Of course, the problem was on our end. But we didn't get notified about it and therefore weren't able to fix it as fast as we usually do, because the monitoring service we were relying on suddenly shut down their service for us without even notifying us about that and despite the fact that the service had been paid for well ahead.
I'm writing this so that you understand that this is an exception, a pure coincidence, and not a rule. We didn't really expect such as treacherous act on their part. It was, figuratively, a knife stab in the back. After all, a monitoring service - especially a big name in the industry - is something you expect to be reliable 100% of time.
I used the online msi configurator to make my packages and now I get the same error. It specifically says the certificate was revoked by the issuer.
Please, check if this is a code signing certificate from DigiCert. If yes, then it should work. If it doesn't, this could be a problem on the local machine (e.g. date incorrect or something with root certificates).
The current code signing certificates issued by DigiCert - for the vanilla version and for the custom installer - are both valid.
An older certificate used for custom installers, issued by Sectigo, was revoked by Sectigo. When we asked to explain why they did so they never answered. We decided that Sectigo can no longer be trusted as our certificate provider so we switched entirely to Digicert.
Emailed IDs to Support@ Thanks Conrad for investigating 👍
It looks like you have version 6 and a free license key. In January we notified free license users that they should upgrade their installations to verison 7 before February 1, 2022. Then on 1 of February we provided a free upgrade key to extend the transition period for another two weeks. There is still a yellow stripe at the top of this website that notifies about the ugprade.