Conrad Sallian's community posts

Hello Ela,

Please, try enabling Use legacy capture mode on the General tab in the Host settings.

Hello Marco,

just a doubt: is it correct to use the viewer (on my pc) and the host on the server? do I also need the RU server?

Yes, correct. No, you don't have to use the self-hosted server for the Internet-ID connection, because you can connect via our public infrastructure (the default option).

the same behaviour, if i click on "audio capture" no sounds from remote pc (what I would like is to hear when someone speak into the mic)

Remote sound capture means capturing remote playback (sound produced by output devices).

More, once connected, I also tried: "other modes" - "remote camera", but I got an error, copied following:

Remote camera mode has been discontinued.

Hello Sam,

Thank you for your message.

Since recently Microsoft requires additional signing called "attestation signing". This is in fact double signature - Microsoft's signature is applied on top of our signature.

We went through this procedure in the Microsoft Development Center and had our driver approved/signed, but this update will be available with 6.9.0.1 beta 2 release.

Important note from Microsoft website:

An attestation signed driver will only work for Windows 10. It will not work for other versions of Windows, such as Windows Server 2016,Windows 8.1, or Windows 7.

Hello Larry,

Here is the process https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/ .

Please, let me know if you successfully move your server data or encounter any issues during the process. I will be happy to help.

Hello Marco,

Thank you for your post. Did you try with the current beta version?
https://www.remoteutilities.com/download/beta.php

Hello Lester,

Thank you for your post.

This knowledge base article can help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hello Anousch ,

When i type the RU server adress, i don't have any place to login or do something like that.

In order to use the server in the relay role you do not have to log in/sign in on it. Simply specify your server address in connection properties and use the Internet-ID of the Host in order to connect.

Hello Andrew,

Thank you for your post.

Unfortunately, such direct copying/pasting of files between machines isn't available yet. It is on our roadmap for future versions though.

Currently,  you can use drag-n-drop of files instead.

Hope that helps.

Hi Anousch ,

Could you attach a screenshot or two to explain your point? You can hide sensitive information/addresses on the screenshots before posting them.

Hi Rafi,

Regarding #1 - Sorry, I think I used the wrong term. I meant two Monitors. It seems to start with dual monitor view, and switch to #1. This takes time on a slow connection, and possibly can be avoided?

Ok, no problem. Actually, your monitor selection should be remembered for this connection so the next time you start it it should immediately show you the selected monitor. Is that the case?

Can you explain the way you currently implement the auto-reconnect (using IP? Using ID?)

Auto-reconnect is just what it is - the program attempts to re-connect to a remote computer if there is brief network interruption, usually a few seconds long or more (i.e. noticeable by human).

Auto-reconnect happens regardless of whether you use direct connection (IP based) or Internet-ID connection (ID based).

and how to make it always check for correct IP by ID and use the correct (modified) IP?

Frankly speaking this is the first time we see that a dynamic IP address is reported as a possible cause for connectivity issues. If network device (e.g. router) and local network in general is configured properly, there shouldn't be any issues with Internet access even if a network device is assigned another IP address.