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Hi Mark,

Perhaps, the server data files (including the address book) were indeed corrupted or deleted by antivirus software for some reason. While this might be strange (they cannot be malware even in theory), yet all too often antivirus software doesn't care much about whether their detections are right or by mistake.

Anyway, you should still have a backup of this book on the Viewer side. So you can restore everything. Here is the suggested process:

1. Make sure that you have the server 2.7 beta installed.
2. Set up a new address book sync just as you did earlier.
3. Locate your address book backup and import the book into the synced book in your Viewer (see Restoring, as the process is the same for synced books as well). This way you will go from bottom up - i.e. you will restore your server book from a backup on the Viewer side.

This should suffice, i.e. the sync process should work then as normal.

Let me know if you need any assistance.

Hello Mark,

Thank you for your message.

I just lost this one now.

Do you mean that you lost your address book on the Viewer computer (the local book, synced with the server) or the server book?

Any ideas whats going on and how to fix it?

By default the Viewer automatically keeps daily backups of your address books. You can find them in the program's %appdata% folder. Here is more information about backup process and how to restore your book(s).

Please, make sure that so long as you use Remote Utilities beta that you should also use Server 2.7 beta with it. You can find it on the same beta download page. The current stable server may not be fully compatible with RU beta.

Looking forward to your reply.

Hello Alejandro,

Remote camera feature per se has been discontinued. It will no longer be available in subsequent updates of the program.

There is no way to disable this banner because doing so would violate remote user privacy. Sorry for that.

Hello Jonathan,

Just wanted to clarify a few terms. The connection name is actually just a descriptive name for the entry in the address book. Whereas the actual value used as a remote computer address (this can be a hostname/DNS, an IP address or Internet-ID) is stored in either the "Direct connection" or "Internet-ID connection" field. I assume that it is one of these fields that you mean when you mention the connection name.

but is there anyway to prompt the host to check the device name and update its entry in the address book.

This problem does not exist if Internet-ID connection is used because the Internet-ID code stays the same on the host regardless of computer name. If you explicitly use direct connection though, there is no way for the Host to communicate back to the Viewer in case its hostname has changed. The Viewer will simply show the Host as offline in its address book.

You can try the following solution - switch to using Internet-ID connection. While this connection type uses an intermediary server the program still tries to find and use direct route between Viewer and Host, if possible. For this to work you should still keep the incoming TCP port 5650 on the Host open though, just as with the regular direct connection.  

If you don't want the program to connect to our public ID servers feel free to install and use the self-hosted server, it's free.

Hope that helps.

Hello Jonathan,

Thank you for your question. Do you use Active Directory sync capabilities available in the Viewer?

Hi Michael,

It's not exactly incompatibility. As with previous versions you can connect from 6.9.0.1 Viewer to 6.8.0.1 Host and update it if necessary (only now in beta the Simple update doesn't work yet, this is intentional - it will work in the final release).

Besides, there is another consideration - we just wanted to let as many customers as possible to upgrade for free. Given that this version has very important changes, namely new encryption algo and authorization scheme, we need as broad user base as possible to receive more feedback.

Hi Anousch,

Ok, but can i have a list like of all my servers who's in my adress book of my custom RU ?

Do you mean if you can separate in your address book which hosts connect through which server (public or self-hosted)?

Not in Android/iOS version yet, sorry. We are working on adding a full fledged address book to the mobile client though.

As for the desktop Viewer you should just switch to the Details view an look/sort using the Connection type column.

Hello Brian,

Thank you for your post.

I didn't have this problem with the product that rhymes with Beam Screwer.

:)

The Host was Current version: 6.8.0.1 whereas the Viewer was Version 6.9.1.0 Beta 1. As soon as I updated the Host to the most recent Beta version, it has stopped disconnecting me.

Yes, you should avoid version mismatch between Viewer and Host if possible. This is especially true about the latest beta - there have been a lot of improvements and a whole new authorization system implemented in it.

Still, we will see how we can better inform the user about version mismatch right in the program.

Hello Anna,

Thank you for your message. Unfortunately, that is no surprise. ESET has never even bothered answering our false positive reports.

In version 6.9.0.1 (currently in beta as of Sep 8, 2018) we implemented some measures that should eliminate such false detections, we'll see.

Hello Bob,

However, I cannot seem to do anything on one PC since there is no mouse pointer.

Is there a "physical" mouse actually connected to this PC?