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Remote Utilities Server - Just finished testing

Conrad Sallian, Administrator (Posts: 1559)

Jan 11, 2015 5:18:34 pm EST

Hello Martin,

Thank you for the kind words! So often users only write on the forum when something doesn't work, but very rarely - when something works as it should  :) Much appreciated!

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Upgrading GMS 1.3 to Remote Utilities Server 2.0
GMS to RUS

Conrad Sallian, Administrator (Posts: 1559)

Jan 11, 2015 5:13:04 pm EST

Hello Ron,

You can simply uninstall the old server using Uninstall a Program in the Control panel and then install the new server.

Hope that helps.

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Connection Issues - Single point in network not accessible
Requires diagnoses and possible solutions.

Conrad Sallian, Administrator (Posts: 1559)

Jan 11, 2015 5:11:17 pm EST

That's good news.  :)  Don't hesitate to ask, if you have other questions.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1559)

Jan 07, 2015 6:35:23 pm EST

Hello,

Could you please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 8:27:20 pm EST

Thanks for the info. I will escalate this issue to the 2nd tier support and get back to you soon.

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Remote Printing from a Thermal Receipt/Label Printer
Remote Printing from a Thermal Receipt/Label Printer not working right.

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 8:26:06 pm EST

Hello,

Thank you for your message.

Could you please elaborate more on the format? Do you have the same result if you "save to PDF" first and then transfer the PDF file over the network to the local computer, then print?

Also, does the same issue happen when you try to print from other remote PCs?

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6.0.0.4 Too Many Issues
Mouse and focus issues

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 8:19:25 pm EST

Hello Michael,

Thanks for the feedback. I'm sorry if you experienced issues with the new version. But in retrospect, I can tell that this happens with each new major release - we expect to spend the first couple of months fixing bugs and releasing smaller updates (e.g. 6.x and 6.xx) even after the initial (in-house) and beta testing. All until the new version "settles", so to say.  

All in all, we are planning to move to a more granular approach with more frequent updates than we did before. That of course means that you'll have to update the program more often, but you can always check the version history log to see what fixes are available. The upgrade process is never automatic so you can control what version you have.

Anyway, I should say that your post-release feedback was immensely helpful.  :) We'll do our best to live up to your expectations.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 6:47:31 pm EST

Yes, that would be nice. I also recommend to try it on a workstation as well (e.g. Win 7, 8 or 10) to isolate it in case it's a server-related issue.

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Issue with RDP from offsite ..

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 6:15:43 pm EST

Hello,

Thank you for your message.

Still looks like a firewall issue. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list. See the screenshot below.



I'm assuming that you are connecting over the Internet using the Internet ID as a "tunnel" for the RDP connection (the so called RDP over ID feature).  

Hope that helps.

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Android Lollipop support

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2015 4:40:25 pm EST

Hi Nick,

I only discover RU over the holidays but so far looks very promising, using the free 10 license at the moment to evaluate but it looks like i will end up buying a license in teh near future.

Many thanks!

Please, please, please add support for Lollipop as soon as possible.

It depends on how fast the IDE that we use for the mobile Viewer updates to Lollipop. But normally it's updated quite fast and we'll update our mobile version then as well.

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