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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1573)

Feb 05, 2015 3:41:39 pm EST

Hello Bretislav,

Thank you for your message.

Could you please clarify if you mean the background setting in the Agent configuration process?

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1573)

Feb 03, 2015 6:31:18 pm EST

BTW, the manual is going to be updated very soon.

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1573)

Feb 03, 2015 6:30:09 pm EST

Nate Bergeron wrote:
There's an exception to that. If you host your own server, there's an IP filter option. I've never used it, but it'll do what you're looking for. You'll have to check it out.



From the  manual :

The IP-Filtering facility in Gateway Mediation Server, when used, allows or denies connection to the GMS only from the specified IP address or IP address range/ranges. The filter applies to connections from both the Viewer and Host side.

In a sense, yes. By using the IP filter on the RU Server you narrow the list of remote IP addresses with which the server is allowed to communicate. But then again, the IP address of the Viewer or Host may be changing - for example, when the Viewer is installed on a laptop and the laptop travels with its owner often.

So it is only recommended to use the filter if you are sure that Viewers and Hosts fall into a certain IP range and will stay in that range.

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Pre-Configured Viewer MSI

Conrad Sallian, Administrator (Posts: 1573)

Feb 03, 2015 5:48:41 pm EST

Nate, in fact you can even distribute a Viewer with a synced address book that way. This is because the sync properties that you specify for an address book in the Address Book Manager are static/same (server and port) and because of the fact that the address book on the RU Server always takes precedence over a local one. So if the local one is outdated (e.g. the Viewer you distributed hadn't been open for a long time) it will simply download the latest address book from the server the next time the Viewer is run.

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Pre-Configured Viewer MSI

Conrad Sallian, Administrator (Posts: 1573)

Feb 03, 2015 5:44:55 pm EST

Hi Nate,

I see. There is a workaround though. Just follow these steps:

1. Download the portable Viewer http://www.remoteutilities.com/download/viewer6.0en.portable.zip

2. Unpack the downloaded archive to your local disc.

3. Run the rutview.exe in the folder and populate the address book with records - either manually or (if you already have an address book file created in a different Viewer) use the Tools -> Import Connections command. Close the Viewer.

4. Distribute your folder to whatever machines you want to run Viewer on and run the Viewer executable whenever you want to run the Viewer (you can create a shortcut on Desktop just like for any other file).

I'm assuming that you are using the General address book. In this case you don't have to touch the Address Book Manager at all (it's in the Tools tab).

However, if you want to create a separate address book alongside the general one, you'll need to add one more step. Namely, to add a relative link to your address book file in the address book manager. See this thread  http://www.remoteutilities.com/support/forums/forum1/topic437/

Let me know if you have any questions. Thanks.

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Pre-Configured Viewer MSI

Conrad Sallian, Administrator (Posts: 1573)

Feb 03, 2015 11:29:40 am EST

Hello Nate,

Thank you for your message.

No, you can configure the Host MSI only. For the newly installed Viewer, there are three ways to populate the address book with records:

1. Manually adding them using "Add computer" button.

2. Importing address book records using a corresponding button on the toolbar (Import Tools -> Import Connections).

3. "Plugging in" existing address book file via Address Book Manager (Tools -> Address Book Manager). The address book can reside on a local resource or a shared resource. Finally, you can connect to an automatically synced address book located on the RU Server.

This tutorial explains all the details about sharing address book: http://www.remoteutilities.com/support/tutorials/sharing-address-book.php

Hope that helps.

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6.0 Arrow Keys not working
I cannot use the arrow keys on any remote session

Conrad Sallian, Administrator (Posts: 1573)

Feb 02, 2015 6:33:33 pm EST

Thanks for the input, Jeff! I will attach this information to the test case.

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Problem using portable viewer
Error occurs in address book manager and on ending viewer session with secondary address book

Conrad Sallian, Administrator (Posts: 1573)

Feb 01, 2015 12:26:42 pm EST

Hi Peter,

Thanks for pointing that out. We'll try to reproduce this issue and will think about how to fix it.

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Problem using portable viewer
Error occurs in address book manager and on ending viewer session with secondary address book

Conrad Sallian, Administrator (Posts: 1573)

Jan 31, 2015 3:32:57 pm EST

Hello Peter,

It's because of the absolute path. Please, do the following:

1. Open Address Book Manager, create a new address book and save the xml file to the folder or USB disc where your portable Viewer is located. The book should reside in the same folder with the rutview.exe.

2. Now select the newly created address book in the Address Book Manager and click Edit. In the path field remove the path and all slashes except only the file name itself.

3. Close the ABM. Now the path to your secondary address book is relative, and so it should open regardless of the disc letter.

Hope that helps.

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1573)

Jan 30, 2015 11:06:59 am EST

Hello Tu,

Thank you for your message.

IP filtering for ID connection doesn't make sense because this connection is established through our servers. Anyone who knows the ID and password of the remote computer can connect to it.

Perhaps this year we'll also add a two-factor authentication.

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