration process.

Hope that helps.

Like Remote Utilities? Write a review

Keylogger

Conrad, Administrator (Posts: 1873)

May 28, 2018 2:10:30 am EDT

In a sense, yes. But for some reason antivirus software are especially hostile towards keylogging while screen recording is not that frowned upon.

Like Remote Utilities? Write a review
Page:
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.