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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 25, 2018 7:16:51 am EDT

Hi Alex,

There is backward compatibility between versions meaning that you should be able to connect from newer Viewer to older Hosts (but not vice versa). That lets you remotely upgrade your Hosts once you updated your Viewer, which is a recommended sequence - first Viewer, then Hosts.

By the way, you can update the Viewer and a few of your Hosts just to test the waters. Even better, you can leave your existing Viewer installation intact and, if you want to try the Beta, download and run the Portable Viewer 6.9 Beta. This will let you quickly roll back/return to your stable version if the current beta won't work for you for some reason.

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File Transfer and Mapped Drives

Conrad, Administrator (Posts: 1861)

Jun 25, 2018 7:10:14 am EDT

Hello everyone,

Does the File Transfer Utility support mapped drives? If so, how can I connect to a mapped drive on a host.

Yes, support for mapped drives has been added long ago, in version 6.0.0.3. Here is our release notes.

Any advice on accessing a mapped drive or UNC path would be much appreciated.

There are two questions:

1. Are you running the Viewer as/under the same Windows user that mapped the drives?

2. Are you running the Viewer with elevated privileges/as an administrator?

I did some of my own testing, and a mapped drive does not show up on the remote/host computer.
It does however show up on the viewer computer. Maybe a permissions issue?

Same questions as above. Additionally, you may try switching to "System" from "User" in the Access menu in the File Transfer window and see if that eliminates the problem.

Thanks.

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Sound

Conrad, Administrator (Posts: 1861)

Jun 22, 2018 10:00:06 am EDT

Hello Chas,

Do you mean the sound on the iOS client?

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RU removed by Bitdefender

Conrad, Administrator (Posts: 1861)

Jun 22, 2018 3:20:24 am EDT

Hello,

Regardless of the terminology and intentions, we need a solution please.

I understand. But what kind of solution can we provide? As I mentioned, this 6.8.0.1 installer has been around for almost a year and clear of all a/v detections except just a couple of benign "riskware" classifications. There are hundreds of thousands of users who downloaded and use this very build. Also neither Symantec nor McAfee and TrendMicro treated this file as dangerous.  

For some reason, similar [competitors] software isn't stopped by BD. We just tried 4 different ones on our machines. All good. There must be something not right within the code of RU what triggers alarm.

The code didn't change, it's the same code as it has been since August 2017.

We are in constant contact with major antivirus software vendors (e.g. Kaspersky, Webroot etc.) and all of them are very helpful and responsive when it comes to fixing the detection issues. However, some antivirus vendors are not as good in this respect. Still, we will try contacting them today and figure out the issue. In fact, we will be asking them to treat their own customers better and not to block legitimate software on their computers, however strange that may sound. Well, if they cannot take care about their own customers (who paid them money for their "antivirus solution"), we will.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 22, 2018 3:01:40 am EDT

Hello Everyone,

We updated the server installer
https://www.remoteutilities.com/download/beta/server2.7b.msi

Please, download it and see the problem persists.

Thanks!

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 21, 2018 7:49:10 pm EDT

Ok, we managed to confirm this issue with the server in some circumstances. We will be fixing this as soon as possible and update the file and this thread.

Thank you for your patience.

P.S. Note: starting version 2.7 RU Server only works on 64-bit systems.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 21, 2018 7:43:15 pm EDT

Cristian, and John

Do you have a 32-bit OS installed on the server machine?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 21, 2018 7:39:02 pm EDT

Hello John,

We are currently investigating this. Thank you for your message!

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 21, 2018 7:19:50 pm EDT

Cristian,

Im having problems with the server:

And when exactly do you receive this error? Are you trying to connect to running server or just make it run after the installation?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1861)

Jun 21, 2018 7:18:42 pm EDT

Cristian Braun wrote:

Nice!
I was hoping for a feature I asked (a window to show Internet ID similar to agent version using host) but it still missing.
Maybe next time.
Keep going this way!

Hi Cristian,

Unfortunately, this specific feature wasn't planned for this update, but we'll definitely implement it in one of the nearest updates. We also want to see it in the product as soon as possible.

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