Conrad Sallian's community posts

Hello Jack,

Thank you for your post. Could you please update another Host and then look into the Host settings to see if the single password checkbox is selected at all and password is set. Here is a screenshot:



Also, please double check that your configured installer has "Single password" enabled and configured.

Hello Alex,

Thank you for your message.

This line only means that the Host (the program itself) has started on the remote computer and is awaiting incoming remote connection.  

If there were any connection (session) in place there would be a line mentioning the specific connection mode used, such as Full Control, File Transfer etc.

Hope that helps.

Hello Songpol,

I responded to your ticket. This is a known bug in version 6.9 and it will be fixed in the upcoming 6.10. Sorry for any inconvenience.

Let me know if you have other questions.

Hello John,

The globe icon means the Internet-ID connection, whereas the "msi" icon means that the remote Host version is older than the Viewer's and update is recommended.

For update instructions please refer to this article.  

Hope that helps.

Hello Jimmy,

Thank you for your message.

Currently, this option isn't available for the mobile client. However, it is on our wish list for future updates of the mobile version.

Hi Andrew,

I'm glad to hear it is working for you now. I should say that we are going to significantly improve the mobile version pretty soon and add new features (including a full-fledged address book like in the desktop client).

Don't hesitate to post another message if you have any questions.

Hello Vinny,

The installer simply uses your system locale. Is it Chinese?

Anyway, you can also change language from within the program. Click "File" (a blue button) in the top left corner and select the language menu item. See the screenshot below:

Hello Andrew,

Thank you for your message.

We could’t reproduce the issue. The field works as it should on the iPad with the latest iOS (12.1 16B92) and RU updates.

Hello Ali,

Thank you for your message.

If you are in Full Control mode, then this behavior is normal. The admin's cursor always takes precedence over the remote cursor. So if the admin's mouse moves even slightly the cursor will return to the current position of the admin cursor regardless of where the remote cursors moves.

However, if you want to let the remote user work without such interruptions you can switch to the View Only mode right on the toolbar:



You can also use Alt + F12 key combination to quickly toggle between Full Control and View Only mode.

Hope that helps.

As we have just confirmed, the issue is caused by a bug in the auto-import feature. We will fix the bug in very nearest update of the program.

Sorry for any inconvenience.