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6.0.0.4 Too Many Issues
Mouse and focus issues

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 4:38:12 pm EST

Hello Larry,

Thanks for the report. See the comments below.

1. Previous reported issue of arrow keys not working (important for me!)

This is in the testing queue. We'll see if we can reproduce it.

2. When I start a session I have to next click in the screen to give it focus

Could you please clarify this. Do you mean the Full Control / View mode window?

3. Occasional connect issues with reply that "Access Denied: This connection mode is disabled in security settings on the host side"

We managed to reproduce this bug. It happens when the remote PC is restarted while leaving the Full Control mode open. Will be fixed in the nearest update. So far the workaround is logging off and then back on to the remote PC.

4. I had an issue on one of two session not being able to drag and drop items. The mouse worked otherwise for selecting items.

Depending on a connection a slight delay may be needed for the drag n drop to work. Try not to drop immediately but wait for a couple of seconds and then drop.


I have to say on item # 3 that I have callbacks running on the host. I run two callbacks from one host so I can open two sessions (one for each remote monitor). I will have one session drop and the other session stay connected. When I try to reconnect, I get the error even though my 2nd session stays connected. So, this isn't going to be a "check the internet" or "network related" issue. Eventually, after restarting the host, it will work again.

Ok. See my comment for the item 3 above. A logoff/logon should do the trick for now, but we'll certainly fix it because it's obviously a bug.

Thanks!

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Can't open Administrator Console on Server 2012 R2 - Gateway Mediation Server

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 4:56:26 am EST

8)

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Can't open Administrator Console on Server 2012 R2 - Gateway Mediation Server

Conrad Sallian, Administrator (Posts: 1559)

Jan 05, 2015 6:17:52 pm EST

Hello Martin,

Thanks for the post. Have you tried single-click on the icon in the system tray, instead of double-click?

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session logs
keep a log of remote connection sessions

Conrad Sallian, Administrator (Posts: 1559)

Jan 02, 2015 5:01:57 pm EST

Hello Claudiu,

You can find the Host log in the C:\Program Files\Remote Utilities - Host\Logs folder. Currently the log contains basic information like from where a connection was initiated (IP address) and what connection mode was used as well as information about errors if any.

We are planning to make the log more informative in future versions though.

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Combofix issues
Running ComboFix on a remote PC turns off Remote Utility software

Conrad Sallian, Administrator (Posts: 1559)

Jan 02, 2015 6:00:34 am EST

Still no response from the Combobox developer. Apparently, they ignore other vendor's concerns.

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mac viewer?

Conrad Sallian, Administrator (Posts: 1559)

Jan 01, 2015 12:38:16 pm EST

Hello Ron,

We are planning to implement Viewer for Mac in 2015, but currently no ETA can be given.

Thanks!

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Combofix issues
Running ComboFix on a remote PC turns off Remote Utility software

Conrad Sallian, Administrator (Posts: 1559)

Dec 29, 2014 6:42:16 pm EST

Hello Roger,

We have sent a false positive report to Combofix, although finding the actual contact information of the developer was a bit tricky. All we could find was combofixorg@yahoo.com email address but the site www.combofix.org says that the developer "didn't make" the site (perhaps, he/she is not the owner of the site). Incidentally, you might want to try to send them an email too.

Hopefully, we'll receive a response from the developer or at least more information about the developer and how to contact them.

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Alpha blending and Blank user screen

Conrad Sallian, Administrator (Posts: 1559)

Dec 29, 2014 2:59:21 pm EST

Hi Bobby,

Not yet. But perhaps it will be possible when we re-write the blank remote screen feature in the next update (i.e. 6.1 or 6.2).

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Host works fine at first but later becomes unreachable

Conrad Sallian, Administrator (Posts: 1559)

Dec 29, 2014 2:53:32 pm EST

Hello,

Perhaps, the hard drive goes to sleep. Please, check your power settings in the Windows Control Panel on the remote machine.

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RU and win 2012 - always offline
Internet mode Offile

Conrad Sallian, Administrator (Posts: 1559)

Dec 28, 2014 2:33:26 pm EST

Hi Salam,

Merry Xmass Conrad. 1st, I dont have RU log in
C:\Program Files\Remote Utilities - Host\Logs as indicated,
it is in
C:\Program Files (x86)\Remote Utilities - Host\Logs

so is there any possible issue of setting up the right version on this machine?

No, it's ok. On 32-bit machines the Host installs itself to the Program Files folder, whereas on 64-bit machines it installs into Program Files (x86).

Now, I opened the most recent log file (I can share it with you), I found mainly
error 96,
Internet-ID: Unable to connect to ID server.
Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

This is just a fact that confirms the obvious - the Host cannot connect to the remote Host. The connection is blocked by something.


I did, from the VM and the HYper-V host a
telnet server.rutils.com 563
and it works fine with absolutly no problem of connections.

It's not the only port used for ID connection via the default server. See this article for the full list of ports: http://www.remoteutilities.com/support/kb/53/

As I said earlier, this proves that it has nothing to do with my network or firewall, I am more than sure that it is related to Win 2K12 R2 and RU incompatibilite or missing config somewhere

If it had been incompatible with Win2K12, thousands of our corporate users would've notified us about it :)

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