Conrad Sallian's community posts

Hi Chris,

Ok, thanks. We'll continue through email as remote assistance may be needed.

Hello Chris,

Thank you for your message.

Before you install the latest beta (beta 2) please try complete un-install first, i.e. that also includes wiping out RU files in %APP DATA% folder. The uninstallation process is described here https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer

You can send us the file config_4.xml from that folder before you delete it. This is a Viewer configuration file, it doesn't contain any access data etc. We could peruse the file to see if it sheds any light on the issue. Feel free to send it to support@remote-utilities.com.

Thanks.

Hello Rogier,

Thank you for your message.

Not sure what you mean by connect or reconnect with respect to the RU Server's service, but if you mean just restarting the service, you can do so using stop and start command line parameters https://www.remoteutilities.com/support/docs/ru-server-command-line-parameters/ .

Hello Bart,

Task Manager works OK (i.e.with scrollbars) in Windows 10 + Anniversary upgrade also. Can we have a remote session - connect to your Viewer PC and see if we can figure out why. Let me know via support@remote-utilities.com

Yup, exactly. It's a Dell Inspiron 5759.

Ok, we'll check it out.

Hello Bart,

Both Win10 machines still do not show the scroll bar in Task Manager tool. The Win7 machine does show the scroll bar, so this may be a Win10 issue specifically. Both Win10 machines have the Anniversary Update installed.

Thanks for the details. We'll make sure the Anniversary Update is installed during testing and see if we can reproduce the issue. Perhaps, it wasn't installed on the test machine that was used.

During the upgrade of the Host app on the Win10 laptop, I enabled the Monitor driver during install and this somehow disabled my ability to dim the screen brightness on the laptop.

You mean you couldn't set the brightness using "hardware" buttons on the laptop? Could you tell the laptop brand/model?

I ended up removing the Host app altogether, rebooting and re-installing it, skipping the Monitor driver part, and everything finally worked fine.

Since the monitor driver was added in this very update, some issues are possible, sorry for that. We'll be testing them and fix the driver code when necessary.

Adding the driver itself was necessary for the proper work of the "blank remote screen" feature on Windows 8/10. Without that driver installed the feature won't work properly. So if you don't use that feature you don't actually have to install the driver.

Hi Bart,

Glad to hear you have the issue resolved. Let me know if they will pop up again. Thanks.

Hello Bart,

Regarding the error - this was fixed in beta 2, which is available for download https://www.remoteutilities.com/download/beta.php. Please, update your installations (Viewer, Host and Server if used).

Regarding the scrolling issue, we couldn't reproduce it. Could you please restart the remote Host if you didn't do it after the installation. Or better still, check if the issue persists after you upgrade to beta 2.

Hello Bart,

Thank you for your feedback.

Just a little feedback on the beta Viewer. When in Task Manager, there is no scrollbar indicating that there are more items than visible and allowing you to scroll with the mouse. Scrolling with the keyboard arrow keys does work.

We'll check it out.

One more odd thing with the Beta Host: when installing on Windows 2003 Server, I get the error below. After clicking OK, the install finishes and the Host is fully accessible and working.

Looks like an issue installing monitor and/or printer driver. I will ask our developers what that means.

Hello Kerry,

This is a known issue and it has been fixed in version 6.5 which is now in beta. Currently, beta 1 is available on the site for download, but today we are going to make beta 2 available, which is very close to what final release will be.

Meanwhile, for version 6.3.0.6 and older we provide this solution https://www.remoteutilities.com/support/docs/windows-10-upgrade-issue/

Hope that helps.

Hello Hakan,

Thank you for your post. Yes, do we have certain plans to move in that direction at some point in the future. So we'll definitely consider your ideas.