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Doesn't take keyboard input

Conrad, Administrator (Posts: 1574)

Sep 07, 2017 2:19:42 pm EDT

Hi EJ,

Thank you for the details! Please, let us know if this problem re-appears.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1574)

Sep 06, 2017 6:38:21 am EDT

Hi EJ,

Couple of more questions:

1. Where specifically (in what window/dialog) are you trying to enter the password?

2. Do you have any third party, i.e. non-Microsoft, security software installed on the server?

Looking forward to your reply.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1574)

Sep 06, 2017 3:47:52 am EDT

Hi EJ,

Sorry, one more question. When you updated Remote Utilities, did you restart the server machine? It is recommended you do so if possible.

Looking forward to your reply.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1574)

Sep 05, 2017 7:10:22 am EDT

Hello EJ,

Thank you for your message.

Is this happening in all cases? I.e. is it 100% reproducible or just happens erratically?

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Address Book?

Conrad, Administrator (Posts: 1574)

Sep 05, 2017 6:51:53 am EDT

Hello Frank,

Thank you for your message.

Unfortunately, a full-fledged address book hasn't been available in the mobile version yet. However, we are planning to implement it very soon.

So far in the mobile version you can only have your address book as a simple list of entries.

Don't hesitate to ask me if you have other questions.

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Remote Server Admin will not run on Windows Server 2016

Conrad, Administrator (Posts: 1574)

Sep 01, 2017 6:15:47 am EDT

Hello Chad,

Thank you for your suggestion. Yes, we will add an "Open console" item to the menu soon.

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RU reliability

Conrad, Administrator (Posts: 1574)

Sep 01, 2017 5:49:00 am EDT

Hello Marv,

Thank you for your post.

And the "Update outdated hosts" selection in the viewer seems to be hit or miss - sometimes it works, sometimes not, sometimes if I run it three or four consecutive times for a given host it will finally work.

The Simple update feature works for version 6.6.0.3 onwards. If you attempt to update earlier Hosts, it won't work on them because older Hosts simply don't have the code that would process the update (make it happen).

Here is more about update and Simple update https://www.remoteutilities.com/support/docs/updating-remote-utilities/

These irritations have been pretty consistent throughout the last few versions (just updated to 6.8.0.1 tonight).

There were indeed some issues with MSI, update and Host not starting in the several recent versions and we fixed them. For example, see our Release Notes for version 6.7.0.2.

What's the prognosis? I know this sounds like just a general rant rather than specific problems to solve, but I'm not imaging it and I really want to keep liking and using your software.

Try to make sure you update both sides - Viewer and Host - to version 6.8.0.1 and let us know if you find any issues.

Thank you.

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upgraded to win 10, viewer won't work

Conrad, Administrator (Posts: 1574)

Aug 31, 2017 11:31:35 am EDT

You are welcome :)

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upgraded to win 10, viewer won't work

Conrad, Administrator (Posts: 1574)

Aug 31, 2017 11:18:31 am EDT

Hello Mike,

Thank you for your post.

Actually, you do not need the old installer. This is an issue with MSI temporary files. You just to clear fix program uninstall. Microsoft offers a free fixing tool for that:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After you fixed the problem you can try installing the latest Viewer.

Let us know if it works for you. Thanks.

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Remote Server Admin will not run on Windows Server 2016

Conrad, Administrator (Posts: 1574)

Aug 31, 2017 11:12:50 am EDT

Hello Chad,

Thank you for your post.

The task manager shows that the admin console is running. It should be in the system tray, perhaps hidden by the expanding arrow. Could you please check that?

If you see the server icon (a black and yellow monitor + mouse) , single-click on it to bring up the Admin Console window.

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