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Where is the Linux viewer?
Linux viewer location download

Conrad Sallian, Administrator (Posts: 1570)

Feb 06, 2015 8:01:14 pm EST

Hello Nate,

Thank you for the detailed report! We will put it in our testing queue and see what's happening.

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False Positive on Avira
Avira marks Remote Utilities Viewer as malware

Conrad Sallian, Administrator (Posts: 1570)

Feb 06, 2015 11:35:59 am EST

Hello Jean-Marc

We are currently discussing this issue with Avira. We do not understand why Avira keeps treating a legitimate and digitally signed software as a trojan. We only hope that this is my mistake.

Yes, in our knowledge base we explain how to add the program to the exceptions list in Avira, with screenshots http://www.remoteutilities.com/support/kb/267/

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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1570)

Feb 06, 2015 11:14:50 am EST

Bretislav,

Could you please send us the image file itself? You can send it to the email address support@remote-utilities.com .

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Any Updates to fix issues....

Conrad Sallian, Administrator (Posts: 1570)

Feb 05, 2015 5:02:49 pm EST

Hello Bobby,

It's a known bug with authentication. We will fix it in the upcoming update 6.1, which is due in approximately a week.

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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1570)

Feb 05, 2015 4:07:53 pm EST

Bretislav, try to enable the check box "Do not stretch logo" and see if it resolves the issue.

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MSI Configuration
6.0

Conrad Sallian, Administrator (Posts: 1570)

Feb 05, 2015 3:41:39 pm EST

Hello Bretislav,

Thank you for your message.

Could you please clarify if you mean the background setting in the Agent configuration process?

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1570)

Feb 03, 2015 6:31:18 pm EST

BTW, the manual is going to be updated very soon.

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1570)

Feb 03, 2015 6:30:09 pm EST

Nate Bergeron wrote:
There's an exception to that. If you host your own server, there's an IP filter option. I've never used it, but it'll do what you're looking for. You'll have to check it out.



From the  manual :

The IP-Filtering facility in Gateway Mediation Server, when used, allows or denies connection to the GMS only from the specified IP address or IP address range/ranges. The filter applies to connections from both the Viewer and Host side.

In a sense, yes. By using the IP filter on the RU Server you narrow the list of remote IP addresses with which the server is allowed to communicate. But then again, the IP address of the Viewer or Host may be changing - for example, when the Viewer is installed on a laptop and the laptop travels with its owner often.

So it is only recommended to use the filter if you are sure that Viewers and Hosts fall into a certain IP range and will stay in that range.

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Pre-Configured Viewer MSI

Conrad Sallian, Administrator (Posts: 1570)

Feb 03, 2015 5:48:41 pm EST

Nate, in fact you can even distribute a Viewer with a synced address book that way. This is because the sync properties that you specify for an address book in the Address Book Manager are static/same (server and port) and because of the fact that the address book on the RU Server always takes precedence over a local one. So if the local one is outdated (e.g. the Viewer you distributed hadn't been open for a long time) it will simply download the latest address book from the server the next time the Viewer is run.

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Pre-Configured Viewer MSI

Conrad Sallian, Administrator (Posts: 1570)

Feb 03, 2015 5:44:55 pm EST

Hi Nate,

I see. There is a workaround though. Just follow these steps:

1. Download the portable Viewer http://www.remoteutilities.com/download/viewer6.0en.portable.zip

2. Unpack the downloaded archive to your local disc.

3. Run the rutview.exe in the folder and populate the address book with records - either manually or (if you already have an address book file created in a different Viewer) use the Tools -> Import Connections command. Close the Viewer.

4. Distribute your folder to whatever machines you want to run Viewer on and run the Viewer executable whenever you want to run the Viewer (you can create a shortcut on Desktop just like for any other file).

I'm assuming that you are using the General address book. In this case you don't have to touch the Address Book Manager at all (it's in the Tools tab).

However, if you want to create a separate address book alongside the general one, you'll need to add one more step. Namely, to add a relative link to your address book file in the address book manager. See this thread  http://www.remoteutilities.com/support/forums/forum1/topic437/

Let me know if you have any questions. Thanks.

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