Conrad Sallian's community posts

Hello Alan,

Regarding session disconnects:

1. Could you send us your Host logs (that you disconnect from frequently)? You can send the logs to support@remote-utilities.com

2. What product version do you use? If this is 6.8.0.1 we highly recommend that you update to 6.10.

Hi Lou,

I perfectly understand your frustration and I am really sorry. We would only be happy to fulfill each request that we receive in as little time as possible. But apart from this one there are hundreds of other requests collected over time and some of them have even higher priority for us (like Mac support). All I can say is that an improved File Transfer mode will come with version 7, and version 7 will come with Mac support which is this year.

Hi Gustav,

Actually, for the system and for program functionality there isn't much difference where you install it. It's only about conventions. Feel free to choose the "Program Files" folder if that works for you.

Lou Smith wrote:

Slow or repeated failure to open drives and folders, just like it's been doing for years.

This is one of our current priorities now. We will do our best to re-write this module as soon as possible.

Hello Gustav,

This is not a bug. We have deliberately kept the status quo. During "transitional" period (it's only in the recent version that RU server became 64-bit only after all) there may be some compatibility issues during data migration from previous versions.

Hello Basil,

Do you open a mapped drive on the local or remote PC?

Hello Lou,

Do you mean the slow opening of remote directories in the File Transfer mode or something else?

Looking forward to your reply.

Hello Jason,

You need to look in the Host look and see what it says. It looks like there may be connectivity errors there. Here is how locate the log https://www.remoteutilities.com/support/docs/host-log/

Hi Vasilis,

But will this option stay in future releases?

Yes, certainly.

Hello Vasilis,

We included an option to switch to the old method in connection properties. See the checkbox  "Use legacy keyboard input model":



Hope that helps.