Conrad Sallian's community posts

Just an Update Info

Conrad Sallian, Support (Posts: 2953)

Oct 13, 2023 10:25:38 am EDT

Hi Matthew,

Is there the same security/antivirus software installed on all the machines? Have you tried to add the Host installation path to the exceptions? I know this sound a bit of a simple question, but 99% of time it is security software to blame. Especially, as you mention that Host can stop working all of sudden without a prior reboot/restart of the system.

Just an Update Info

Conrad Sallian, Support (Posts: 2953)

Oct 13, 2023 9:48:55 am EDT

Hello Matthew,

Sorry for the inconvenience. Let us try to get to the root cause of possible. First, to summarize the previous posts - does this issue manifest itself after rebooting the Host machine? That is, when the remote machie restarts (be it after Windows update or not) the Host may not start with Windows? I believe this is the core issue, correct?

Block Agent

Conrad Sallian, Support (Posts: 2953)

Oct 12, 2023 9:41:03 am EDT

Hello Ole,

Have you tried submitting a false positive report to the vendor of your security software so that they stop blocking legitimate and digitally signed Agent module?

report Trojan Newsest Update

Conrad Sallian, Support (Posts: 2953)

Oct 11, 2023 4:36:39 pm EDT

Hello ,

Thank you for your report. Have you tried to submit a false positive report to them? It is actually a dangerous sign that an antivirus program is incapable of distinguishing between legit software and malware.

Same Free License on 2 Computers

Conrad Sallian, Support (Posts: 2953)

Oct 07, 2023 4:00:53 am EDT

Hello Robert,

Yes, you can. So long as you the only concurrent user you can work from multiple Viewer machines with the same license.

Stop the notification in host

Conrad Sallian, Support (Posts: 2953)

Oct 06, 2023 10:22:16 am EDT

Hello MML,

Here is more information about this alert type:
https://www.remoteutilities.com/support/docs/first-connection-warning/

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2953)

Sep 25, 2023 7:57:00 am EDT

Hello Asaf,

Thank you for your message.

1. It is going to be the same process, but currently Host isn't available for Mac yet. It is only Agent that is available. We are going to release Host a bit later (either as beta, or together with the Agent final release).

2. There's no documentation yet because there hasn't been a Host for Mac yet. We'll provide the necessary documentation once the Host is out.

3. We avoid spamming our client base unnecessarily. We only notify about critical or major updates, and full releases.

Don't hesitate to ask me if you have any questions.

Next Windows Viewer and Host release?

Conrad Sallian, Support (Posts: 2953)

Sep 23, 2023 4:41:26 pm EDT

Hello Bill,

The next RU for Windows release is planned within a couple of weeks. While it is going to be mostly a 'technical' update (fixing minor issues and adding small improvements), it will also have a new feature added namely Kerberos support.

Thanks.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2953)

Sep 23, 2023 2:39:41 pm EDT

Hi Jim,

As a followup to the numpad issue - we managed to reproduce it. We will fix it in one of the nearest updates.

Note, that currently it works if the NumLock is pressed on the remote keyboard (i.e. NumLock light is on). The problem is that NumLock press isn't transferred remotely.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2953)

Sep 23, 2023 12:24:36 pm EDT

Hello Jim,

Thank you for the feedback.

When accessing my Linux machine (HP ProX2 612 G1 running Zorin 16.3) my number keypad on the Windows machine is not recognized except in the calculator on Linux. In ever other place I've tested, regardless of Num Lock on or off, the number keypad results in cursor movement.

We will test it. Thanks.

Just discovered screen resizing is not working remotely either. Maximize, minimize, full screen/window all work, just no handles to resize.

Actually, the arrow handles are there only they are not displayed (rendered) on the Viewer side. This is a known issue and will be fixed at later stages or the final release.

Feel free to report to us any issues you may find. Thanks.

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