Forums

6.0.0.4 Too Many Issues
Mouse and focus issues

Conrad Sallian, Administrator (Posts: 1573)

Jan 19, 2015 9:37:05 am EST

Hi Larry,

Added information to help on the keys situation. If by chance I try to hit Windows Key + Left Arrow (trying to reposition a window on the remote screen) it will not do anything except put the remote screen in a locked key status, like I am holding down a control key.

It used to be when I would start a session that the remote screen would have the focus. So, I start a session and then click the "CTRL-ALT-DEL" button for that session. I get my login screen on the remote computer, but if I do not click on that remote desktop, anything I type is not being sent to the remote computer. I have to click on the password field before I start typing.

I will note that this also seems to happen a lot when I switch between sessions. So, if I am working on session 1 and typing and working normally and then select session 2 by clicking the bar across the top of the window; I will have to then click inside of the window on the screen to start typing.

Thanks. Added to the test case.

Might this also be related to the problem I mentioned above about timing out to login screen?

It might or it might not. It depends. Only testing and analyzing the issue can tell.

Also, I just want to make sure I mention that I really like this product. For my usage, I think it is better in most comparisons to anything else out there. I appreciate all the help and work you guys are putting into this!!!

Thank you for the kind words! We'll do our best to fix the bugs as soon as possible. Your feedback is immensely helpful.

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nedd dyndns or others ?

Conrad Sallian, Administrator (Posts: 1573)

Jan 19, 2015 9:30:34 am EST

Hello Maxred,

Thank you for the kind words!

but do i need, for example dyndns, to get a remote access to a pc in an other destination.
I want to do this Access from a home pc to a pc in a other city.

No, you don't have to use it. Instead, use ID connection, just follow this tutorial, it explains how http://www.remoteutilities.com/support/tutorials/connecting-to-remote-host.php

Hope that helps.

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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1573)

Jan 15, 2015 1:31:04 pm EST

Hello Bobby,

Nothing special. That's pretty strange. Anyway, we are planning to seriously update and improve this specific email sending feature in the near future.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1573)

Jan 15, 2015 1:29:55 pm EST

droodle wrote:
I assume we can have a viewer on a host as well so i could try a connection to other way round ?

Sure. Both modules (Viewer and Host) are independent. So you can have the same computer as Viewer and Host.

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Mouse interaction

Conrad Sallian, Administrator (Posts: 1573)

Jan 15, 2015 1:28:32 pm EST

Hello,

You might want to try the following:

1. Try to install the Host rather than using Agent.

2. Upgrade your graphics card drivers on the Host PC and reboot.

Otherwise, I'm not sure what is that specifically that prevents you from connecting properly. Do you have any custom firmware on your phone?

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Remote Utilities not showing remote screen
reconnect problem , no screen

Conrad Sallian, Administrator (Posts: 1573)

Jan 15, 2015 1:25:18 pm EST

Hello Milo,

We responded to you via the tickets.

Thanks!

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Mouse interaction

Conrad Sallian, Administrator (Posts: 1573)

Jan 14, 2015 11:56:53 am EST

asql wrote:
hi Conrad,

have been just reported by Google Paly about the new release...Just installed on my device... On the test Win 7 pc I've downloaded and executed the new Agent.exe as well...

I can connect from the device, as I see it reported in the RMS - Active Connections pop up, and the Log in the device reports "Connection to XXX established", but on the device I do just get a black screen with the keyboard icon/widget...

any hint?

TIA

--

asql

Thanks for the report. Did you try to wait for a few seconds for the remote screen to load?

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add your own SMTP server when creating the custom install .exe or msi

Conrad Sallian, Administrator (Posts: 1573)

Jan 14, 2015 11:53:20 am EST

Hello Martin,

Thank you for the suggestion. We were going to reconsider this system anyway, and will certainly improve it. Perhaps we'll also implement your suggestion as well.

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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1573)

Jan 14, 2015 11:51:46 am EST

Hello Bobby,

Let me answer your questions.

1. You cannot manually generate the ID during MSI configuration because the output file is supposed to be used multiple times. Whereas the ID is a unique number/code.

So you either select the "Generate ID and send it via email" option, or get/generate the ID manually in the Host settings after the Host is installed.  

2. If you are selecting the "Standard MSI" option, and launch the output file - the installation will look like a regular installation, with all installation wizard windows including the "set password" window. To silently install the program with all the settings you need use the "One-click" installer.

3. It has something to do with either firewall or spam filter in your inbox. Please ,check this KB article http://www.remoteutilities.com/support/kb/144/

Hope that helps.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1573)

Jan 14, 2015 6:57:07 am EST

droodle wrote:
   

Everything looks ok. Are you sure there are no other security software that might be blocking connection? Or maybe network device in-between the Viewer and Host (such as a router).

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