Conrad Sallian's community posts

Hello Riki,

I see. Please, try printing to file using Microsoft to PDF or Microsoft to XPS and let me know if it works. We'll see if we can reproduce the problem.

If the file isn't confidential, you could send it to us to try it out. Or even strip it of information and then send.

Hello Chris,

Sorry for the inconvenience. We have a temporary issue with the free license key generator. Our engineers are currently fixing  it. Hopefully, it will get back to normal soon.

Hello Riki,

Thank you for your message.

What type of document are you printing? Is this happening with any file/document or with one specific format only?

Hello John,

This feature will be included in the next major update of the mobile version which is the priority we are currently working on.

In general, why doesn't the toolbar at the top/middle of the screen appear in the Android version of Viewer as it does in the Windows version of Viewer?

Not all features can be implemented the same way as they exist in the desktop version. Yet, we will do our best to include as many important features in the mobile update as possible. One of them is a full-fledged address book compatible with the desktop Viewer's address book.

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs

If you want us to look at the logs feel free to send them over to support@remote-utilities.com

Hello,

Thank you for your message.

There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.

Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.

Hello John,

Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors

heat Zone wrote:

Connection to "PC-Test" failed. Mode:  .
removed. Mode:  ."

Hello,

Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.

Looking forward to your reply.

Hello Antoine

I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.

EDIT: Hey Conrad, could replace my name on my previous post by anouz please?

You can edit your forum profile. Just click the dropdown link with your name on it at the top right corner of the page and select "My account".

Hope that helps.

Hi John,

Is this happening on a single machine or on different machines that you control?