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Restart and reconnect work / don't work

Conrad Sallian, Administrator (Posts: 1928)

Nov 12, 2015 10:47:10 am EST

Hello Lo,

I will request our developers for input on this issue and get back to you. Thanks.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 4:25:34 pm EST

Please, note that we do not tolerate comparative and general statements like "Product X is better (faster, cheaper etc.) than Remote Utilities" here on this forum. All such messages will be deleted without warning and the user will be banned.

Thank you for your understanding.

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Bind RemoteUtilities Host application to a specific network interface

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 4:16:29 pm EST

Hello Joao,

Thank you for your message.

It is possible to Bind RemoteUtilities Host application to a specific network interface ?

No, there's no such feature. There used to be one, but we removed it long ago.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 4:14:13 pm EST

Rene,

If you are connecting directly using the IP address of the remote PC, there shouldn't be any issues with speed provided that you have good network connection.

Also, please note that different programs have different initial (default) color settings, and some of them can even automatically adjust the quality depending on the speed "better". If you want to compare apples to apples, just set exactly same connection settings in different programs.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 9:27:06 am EST

Rene,

other remote administration tools like Remote Desktop (MSTSC) from Microsoft

If you use MS Remote Desktop does that mean that you can connect directly to the remote PC using its IP address? Do you do the same with Remote Utilities, or do you use Internet ID connection instead?

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Restart and reconnect work / don't work

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 9:10:31 am EST

Hi,

I also verified this by asking them to do a restart* and first connect VPN and then start/restart the Agent.

You probably mean Host, not Agent?

*Last encounter with this problem the users at the remote machine was not very techsavy. I asked for a restart of the Agent, but the whole machine was restarted instead :-) This is the same machine I'll try to get hold of the logs from.

So am I right assuming that without restarting the remote Host you can't get to the remote PC after it switched to the VPN?

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1928)

Nov 11, 2015 9:05:51 am EST

Hello Rene,

We neither limit nor control the bandwidth used by Remote Utilities. It always uses the full bandwidth. I'm afraid that the issue is elsewhere. BTW, do you 16-bit color or 16 colors? These two are different things.

Thank you.

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View-Only mode from Android

Conrad Sallian, Administrator (Posts: 1928)

Nov 10, 2015 5:29:21 pm EST

Hello Mathew,

This is because the Full Control mode is the only mode available so far, not just on Android but also on iOS. Sorry for that :)

However, in the nearest months we'll be significantly improving the mobile version and we are planning to add a couple of new connection modes there, including the View only.

Let me know if you have other questions. Thanks.

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Restart and reconnect work / don't work

Conrad Sallian, Administrator (Posts: 1928)

Nov 10, 2015 5:26:52 pm EST

Hi Lo,

Could it be so that our intermediary server is unavailable at all once the remote PC enters the VPN? Could you please send us the log files - just send an email to support@our_domain_name.com with the subject "Restart and reconnect work / don't work" and attach the log files. You'll find them in C:\Program Files\Remote Utilities - Host\Logs\ folder. Just zip the entire folder and send the zipped file.

Thanks.

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Mouse Stutter Issue (6.3.0.6)

Conrad Sallian, Administrator (Posts: 1928)

Nov 04, 2015 4:23:41 pm EST

Hello Ryan,

Thank you for your message. A couple of questions:

1. Do you also have the Viewer the same version (i.e. 6.3.0.6) as the Hosts?

2. What is the operating system on both ends?

3. Did you alter any default options in the connection properties, if yes - which ones?

Looking forward to your reply.

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