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Headless Windows Machine Access

Conrad, Support (Posts: 2239)

May 31, 2018 5:44:04 pm EDT

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

Windows 8/10 Black Screen Not Working

Conrad, Support (Posts: 2239)

May 31, 2018 5:35:38 pm EDT

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.

Windows 8/10 Black Screen Not Working

Conrad, Support (Posts: 2239)

May 31, 2018 2:57:28 am EDT

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?

Shortcut to Show ID on Host Instalations

Conrad, Support (Posts: 2239)

May 30, 2018 4:55:38 am EDT

Hello Cristian,

Currently working on it , finishing steps. We will soon publish the beta on the site.

Thanks!

Alt Key held when turning off full control

Conrad, Support (Posts: 2239)

May 29, 2018 10:21:24 am EDT

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

AD GPO Deployment: Enable Internet-ID by default (Custom Server)

Conrad, Support (Posts: 2239)

May 28, 2018 2:46:23 pm EDT

Hello Mohammad,

If you are going to update existing installations, it all depends on what you select in the last step of the configuration process. Basically, you have three options - update everything, update everything except security settings (i.e. passwords and permissions), or skip updating settings (in which case only the program files themselves will be updated). There is a table on the page that lists all possible combinations, see the link above.

Here by "updating" I mean not only product version update, but also deploying a new package of the same version, which might be the case if you want to update Host settings on already deployed Hosts.

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 2239)

May 28, 2018 1:21:05 pm EDT

Hello Richard,

Do you have SSD drivers in your system? There are some known issues.

We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Toolbox

Conrad, Support (Posts: 2239)

May 28, 2018 1:11:06 pm EDT

Hello Nick,

Thank you for your suggestion. I will forward that to our developers and ask them to note it down.

unable to unistall ru viewer version 6.3.0.6

Conrad, Support (Posts: 2239)

May 28, 2018 12:16:32 pm EDT

Hello RJ,

It might be a problem with msi temporary files/cache. This knowledge base article can help:
https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/

AD GPO Deployment: Enable Internet-ID by default (Custom Server)

Conrad, Support (Posts: 2239)

May 28, 2018 12:09:07 pm EDT

Let me clarify by previous post. I assume that you use the MSI Configurator to build/configure your custom Host installer before the deployment. If you don't,  (i.e. if you deploy the vanilla Host) won't be able to have the Internet-ID code get generated automatically, since in the vanilla Host this option is turned off by default.
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