Pauline's community posts

Notiz after Session, that we can make a Bill for it

Pauline, Support (Posts: 2825)

Apr 30, 2019 5:01:39 pm EDT

Hello Christian,

Thank you for your message.

This feature is already added to our wish list. We will implement it in our future updates, but, unfortunately, we cannot give you any ETA.

Please let me know if you have more questions.

RU Server active tab not showing active connection

Pauline, Support (Posts: 2825)

Apr 30, 2019 12:10:11 pm EDT

Hello Max,

Thank you for your message.

The ID had letters and numbers starting with V. The ID shown didn't match any of my numerical ID's so I had a big wtf moment.

This is the Viewer ID. The Active tab in the admin console shows Viewers and Hosts that are currently using this server for a remote session. Please refer to this article for more information.

So it was appearing under Active when it wasn't working and it's no longer appearing when it really is working. That's just backwards

Unfortunately, we couldn't reproduce the issue. However, we plan to release a newer version of Remote Utilities later today. Please try updating Host, Viewer and RU Server once the updated version is out and see if the problem persists.

Please let us know if you have more questions.

Windows 10 brightness control disabled

Pauline, Support (Posts: 2825)

Apr 30, 2019 10:28:29 am EDT

Hello Matej,

Thank you for your message.

Unfortunately, this might be a side effect of using the monitor driver. So if you do not absolutely need it (i.e. for the blank remote screen feature) you are advised to disable it.

The monitor driver can be uninstalled from within the Host settings:

Hope that helps.

Cannot get a free license key through online generator

Pauline, Support (Posts: 2825)

Apr 29, 2019 4:25:39 pm EDT

Hello Shawn,

Thank you for your message.

Please refer to this troubleshooting guide on getting a free license key: https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Blank screen with graphics card

Pauline, Support (Posts: 2825)

Apr 29, 2019 12:02:28 pm EDT

Hello,

Thank you for your message.

Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Let us know if the problem persists.

Ask User Permission timeout

Pauline, Support (Posts: 2825)

Apr 25, 2019 5:35:48 pm EDT

Hello,

Thank you for your suggestion.

We will increase the maximum time allowed for the timeout to 30 minutes in the nearest update which is due in a few days.

Let us know if you have more questions.

minimize/close to tray RU agent

Pauline, Support (Posts: 2825)

Apr 25, 2019 10:58:47 am EDT

Hello Sebi,

Thank you for your message.

Could you please clarify if you mean the First connection warning? This warning is shown only once and it goes away when the remote user clicks on it. However, it doesn't affect your ability to connect right away, it's an informational message.
That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.

Let us know if you have more questions.

Divide by zero error on start of viewer

Pauline, Support (Posts: 2825)

Apr 25, 2019 10:00:10 am EDT

Hello Sean,

I am sorry for the late reply.

Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?

Thank you.

Cannot get a free license key through online generator

Pauline, Support (Posts: 2825)

Apr 24, 2019 11:11:26 am EDT

Hello Nariman,

Thank you for your message.

Please refer to the related article in our Knowledge Base: https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/

Hope that helps.

minimize/close to tray RU agent

Pauline, Support (Posts: 2825)

Apr 24, 2019 10:38:40 am EDT

Hello Sebi,

Thank you for your message.

Unfortunately, there is no possibility to minimize the Agent to the tray. The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

I am sorry if that makes the program less useful for you.

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