Conrad Sallian's community posts

Matthew Cooper wrote:

Hi Conrad, am I correct in my interpretation that this script simply changes the parameters on the Recover tab for the RManService [Remote Utilities - Host]?

It looks as though it is setting the service to run rutserv.exe -restart on the first and second failure, and nothing on subsequent failures.

I had previously set these to 'Restart the Service' upon failure, with no effect.

Matthew

Hi Matthew,

Yes, it is. But the point is that it now sets this -restart flag which triggers the code in the program that properly performs the restart. Of course, the script is just helper to set these settings, and we are only testing now. I recommend that you test this configuration for a while and see.

I have now updated all the servers [8] on a single site to the new 7.2.10 host and disabled the RUM.

Yes, please keep it disabled. Let's test one solution now. Please, unzip and run this script on the Host computer as administrator. You should get the following settings as a result (it's in the Remote Utilties - Host sevice properties):



Note: the script will work only if the Host is installed in the default folder, i.e. Program Files (x86). Also note that there's the parameter -restart added. In a nutshell, this modifies the Host restart process slightly by running a code (which has already been there since previous versions) by killing all running instances of rutserv before attempting the restart. We assume that this could have been the bottleneck and the reason why the Host couldn't restart properly even when you used the settings as on the screenshot.

Download set_config.zip

You can test this for a while on several Hosts - I also encourage anyone else to join the testing. If this resolves the problem we will include the fix in the very next update.

Answering your question about RU Server - it's not necessary, but it will do no harm if you upgrade the server, just in case.

Thanks.

UPD: Updated the script to also accomodate 32-bit versions of Windows.

It may not even be security software. This could be another type software. Is there any software or application common for all the Hosts that have issues starting/restarting?

Hi Matthew,

Is there the same security/antivirus software installed on all the machines? Have you tried to add the Host installation path to the exceptions? I know this sound a bit of a simple question, but 99% of time it is security software to blame. Especially, as you mention that Host can stop working all of sudden without a prior reboot/restart of the system.

Hello Matthew,

Sorry for the inconvenience. Let us try to get to the root cause of possible. First, to summarize the previous posts - does this issue manifest itself after rebooting the Host machine? That is, when the remote machie restarts (be it after Windows update or not) the Host may not start with Windows? I believe this is the core issue, correct?

Hello Ole,

Have you tried submitting a false positive report to the vendor of your security software so that they stop blocking legitimate and digitally signed Agent module?

Hello ,

Thank you for your report. Have you tried to submit a false positive report to them? It is actually a dangerous sign that an antivirus program is incapable of distinguishing between legit software and malware.

Hello Robert,

Yes, you can. So long as you the only concurrent user you can work from multiple Viewer machines with the same license.

Hello MML,

Here is more information about this alert type:
https://www.remoteutilities.com/support/docs/first-connection-warning/

Hello Asaf,

Thank you for your message.

1. It is going to be the same process, but currently Host isn't available for Mac yet. It is only Agent that is available. We are going to release Host a bit later (either as beta, or together with the Agent final release).

2. There's no documentation yet because there hasn't been a Host for Mac yet. We'll provide the necessary documentation once the Host is out.

3. We avoid spamming our client base unnecessarily. We only notify about critical or major updates, and full releases.

Don't hesitate to ask me if you have any questions.