Conrad Sallian's community posts

Please, send us the logo file that you are trying to use. You can send it to support@remoteutilities.com.

Thanks.

Hello Andonervis,

Thank you for your message.

Please ensure that Viewer operation is explicitly allowed on the machine and by your ISP. The Viewer needs to be able to contact our website to generate a build.

Also, make sure that you use the latest version to date:
https://www.remoteutilities.com/download/

Hello Pankaj,

Thank you for your message.

We’ve added the dark theme to our roadmap, but we can’t provide an exact ETA at the moment. Rest assured, we’ll do our best to implement it as soon as possible.

Hello,

Unfortunately, we couldn’t reproduce the issue. Please allow us some time to investigate further.

Then this might be a currently confirmed bug. It will be fixed in the next server update.

Would you mind if we send you a test server .exe for you to verify that the problem is fixed? We can prepare it within the next few days. Feel free to send us a message to support@remoteutilities.com so we can send you a download link later.

Sorry for the inconvenience.

Hello Sheckandar,

Do you use RU Server in your setup?

Hi Alan,

Thank you for your message.

I still wish there were an easy way to make the host's Windows clipboard's auto-synced as active/disabled, AND the state of this feature.

It is available. Please, see Settings for Host -> Other -> Disable clipboard transfer. You can either disable it for the Host to Viewer direction, or for both directions.

Hi Paul,

Thank you for your suggestion! We will add this to our wish list.

Hi Paul,

Just to clarify your request: are you suggesting an "Also skip 2FA" option be added to the Host → IP Filter settings, specifically for whitelisted IP addresses or ranges?

That’s how I interpret it based on your description. Let me know if I’ve understood correctly.

Hello Paul,

Thank you for your message.

Unfortunately, this is not possible because the 2FA option is set on the Host (remote) side and it's either enabled for a given Host or not. Besides, it works independently of authentication methods and on top of them, i.e. if you enable 2FA it will be required to log in to that Host regardless of the authentication method you use.

Hope that helps.