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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1623)

Mar 23, 2015 7:02:18 am EDT

Hi Michael,

Could you please send a screenshot of your lock screen to me to the support email? There are a few nuances as this screen works in Windows  and we are trying to find a root cause of this.

Also, please check if SAS is enabled as per this screenshot:


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Syncing viewer settings
Would like to sync viewer settings

Conrad Sallian, Administrator (Posts: 1623)

Mar 19, 2015 9:19:17 am EDT

Hello Jamie,

Thank you for the kind words!  

You can share your address book in multiple ways. Please, refer to this tutorial. Personally, I think using RU Server for syncing (method 3) would be overkill, so you can just utilize your Dropbox or Box.net account to share the address book (method 2).  Or, if you don't change the contents of the address book often, you can simply manually export/import the address book file (method 1).

Hope that helps.

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Key Strokes
Need correct entries for right and left click.

Conrad Sallian, Administrator (Posts: 1623)

Mar 19, 2015 8:05:34 am EDT

Hello Frank,

Thank you for your message. Do you mean that left- and right-click occur when you click the keys on the Android built-in keyboard?

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1623)

Mar 18, 2015 9:10:27 pm EDT

hi Michael,

Just to clarify, you cannot UN-lock the PC by sending Ctrl+Alt+Del command, correct? What happens when you simply click on a user icon on the Windows lock screen? When you are in Full Control mode, that is.

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1623)

Mar 18, 2015 7:55:38 pm EDT

Hi Michael,

It's unlikely that ID has anything to do with it, because for the Host it's actually no difference how it receives encrypted data/commands from the Viewer. The commands are either received or not.

BTW, is it a Windows Server, or a workstation edition? And what is the OS version?

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1623)

Mar 18, 2015 6:21:15 pm EDT

Hello Michael,

Thanks for the report. We didn't change anything in Ctrl + Alt + Del mechanism in this version.

Am I right assuming that rebooting of the remote PC helped? Sometimes it's actually necessary to reboot the remote PC after Host installation. Especially when it comes to using "system" features like Ctrl + Alt + Del.  

Please,let us know if the problem persists.

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keyboard shift key
shift key doesnt work on host

Conrad Sallian, Administrator (Posts: 1623)

Mar 18, 2015 5:46:21 pm EDT

Hello Matt,

Quick question - did you reboot the machine since you installed the Viewer? I.e. was it a first reboot since installation?

That could probably help us find the cause of the issue.

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Agent temporary as service for remote reboot?

Conrad Sallian, Administrator (Posts: 1623)

Mar 13, 2015 12:28:58 pm EDT

Hi Bretislav,

Thank you for your message. We actually have this feature on our roadmap and will implement it soon. Is going to be called "Run [Agent] after reboot".

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Simple name for systems
Capability to assign a recognizable name to systems

Conrad Sallian, Administrator (Posts: 1623)

Mar 12, 2015 4:03:05 pm EDT

Hi Warren,

This will be available in the upcoming mobile update in a few days.

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License issue with 6.1.0.3 Viewer
License count completely wrong.

Conrad Sallian, Administrator (Posts: 1623)

Mar 11, 2015 3:08:58 pm EDT

Hi Michel,

Ok, our Sales are currently trying to get in touch. Thanks.

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