Pauline's community posts

Mouse not working on specific area

Pauline, Support (Posts: 2785)

Mar 18, 2019 9:40:13 am EDT

Hello Michael,

Thank you for your message.

The issue might be caused by an antivirus or a firewall software having a self-protection feature enabled. This feature prevents the software settings to be manipulated remotely and it might be the reason that prevents mouse-clicks from working.
Please refer to the related article in our Knowledge Base: https://www.remoteutilities.com/support/kb/cannot-edit-antivirus-software-settings-remotely/

Hope that helps.

Does not show floating applications

Pauline, Support (Posts: 2785)

Mar 18, 2019 9:28:31 am EDT

Hello,

Thank you for your message.

Please try to enable the feature Capture alpha-blending windows:
1. In the main Viewer window right-click on the remote connection and select Properties.
2. Navigate to the Additional Properties section and select the Capture alpha-blending windows checkbox:

Here's a related guide in our Knowledge Base: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hope that helps.

Keyboard Not Captured

Pauline, Support (Posts: 2785)

Mar 15, 2019 5:29:58 pm EDT

Hello Boris,

We reproduced the issue and we will investigate it.

Please try to use a "Connect through Host" feature or cascade connection. It allows you to connect to a target Host through another Host that acts as an intermediary. Here's a related guide on establishing the cascade connection.

Hope that helps.

RDP using custom port other than 3389

Pauline, Support (Posts: 2785)

Mar 15, 2019 3:22:53 pm EDT

Hello David,

Thank you for your message.

I'm glad to hear you figured out the port issue.

also, how can I customize the rdp settings, such as screen size, full screen, smart scaling, etc.

To customize the RDP settings please do the following:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Connection -> RDP.
3. Click Configure.
4. The native RDP window will open where you can customize the connection settings.

is there a way to use a .rdp file

Unfortunately, the RDP mode in the Remote Utilities doesn't allow to open .rdp files. To customize the connection settings, please follow the steps above.

Hope that helps.

Keyboard Not Captured

Pauline, Support (Posts: 2785)

Mar 14, 2019 1:03:19 pm EDT

Hello Boris,

I'm glad to hear you have figured out the issue.

Thank you for the details. We will try to reproduce the issue and get back to you soon.

Keyboard not showing

Pauline, Support (Posts: 2785)

Mar 13, 2019 4:55:18 pm EDT

Hello,

The issue has been fixed. Please update to the latest version, it's available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

no keyboard shows to enter password on iOS

Pauline, Support (Posts: 2785)

Mar 13, 2019 4:47:46 pm EDT

Hello,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Keyboard for RU-App on Iphone iOS 12.1.4 does not show up

Pauline, Support (Posts: 2785)

Mar 13, 2019 4:42:22 pm EDT

Hello Tobias,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Keyboard Not Captured

Pauline, Support (Posts: 2785)

Mar 13, 2019 1:59:20 pm EDT

Hello Boris,

Thank you for your message.

Please try to use the Legacy keyboard input mode. To enable it, please follow these steps:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Remote Screen -> Mode.
3. Enable the checkbox Use legacy keyboard input mode.

Please let me know if the issue persists.

Log

Pauline, Support (Posts: 2785)

Mar 13, 2019 12:34:17 pm EDT

Hello Michael,

Thank you for your message.

Unfortunately, Host connection logs do not contain this information. We plan to add reporting features which will show connection properties that were used, including usernames.

Also, if you switch into the Detail view mode on the Viewer, you can see what user was used to log on to the Host. To enable the Detail View mode:
1. Open the main Viewer window and navigate to the tab View.
2. Select the Details view style.
3. Locate the User column

Please let me know if you have other questions.

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