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Left clicks not working after a while of being connected

Conrad Sallian, Administrator (Posts: 1928)

Feb 19, 2016 4:13:01 pm EST

Hello Kiran,

Thank you for your message. I will move this topic to support tickets. Perhaps, we'll need to schedule a remote session to diagnose the issue.

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FR: Linux, Mac - Host

Conrad Sallian, Administrator (Posts: 1928)

Feb 19, 2016 9:14:45 am EST

Hi Steve,

Thank you for your comment. Well, we would be happy to have you among our customers, but we won't be giving any empty promises just to win a customer :) Frankly speaking, there's no ETA for Mac Host because there are quite a few more pressing priorities before that.

Hope you understand.

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 1928)

Feb 18, 2016 12:41:09 pm EST

Hi Steve,

Yes, sorry. I thought that you had a different Windows version. You don't need an old installer. Just completely wipe the Viewer installation by following this tutorial https://www.remoteutilities.com/support/documentation/main1/item12/ , and then install from scratch.

Before you do that though, export your address book so that you could import all your remote PC records back into the Viewer once you upgrade.

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 1928)

Feb 18, 2016 10:41:35 am EST

Hello Steve,

You could try this Microsoft Fix It tool to fix the msi issue on your computer:

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

And then install the latest version of RU.

Hope that helps.

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 1928)

Feb 10, 2016 7:35:18 am EST

Hello Steve,

You can perform complete uninstall of the Viewer as described here https://www.remoteutilities.com/support/documentation/main1/item12/ . Or , if you have already uninstall it through the control panel, clean up the %APP DATA% directory, but before that copy its contents elsewhere just in case. By default your address book is stored there (the file connect_4.xml).

Hope that helps.

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Win 8.1 Professional Issue

Conrad Sallian, Administrator (Posts: 1928)

Feb 10, 2016 7:31:34 am EST

Hi Niklas,

We will remove it in the upcoming update. Thanks.

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FR: Vote on New Ideas or Enhancments

Conrad Sallian, Administrator (Posts: 1928)

Feb 09, 2016 10:18:45 am EST

iampedro wrote:
My company I work is looking maybe to move away from a major competitor of yours and didn't know if you could tell me what you are going to be bringing to the table this year. Should i PM you with the details?

Yes, feel free to send your requirements over to me at support@remote-utilities.com . Thanks.

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Force session timeout

Conrad Sallian, Administrator (Posts: 1928)

Feb 07, 2016 10:05:09 am EST

Hello Giuseppe

Thank you for your message. No, so far there is no such featue.

However, we have a similar suggestion added to our roadmap - an "idle" indicator in the Viewer that shows for how long a certain connection has been idle. I will combine your suggestion with that one and update our roadmap.

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FR: Vote on New Ideas or Enhancments

Conrad Sallian, Administrator (Posts: 1928)

Feb 05, 2016 6:53:57 pm EST

That might be a good idea, thank you. But unfortunately, due to the fact that we work in a competitive market we are not allowed to publish our official roadmap. This is an inner document compiled and reviewed regularly according to our customers/users input and feedback.

I'm sorry, but complete roadmap made public is just not possible. Everyone is welcome to post their feature suggestions on this forum though.

Thank you for your understanding.

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FR: Terminal Enhancement

Conrad Sallian, Administrator (Posts: 1928)

Feb 05, 2016 6:51:08 pm EST

iampedro wrote:
Excited to see what 6.5 has to offer when do you want to release 6.5?

It's almost ready. The beta will see the light in the nearest couple of weeks.

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