Conrad Sallian's community posts

Hello Anna,

Thank you for your message. Unfortunately, that is no surprise. ESET has never even bothered answering our false positive reports.

In version 6.9.0.1 (currently in beta as of Sep 8, 2018) we implemented some measures that should eliminate such false detections, we'll see.

Hello Bob,

However, I cannot seem to do anything on one PC since there is no mouse pointer.

Is there a "physical" mouse actually connected to this PC?

Mac Wilson wrote:

Also greatly in need of a Mac agent/host now as its becoming a pain in the ass to use an alternative just for these clients.  Even though RU has its quirks its much preferred.  Any word on an ETA?

Hello Mac,

We will do our best to add Mac support as soon as possible. Unfortunately, no ETA for Mac agent/host yet. As for Mac Viewer, we are going to introduce the first beta this year, if all goes as planned.

Hello,

What do you think about it?

I think this is a good idea. I will forward it for discussion to our development. Thanks!

Hello Ela,

Please, try enabling Use legacy capture mode on the General tab in the Host settings.

Hello Marco,

just a doubt: is it correct to use the viewer (on my pc) and the host on the server? do I also need the RU server?

Yes, correct. No, you don't have to use the self-hosted server for the Internet-ID connection, because you can connect via our public infrastructure (the default option).

the same behaviour, if i click on "audio capture" no sounds from remote pc (what I would like is to hear when someone speak into the mic)

Remote sound capture means capturing remote playback (sound produced by output devices).

More, once connected, I also tried: "other modes" - "remote camera", but I got an error, copied following:

Remote camera mode has been discontinued.

Hello Sam,

Thank you for your message.

Since recently Microsoft requires additional signing called "attestation signing". This is in fact double signature - Microsoft's signature is applied on top of our signature.

We went through this procedure in the Microsoft Development Center and had our driver approved/signed, but this update will be available with 6.9.0.1 beta 2 release.

Important note from Microsoft website:

An attestation signed driver will only work for Windows 10. It will not work for other versions of Windows, such as Windows Server 2016,Windows 8.1, or Windows 7.

Hello Larry,

Here is the process https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/ .

Please, let me know if you successfully move your server data or encounter any issues during the process. I will be happy to help.

Hello Marco,

Thank you for your post. Did you try with the current beta version?
https://www.remoteutilities.com/download/beta.php

Hello Lester,

Thank you for your post.

This knowledge base article can help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/