Conrad Sallian's community posts

Hi Alan,

Thank you for your message.

I still wish there were an easy way to make the host's Windows clipboard's auto-synced as active/disabled, AND the state of this feature.

It is available. Please, see Settings for Host -> Other -> Disable clipboard transfer. You can either disable it for the Host to Viewer direction, or for both directions.

Hi Paul,

Thank you for your suggestion! We will add this to our wish list.

Hi Paul,

Just to clarify your request: are you suggesting an "Also skip 2FA" option be added to the Host → IP Filter settings, specifically for whitelisted IP addresses or ranges?

That’s how I interpret it based on your description. Let me know if I’ve understood correctly.

Hello Paul,

Thank you for your message.

Unfortunately, this is not possible because the 2FA option is set on the Host (remote) side and it's either enabled for a given Host or not. Besides, it works independently of authentication methods and on top of them, i.e. if you enable 2FA it will be required to log in to that Host regardless of the authentication method you use.

Hope that helps.

Hello Dan,

Thank you for your message.

Could you please test if you can download the Viewer from our download page and run the installation manually? Here is the link:

https://www.remoteutilities.com/download/viewer-7.6.2.0.exe

Just making sure it isn't anvirus software that prevents the Viewer from being installed.

Make sure you fully exit the Viewer before the installation.

Thanks.

Hello Johnran,

Thank you for your message.

Unfortunately, there isn't an SOS feature at the moment. At one point, we determined that with the wide range of communication methods available today, adding an internal communication channel from the user to the admin within the program itself might not be the most efficient solution. However, we have added this feature to our wish list for potential future implementation.

Thank you, David, much appreciated. It's strange that Microsoft dislikes the .msi files but leaves the .exe Host alone, even though it's essentially the same .msi file wrapped.

Hi Steven,

Additionally, we have submitted a dispute with Microsoft regarding this detection.

This further highlights the randomness of modern antivirus software detections—honestly, even rolling dice might be a more reliable method for identifying malware. The lack of customer pressure and the failure to hold antivirus companies accountable for the damage they cause by falsely classifying legitimate software as malware has led to this unfortunate situation.

Hello Patrick,

Thank you for your message.

Do you mean Host installation, correct? If so, you should build your custom Host installer first using our MSI Configurator where you can configure authentication method and add users (we recommend that you add/use groups rather than individual users).

Or maybe you meant something different. Please, let us know.

Hello,

This is because Microsoft started to detect the .msi file as unsafe, although the file has been around for several months now and is signed with an EV Code Signing certificate/signature.

Here is what you can do:

1. Click on the ellipsis (...) in the Downloads menu and select 'Report this file as safe'. A form will open will allows you to send a feedback on the file to Microsoft.

2. Submit a false positive to MS using this form.

On our end we will send reports also.

Thank you.