Conrad Sallian's community posts

Hi Peter,

Just to confirm - when you manually enable Pause and then un-pause is it getting back to normal? I.e. can you pause and un-pause manually?

The next time the screen freezes could you try checking the menu above to see if Pause is enabled and try disabling it?

P.S. We tried to reproduce the issue but couldn't. While the Full Control session may pause if idle , it still gets unpaused without an issue in our tests.

Hi Shawn,

No problem :) Let us know if you ever need any assistance.

Thanks.

Hello Mike,

Thank you for your message.

Access permissions are set on the Host side, not the Viewer's. Yes, you right saying that there are global permissions for connection modes in Host settings:



However, you can also set user-specific permissions but in this case you must enable an authorization method that allows you to assign permissions to users. These are RU Security, Windows Security and Custom Server security. With Single password authorization though you won't be able to set permissions because there are no user accounts per se.

Here is an example on how to set permissions for a specific user in RU Security:



You can learn more about authorization methods here.

Hope that helps.

Hi Steen,

Yes, that works as a workaround. I was just hoping that if it was a bug we could find a cause and possibly fix it :)

Anyway, let us know if you need any assistance in the future.

Thanks.

Hello,

Thank you for your message.

Please, update Viewer and Host to the most recent program version (6.10.3.0 as of this writing).

Also, could you please verify that Pause / Unpause manually is working in your case. Here is a corresponding toolbar menu item:

Hello Peter,

Thank you for your message.

In order to save bandwidth/traffic the session may pause automatically, especially if you minimize the Full Control window. However, it should unpause and get back to normal when you return.

Did you try waiting for a few seconds before closing the Full Control window? What was the result?

Hello Steen,

Thank you for your message. Couple of questions:

1. Do you use the latest version of the program? The latest version as of this writing is 6.10.3.0.

2. What actions produced this result? Can you reproduce this issue again?

Looking forward to your reply.

Hello Ivan,

Our licensing is per concurrent tech. Therefore, with a 1-tech license only one person can work at a time from a Viewer machine. If there are 2 techs who are supposed to work simultaneously, then you'll need a 2-tech license.

Hope that helps.

Hello David,

Thank you for your message.

Host is on a local Domain if that matters.....

If Viewer and Host belong to the same domain/LAN I recommend that you use direct connection. You may also refer to this tutorial.

Would using a big program like Quickbooks on the Host PC tend to create more issues for RU to maintain the connection ?

RU needs CPU resources just as any other product. If your Host CPU is under heavy load all the time then Host performance may deteriorate, yes.

Hope that helps.