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Conrad, Administrator (Posts: 1973)

Aug 01, 2016 7:11:48 am EDT

Hello Wayne,

Thank you for your message. Please, restart the remote Host PC and see if the problem persists.

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10-15 second lag in screen refresh

Conrad, Administrator (Posts: 1973)

Jul 27, 2016 5:22:32 am EDT

Hello Micky,

It may only be 10% better than going through the default server option.

I continue to get timeouts, cursor disappears, characters get lost. etc etc.

An improvement should be much better so it's unlikely to be the intermediary server issue. The type of issues you describe could arise on the Viewer side rather than on the Host or server side.

Could you please to try to completely re-install the Viewer. See our documentation on how to fully erase the program from your PC: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer . Then download and install the Viewer from scratch and add the program to your antivirus software exceptions list just in case.

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Host file keeps on stopping

Conrad, Administrator (Posts: 1973)

Jul 21, 2016 9:00:35 am EDT

Hello Harry,

Received, thanks. We'll take a look at the logs and I'll get back to you soon.

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Host file keeps on stopping

Conrad, Administrator (Posts: 1973)

Jul 21, 2016 8:02:20 am EDT

Hello Harry,

We need a host log then. You can find it in C:\Program Files\Remote Utilities - Host\Logs. Please, zip the log files - the are in the HTML format - and send them over to support@remote-utilities.com.

Thanks.

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Host file keeps on stopping

Conrad, Administrator (Posts: 1973)

Jul 20, 2016 7:11:43 pm EDT

Hello Harry,

That's strange. Are there any visible signs or maybe crash/error messages?

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Host to Host chat

Conrad, Administrator (Posts: 1973)

Jul 19, 2016 4:04:10 am EDT

Hello David,

Thank you for the kind words.

While we do have this suggestion on our wish list , it is not among our immediate priorities simply because with so many free messengers around (Skype, etc.), corporate conferencing tools and the like it would be suboptimal for us to try to replicate this functionality. Our specialization is purely remote access/remote administration, rather than communication - especially when it comes to communication between hosts rather than between admin and host.

Don't hesitate to ask me if you have other questions.

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Printing issue on viewer

Conrad, Administrator (Posts: 1973)

Jul 15, 2016 3:00:43 pm EDT

Hi David,

I created a ticket from this thread as we need to take a closer look and provide a personalized assistance. You will receive a ticket email notification.

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Printing issue on viewer

Conrad, Administrator (Posts: 1973)

Jul 15, 2016 1:15:32 pm EDT

David,

One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?

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Printing issue on viewer

Conrad, Administrator (Posts: 1973)

Jul 15, 2016 6:46:49 am EDT

Hi David,

Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.

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Printing issue on viewer

Conrad, Administrator (Posts: 1973)

Jul 13, 2016 8:25:02 pm EDT

Hello David,

You should right-click on the Viewer's shortcut on your desktop and select "Run as administrator" from the Windows context menu.


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