Conrad Sallian's community posts
What about hosts for iOS and Android in the future

Conrad Sallian,
Support (Posts: 3099)
Nov 20, 2024 1:20:50 pm EST
Hi Robert,
Thank you for your message.
We do have a Host for Android on our wish list. However, with iOS, things are more complicated due to Apple’s restrictions. The existing solutions rely on the screen recording function in iOS to provide limited remote access for spontaneous support (a permanent Host is not possible). Unfortunately, it’s unlikely Apple will change this policy in the future.
Thank you for your message.
We do have a Host for Android on our wish list. However, with iOS, things are more complicated due to Apple’s restrictions. The existing solutions rely on the screen recording function in iOS to provide limited remote access for spontaneous support (a permanent Host is not possible). Unfortunately, it’s unlikely Apple will change this policy in the future.
Updates to Our Licensing Policy

Conrad Sallian,
Support (Posts: 3099)
Nov 19, 2024 12:37:50 pm EST
We’ve made a few important updates to our licensing structure to simplify and improve clarity:
Also, we've updated some terminology on our website and in the documentation for better clarity:
- Endpoint -> Controlled Device
- Concurrent Tech -> Concurrent User
For more details, read our full blog post here.
Thank you!
- Mini License Renamed to Plus: The "Mini" license is now called "Plus". This is a name change only—terms remain the same. Current Mini licenses will continue to work as usual, and users can add more techs or upgrade to Pro if needed. Note: The Viewer may still display "Mini" for now; this will be fixed in the next software update.
- Endpoint License Discontinued: The Endpoint license is no longer available for purchase. Existing Endpoint licenses remain functional, and users can still upgrade or extend them as needed.
Also, we've updated some terminology on our website and in the documentation for better clarity:
- Endpoint -> Controlled Device
- Concurrent Tech -> Concurrent User
For more details, read our full blog post here.
Thank you!
[Resolved] Registry setting to disable internet-id and callback?

Conrad Sallian,
Support (Posts: 3099)
Nov 19, 2024 11:20:44 am EST
Hello Cosmos,
Thank you for your message.
The easiest way to go would be as follows:
1. Set up a Host and configure the Host settings as you want, by directly accessing 'Settings for Host' through the program GUI.
2. Export the registry key:
4. (Optional) Delete the registry key:
I recommend that you first try this method on 1-2 Hosts before deploying the script right away. Apply it on 1-2 affected Hosts and check their settings to make sure that everything worked as you intended.
For your information:
The
The
Hope that helps.
Thank you for your message.
The easiest way to go would be as follows:
1. Set up a Host and configure the Host settings as you want, by directly accessing 'Settings for Host' through the program GUI.
2. Export the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters\General3. ...and deploy it on all affected machines, replacing the General key already there.
4. (Optional) Delete the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters\InternetIdon affected machines.
I recommend that you first try this method on 1-2 Hosts before deploying the script right away. Apply it on 1-2 affected Hosts and check their settings to make sure that everything worked as you intended.
For your information:
The
Generalkey contains all Host options including the 'Disable Internet-ID and callback connections'.
The
InternetIdkey contains the actual internet-ID code generated.
Hope that helps.
MSI configurator while host installed.

Conrad Sallian,
Support (Posts: 3099)
Nov 19, 2024 5:32:40 am EST
Hi David,
Hope that helps.
Of course, we understand. That's why we still offer this off fleixibility. The downside is that the file comes out unsigned but you can choose to sign it with your own certificate, of course.That's not negative to you, it's ok for me, but this is only to explain my thoughts about that.
We will take a look, thanks.If a quiet simple and OLD BATCH can solve this problem,
then a real softwaredeveloper should be able to do it as well.
This depends on the state of the laptop with closed lid. If it's unavailable via network, Remote Utilities cannot connect. So it's not rather a question of a closed lid but network(adapter) availabillity.Is it correct, that the software has a problem in connecting with laptops with closed lid
and it can be resolved by activating legacy capture?
Hope that helps.
Newer versions 7.5.1.0 and 7.6.1.0 with "new codec" not working

Conrad Sallian,
Support (Posts: 3099)
Nov 18, 2024 11:36:08 am EST
Hello John,
The current version is 7.6.2.0 . Have you tried to update to that version?
A word of advice - please first update Viewer and then Host (using the Simple update feature) as described in this guide.
Please, let us know if you still experience issues connecting. If so, we'll need Host and Viewer logs to examine the issue.
Thanks.
The current version is 7.6.2.0 . Have you tried to update to that version?
A word of advice - please first update Viewer and then Host (using the Simple update feature) as described in this guide.
Please, let us know if you still experience issues connecting. If so, we'll need Host and Viewer logs to examine the issue.
Thanks.
log error: number of active channels is exceeded. - can't login

Conrad Sallian,
Support (Posts: 3099)
Nov 18, 2024 11:26:40 am EST
Hello Keith,
Thank you for your message.
Yes, if there is a 1-tech license all Viewers must be closed on other machines. That is, the app itself should be closed (File -> Exit).
Please, make sure no Viewers are running other than the one you are using and try again.
Also, please make sure that your RU Server is registered with the same license as described here.
Thank you for your message.
Yes, if there is a 1-tech license all Viewers must be closed on other machines. That is, the app itself should be closed (File -> Exit).
Please, make sure no Viewers are running other than the one you are using and try again.
Also, please make sure that your RU Server is registered with the same license as described here.
MSI configurator while host installed.

Conrad Sallian,
Support (Posts: 3099)
Nov 18, 2024 11:04:24 am EST
Hello David,
Thank you for your message.
You are using the offline/legacy version of the configurator, not the 'Online' option ,correct? If so, then uninstalling Host is a necessary thing, we are sorry for that. This is required because the msi-building process happens on the Viewer machine itself.
With regards to the images not loading, there was a faulty update of the site CMS system. We've fixed it now. Thanks for reporting!
Thank you for your message.
You are using the offline/legacy version of the configurator, not the 'Online' option ,correct? If so, then uninstalling Host is a necessary thing, we are sorry for that. This is required because the msi-building process happens on the Viewer machine itself.
With regards to the images not loading, there was a faulty update of the site CMS system. We've fixed it now. Thanks for reporting!
[Resolved] RU host does not work after update to windows 11 24H2

Conrad Sallian,
Support (Posts: 3099)
Nov 14, 2024 6:44:12 pm EST
Hello,
We've responded to your ticket but I'm also posting here.
We have just tested the 24H2 update with a Host 7.6.2.0 previously installed and running on the machine. There weren't any issues with Host working after the update was applied. The screenshots were sent to you in the ticket.
Neither did we receive reports from any other users even though this 24H2 update has been around for quite a while.
We can keep this topic to see if any other users report the same. We also encourage other users to report if their Host installations do work ok after the 24H2 update.
Thanks!
We've responded to your ticket but I'm also posting here.
We have just tested the 24H2 update with a Host 7.6.2.0 previously installed and running on the machine. There weren't any issues with Host working after the update was applied. The screenshots were sent to you in the ticket.
Neither did we receive reports from any other users even though this 24H2 update has been around for quite a while.
We can keep this topic to see if any other users report the same. We also encourage other users to report if their Host installations do work ok after the 24H2 update.
Thanks!
Change website password

Conrad Sallian,
Support (Posts: 3099)
Nov 14, 2024 2:44:10 pm EST
Hi Anthony,
Thank you for your message. We’ll check it out.
We recently updated our website design, so a few small bugs may still appear here and there (usually with forms). Apologies for any inconvenience.
Thank you for your message. We’ll check it out.
We recently updated our website design, so a few small bugs may still appear here and there (usually with forms). Apologies for any inconvenience.
[Resolved] RU host does not work after update to windows 11 24H2

Conrad Sallian,
Support (Posts: 3099)
Nov 14, 2024 2:42:12 pm EST
Until we figure out the issue and manage to reproduce it, please do not update Hosts on the remote machines with the said Windows update installed.
Thank you.
Thank you.