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Minor "Viewing" Bug

Conrad Sallian, Administrator (Posts: 1737)

May 26, 2015 4:37:00 pm EDT

Hello Michael,

I couldn't reproduce it. Need one clarification though:

4. Right-click and un-check "Ping"

You mean right clicking on the connection -> Auto-ping -> Disable? Or anything else?

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Pass-through Authentication

Conrad Sallian, Administrator (Posts: 1737)

May 26, 2015 4:28:59 pm EDT

Hello Michael,

Thank you for your questions.

Autosaving usernames and passwords doesn't work for Windows Security yet. Only for Remote Utilities Security. More about authorization.

So the connection properties fields that you mentioned work only if RU Security is chosen on the Host side.

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Black Screen on FULL MODE

Conrad Sallian, Administrator (Posts: 1737)

May 26, 2015 4:23:29 pm EDT

Hello Picon,

I will respond via tickets to avoid duplicating answers.

Thanks.

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Android remote connecting

Conrad Sallian, Administrator (Posts: 1737)

May 22, 2015 4:02:26 am EDT

Hello John,

On a MOBILE client - sounds like you are saying this is not possible.

I will clarify this with our developers just in case, but I have never actually seen nor remember any such option.

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Android remote connecting

Conrad Sallian, Administrator (Posts: 1737)

May 21, 2015 9:42:14 am EDT

Hi John,

There is no documentation for mobile clients yet, mostly because they are quite simple in their use and not very feature-loaded. But we'll add a mobile section to our documentation pretty soon.

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Android remote connecting

Conrad Sallian, Administrator (Posts: 1737)

May 20, 2015 7:33:24 pm EDT

Hello John,

Thank you for your message. I'm not sure we know the answer. And even if that's possible at all.

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Blank Screen is locking Host

Conrad Sallian, Administrator (Posts: 1737)

May 20, 2015 7:32:28 pm EDT

Hello Darren,

Thank you for your message.

Please, try the following: right -click on the Host icon, select Settings for Host -> Options and enable the Use legacy capture mode option. Then restart the Host - you can do so via Host's menu - and see if the issue is resolved.

Hope that helps.

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1737)

May 17, 2015 5:25:47 pm EDT

2 IT Support

I'm sending a link to download special Host executables (rutserv.exe and rfusclient.exe) to you via your open ticket now. These executables have special logging enabled that will help us diagnose issues with CAD. You will only need to replace the original Host executables in your Host installation folder and then send the txt logs back to us (you can examine the logs before sending to us, of course).

Michael, let me know if you also want to participate in diagnosing this issue and I'll send the link to you as well. I'm not making the link public because it's for testing purposes only.

Thanks.

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1737)

May 17, 2015 5:21:33 pm EDT

Hello Michael,

the issue regarding logging in after waking from LAN still exists

We thought this issue has been resolved as per this thread http://www.remoteutilities.com/support/forums/forum1/topic449/

as does the CAD issue.

See my post below.

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1737)

May 16, 2015 5:41:59 pm EDT

Hello,

We do appreciate your feedback. However, not each and every situation can be easily reproduced in our testing laboratory, simply because there are countless combinations of OSes, hardware profiles, settings, environments etc. Therefore we rely on our customers to provide feedback and extensive information about what's going on. Sometimes we even ask for remote access to the Viewer PC at least to be able to log in and see what's happening with our own eyes.

That been said, we are currently working on this CAD issue and preparing a separate Host executable with extended logging capabilities just for the purpose of troubleshooting.

Michael, we will appreciate it if you let us know what other issues except CAD you are currently having with version 6.x.  

Thank you!

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