Pauline's community posts

Hello David,

Thank you for your message.

Please try to customize hotkeys the Viewer uses. To change hotkeys:
1. Open the main Viewer window and navigate to the tab Tools -> Options.
2. In the Options window switch to the Hotkeys tab.
3. Specify a custom hotkey for Ctrl+Alt+Del.


Hope that helps.

Hello Scott,

Thank you for your message.

Please, make sure your phone and Host both synchronize their time from an online source. Also, please double check if the w32tm service is set up correctly on the Host machine.

Let us know if the problem persists.

Hello Rob,

Please clarify if you're trying to close the Viewer's side? Unfortunately, clicking on the OK button remotely won't work. In order to close the warning message, the remote user must click the button.

Let me know if you have other questions.

Hello Rob,

I'm glad to hear you have figured out the issue.

inverted triangle with an exclamation mark in the middle

This icon indicates that the Host version on the remote machine is outdated. It does not depend on the connection type.
Here's a related guide on updating the Host: https://www.remoteutilities.com/support/docs/updating-remote-utilities/#Updating_Hosts

Let us know if you need any further assistance.

Hello Max,

Thank you for your message.

Not to mention that this "feature" blocks the taskbar, so you're often prevented from fixing whatever problem you needed to fix remotely in the first place.

As I mentioned earlier, the notification is informational and shown only once. It doesn't prevent you from establishing a connection and can be closed by a remote user.
That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.

Let me know if you have more questions.

Hello Rob,

Thank you for your message.

You probably mean the first connection warning. This warning is shown only once and will go away if the remote user clicks on it. It doesn't affect your ability to connect right away, it's an informational message.

The first connection warning window won't appear if the first connection to the remote computer is established from a Viewer registered with a PRO license. A license comparison table is available on this page: https://www.remoteutilities.com/buy/licensing.php

I am sorry if this makes the program less useful for you.

Hello Rob,

I'm glad to hear it worked for you!

Please don't hesitate to post another message or open a ticket if you need assistance.

Hello Rob,

whenever I have a new computer that gets added, it automatically prepends the computer name with the address book name.

When a Host is imported as a new connection, its computer name is used as the connection name by default.
You can use prefixes to organize your address book.
Here is how to add a prefix:
1. In the Auto-import window click Default connection properties:


2. Navigate to the General tab and enter the prefix that you want to use:


3. Connection names will be prefixed.

Here's a relatable Documentation guide on using prefixes.

Hope that helps.

Hello Rob,

Thank you for your message.

Please clarify if you are on a local network with Active Directory?
If the Viewer is installed on a computer that belongs to an Active Directory network, the Viewer fetches the AD tree automatically.
If this is the case, please try to disable showing the Active directory tree. Open the Viewer, click Tools ➝ Options, navigate to the Misc tab and enable the Hide default domain controller checkbox.

Please note, that endpoints in your Active directory tree also count.

If your computer doesn't belong to Active Directory network, please try to reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. This will reset the Viewer settings/options. Your address books won't be affected by this action.

Hope that helps.

Hello David,

Thank you for your message.

Unfortunately, there is no option to stop the Host on timeout, but we have a similar feature to log off the connection on timeout in our wish list. We plan to release it in our upcoming updates in the nearest future.

Although there are two other similar options - to lock remote workstation or log off the connection upon terminating a remote session.
In the main Viewer window right-click connection properties, navigate to the tab Additional properties and enable the Lock workstation on disconnect option or the Log off connection on disconnect option.


Hope that helps.