Conrad Sallian's community posts

Hello Douglas,

Thank you for your message.

Please, locate and send us the Host log files for examination at support@remote-utilities.com . Here is how to find them https://www.remoteutilities.com/support/docs/host-log/

Hello Nijel,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Just downloaded and ran Microsoft MRT on a Windows 10 machine with all Remote Utilities modules installed, including RU Server , but neither was deleted or marked as infected. They are working normally.

Here is the scan result:



Perhaps, the removal tool signature base was updated since the time you ran it?

Hello Anr,

The User Account Control on the Host computer might be causing this.  Try disabling the UAC and check if your setup works as intended.

It looks like UAC is the reason.

Hello Alan,

Thank you for your message. Yes, please submit a FP report to IOBit. This is obviously a false detection.

Hello Barced,

Thank you for the report. We will immediately contact McAfee and submit a false positive removal request.

Hi Steven,

I'm glad to hear you resolved the issue.

how do I mark this as solved?

There is no need for that, here in the community we usually just keep the topics open.

Thanks!

Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:



Hope that helps.

Hello,

Thank you for your post.

Did you enable and set up Windows security authorization method on the remote Host?

Hello Steven,

Thank you for your message.

Is it the native resolution for the monitor? Also, do you have any custom DPI/Scaling settings or are they Windows default?