Conrad Sallian's community posts
RU removed by Bitdefender
Hello,westmindltd wrote:
Because all of the AV programs we use across different networks flag RU as a dangerous software, we gave up on it months ago. License paid, unable to use the software, lesson learnt.
I can only agree with you. Many antivirus software today are extremely unreliable. If they cannot distinguish between legitimate software signed with an EV Code Signing certificate from unsigned and patched malware no one can guarantee that they can do their main job of protecting their customers from real viruses and trojans.
Issue with Dual Monitor (1 of them has touch screen)
Issue with Dual Monitor (1 of them has touch screen)
Thank you for your post. Could you please clarify which module - Viewer or Host - is installed on the computer with the dual monitors? I.e., which side of a remote connection that is?
No sound capture
Remote Camera
You are absolutely right. If only that would be that easy though. Some antivirus software companies are clearly out of sync with reality.As for the AV companies, let them stop the patched versions. As they should. They should only be whitelisting the legitimate version's signature. All other variants should be considered as unsafe. It's not your problem/fault that someone else is hacking your application. If the AV companies banned every application that was hacked, then no Microsoft app would ever pass their tests. Especially since MS products have been used as an attack vector since the beginning. Let the AV company do their job and block the proper signatures instead of just blacklisting your app. Seems like laziness on their part.
If this is a prominent feature used by most customers, yes. Unfortunately, we cannot say that about remote camera. This is more like a side feature that has never been supposed to be used in a corporate environment. Please, do understand our point - we are a commercial entity and we must care about our sales. If certain feature brings us trouble with a/v companies (yes, they are what they are - this world isn't ideal) we have to discontinue it.Ultimately, this is your call, but if we removed a feature from an application every time someone has an issue with it, we wouldn't have any applications. Someone always has an issue with something, even if it's legitimate or the mass likes it.
Please, tell that to ESET who (as of this date 26 Oct, 2018) refuses to remove their "unsafe" detection of our product for almost three years, despite all our emails and phone calls to their headquarters in Slovakia and in other countries.The AV companies have no say and should do their job and filter the hacked versions, not the legitimate one.
FR: Linux, Mac - Host
Thank you for your patience.
Remote Camera
Thank you for your message.
You are right. But the bad guys never actually use the official version. Instead, they patch the official version and have the banner removed. I that got us into a lot of trouble with antivirus software in the past. So we decided to remove this feature altogether.Why? It can't be privacy concerns since you have the banner displaying while it's active.
I am sorry that this made the program less useful for you. Alas, privacy and security considerations and good terms with antivirus software are our primary concerns.
Let me know if you have other questions.
Can´t connect to my own Internet ID - Server
I'm glad to hear you figured out the problem. Perhaps, it was a DNS propagation issue - for some reason the IP address of your server couldn't be resolved on the Host side for some time.
Anyway, if you need any assistance in the future don't hesitate to post in the community.
Thanks.
Host Computer Video Stutters When RU is in use
You won't be able to upload it here on the forum. Please, either send it as attachment at support@remote-utilities.com or just upload elsewhere on a third-party server and send us a link to download in the email message.
Please, do not publish on this forum your files or links that may be confidential.
Thanks.
Can´t connect to my own Internet ID - Server
Thank you for your message.
Could you please clarify how exactly you are trying to connect to your server? Namely, are you trying to use the server to broker an Internet-ID connection or are you trying to connect to the server itself (i.e. using server Admin Console from another computer) ? A screenshot would help.
Looking forward to your reply.