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Is Internet-ID connection for the host file time limited while using the free viewer version?

Conrad Sallian, Administrator (Posts: 1596)

Mar 05, 2015 4:49:24 pm EST

Hello Ziz,

Thank you for your question.

We are not planning to change our free offering in the foreseeable future. So you can safely use the software for free provided that you honor the terms of the free license and our EULA.

By the way could I use the free viewer on more than 1 computer?

Yes, you can.

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6.0 Arrow Keys not working
I cannot use the arrow keys on any remote session

Conrad Sallian, Administrator (Posts: 1596)

Mar 05, 2015 3:06:55 pm EST

Larry Gray wrote:
One other thing to add about keyboard or remote control as a whole.  At times I have several windows open and occasionally one of the remote hosts will timeout and go to login screen.  I have to end the session and bring it back up in order to do any remote control.  The "send ctrl-alt-del" function works, but then I can't type or click anything in the window unless I restart the session.

Is this happening in 100% of all cases or only in some cases?

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6.0 Arrow Keys not working
I cannot use the arrow keys on any remote session

Conrad Sallian, Administrator (Posts: 1596)

Mar 05, 2015 3:03:09 pm EST

Regarding the arrow keys bug - unfortunately, we couldn't reproduce it here. It certainly has something to do with a specific machine or configuration. Without remote access we won't be able to diagnose it. We could schedule a remote session, connect to your Viewer machine and from that machine connect to a remote machine using your Viewer and try to diagnose the issue.

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1596)

Mar 05, 2015 4:47:38 am EST

Hi John,

john kumpf wrote:

Will the agent.exe resulting from the configurator be digitally signed by Usoris under your certificate?

No while you are using the offline MSI configurator. And that's why we have an online configurator in our plans. This will allow us to sign the output file with our digital signature.

No ETA for that , unfortunately.

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6.0 Arrow Keys not working
I cannot use the arrow keys on any remote session

Conrad Sallian, Administrator (Posts: 1596)

Mar 05, 2015 4:44:15 am EST

Hi Jeff,

Thank you very much! Now we have some information to start with and will see what might be causing this issue.   :)

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1596)

Mar 04, 2015 1:06:05 pm EST

john kumpf wrote:
It was with your hosted service, the default. I dont have my own RU server running. And i have not tried this again since i posted so i dont have any more data on it. But thanks for looking into it.

That explains it. IPv6 doesn't work with our hosted service as of yet.

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6.0 Arrow Keys not working
I cannot use the arrow keys on any remote session

Conrad Sallian, Administrator (Posts: 1596)

Mar 04, 2015 11:26:07 am EST

Hello Larry, hello Jeff,

I'd like to ask you to update to version 6.1.0.3 that we released couple of days ago. And let me know if the issue with arrow keys still persists.

Also, I need information about the keyboard. And (from Jeff) information about the OS on the Viewer and Host PCs.

Thank you!

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1596)

Mar 04, 2015 11:08:47 am EST

Hello John,

Just wanted to clarify this issue with ipV6. When you enable it and cannot connect - is it through our hosted service or your self-hosted RU Server?

Thanks!

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version 6.1.0.3
all issues seem to be resolved

Conrad Sallian, Administrator (Posts: 1596)

Mar 03, 2015 9:18:46 pm EST

Hi Michael,

Glad to hear the issues are resolved  :) Don't hesitate to send us a message or write here on the forum if you have any issues in the future.

Thanks!

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RUT Unusable completely now
Cant install previous versions - 6.0 unstable

Conrad Sallian, Administrator (Posts: 1596)

Mar 03, 2015 7:16:50 pm EST

Hello Larry,

We'll be testing the arrow keys issue and try to reproduce it. Perhaps we'll ask additional clarifying questions along the way.

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