Can I give other users logins so that they can log into their PCs?
Unlike [censored] Remote Utilities is stand-alone software. There is no web account or a hosted web panel. Instead you install the software on both ends of a connection (on the remote side you can optionally use a run-only Agent) . You can enable a simple single-password access to a remote PC, or create separate users with their own permissions.
Hope that helps. Let me know if you have other questions.
Are you trying to connect from the same network or from different networks? If the former, try to connect to a different network (if you are on Wi Fi, switch to 3G/LTE, or vice versa) and try the same.
Also, could you send a screenshot of your mobile app's server settings window? You can send a screenshot via a private message or to email@example.com
After starting the portable viewer (6508), i see my list of available computers. I'll pick one of them and it's shown as "online" - everything normal until here. Just after clicking on a computer (to open the remote control), it's shown as "offline" for about 5 secs. The connection will be established and i am able to see the host screen and do normal operations. Is that normal? Sometimes it delays for more than 5 secs...
Regarding this issue. Found a small bug that caused this behavior. So it was not normal, actually, I was mistaken. So we'll fix it in the upcoming version.