Conrad Sallian's community posts

Hello Erede,

Remote Utilities is stand alone software, it isn't a web service with a web account. The Host cannot "send the Internet-ID to the Viewer" because the Host wouldn't know where the Viewer is.

Hello Amy,

Thank you for your message.

Does the maximize window button work? I mean the second screenshot with the Full Control window.

Hello Steven,

Could you please try connecting via our public (default) server and see if connection works. Besides, it would help if you send us the connection logs. You can send them to support@remote-utilities.com.

Hello Mike,

Thanks! I wish you too a Happy New Year!

What has changed? Anything else I need to do at this end to ensure continued operation?

Starting version 6.10 the only available option to send emails will be to specify SMTP server settings. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Let me know if you have any questions.

Hello Mike,

I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected?

Looks like a glitch. I manually set your account to Pro. Now you should be able to create tickets.

The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

The email address you are trying to whitelist is s******@n2nets.com , correct? I've just whitelisted it too.

Let me know if you need further assistance.

Hello Keith,

Another question - did you change your cursor settings in Windows (on the Host computer) from Windows defaults to something else?

Hello Keith,

Thank you for your message. Could you tell us the name of the application on the remote Host where the input field is located?

Hello Steven,

Thank you for the information. We will test it out and see if we can reproduce the issue and possibly add the necessary fixes to the mobile client.

Hi Corey,

Unfortunately, we couldn't reproduce the issue. The iOS app works as normal and the keyboard is showing.

Could you please check with the AppStore that you have the latest Remote Utilities version installed.

Hi Frank,

Perhaps, the computer where you are installing the Viewer has issues with msiexec, that's why although the update file is downloaded properly the installation itself cannot finish.

I recommend that you completely uninstall the Viewer, then download the Viewer installer and manually run the installation.

Hope that helps.