Pauline's community posts

Hello Feisal,

We just responded to you via tickets to avoid duplicating answers.

We hope the issue will be resolved soon.

Hello Feisal,

Thank you for your message.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com. You can also submit a support ticket and attach the log files to your ticket.

Also, could you please let us know what firewall and perimeter firewall you use? Recently a couple of our users reported that certain firewall manufacturer erroneously blacklisted our ID server and website IP addresses. We are now in the process of determining who the manufacturer is and your help would be much appreciated.

Looking forward to your reply.

Hello Gerald,

Thank you for your message.

I want to be able to log into either PC and manage the other. How can I do this?

In order to establish a connection, you need to download and install Host and Viewer. Then you can connect fr om Viewer to Host. Here's a related guide on setting up a remote connection: https://www.remoteutilities.com/support/docs/quick-start-guide/#Internet-ID_connection
Both Host and Viewer can be installed and run on the same machine simultaneously since they don't affect each other, so you can log into any of your PCs and establish a remote connection to another one.

The Viewer is installed on the computer you use to connect to remote machines. The Viewer is wh ere you keep your address book or start a remote session. Learn more about the Viewer here: https://www.remoteutilities.com/support/docs/viewer/

The Host is installed on the remote PC to which you connect. Please note, that you must have administrative privileges on the computer in order to install the Host. Learn more about the Host here: https://www.remoteutilities.com/support/docs/host/

Please let us know if you have more questions.

Hello John,

I'm glad to hear it worked for you!

Please do not hesitate to post another message if you have more questions.

Hello Rob,

Thank you for your message.

You can change the settings of a running remote Host from within the Viewer (i.e. remotely).
To do so, please follow these steps:
1. Right-click on the target connection in the Viewer and sel ect Remote Settings:

2. The Host configuration window will appear. Make all the desired changes to the Host settings and click OK. Please note, that if you are not logged on to the remote Host, an authorization prompt will appear.

Also, please refer to this guide on the remote settings feature: https://www.remoteutilities.com/support/docs/remote-settings/

Please note, that after you change the password, your current session will keep running. Changes will be applied when you reconnect to the remote Host.

You can also invoke the Host configuration window fr om the Windows Start Menu on the Host machine:


Please note, that if you have the settings protection feature enabled, the remote user needs to know the password to change the settings.

Hope that helps.

Hello,

Thank you for your message.

Unfortunately, Remote Utilities is not supported on the Windows 10 S operating systems.

I am sorry if this makes the program less useful for you.

Hello John,

Thank you for your message.

Please try switching to the "System" context in the Access menu in the File Transfer window as described here https://www.remoteutilities.com/support/docs/file-transfer/#access_menu and see if it resolves the issue.


Please let me know if the problem persists.

Hello Jim,

Thank you for your message.

Unfortunately, there is no sound capture in the mobile version yet.
However, we are planning to implement this feature at some point in the future, but, unfortunately, I cannot give you any ETA.

Let me know if you have other questions.

Hello Gururek,

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you have more questions.

Hello Gururek,

Thank you.

Could you please try replacing the Server executable files and see if the problem persists? I sent you an email with the link for downloading the files.

Please let us know if the issue persists.