Pauline's community posts

Hello Linda,

Thank you.

You need to whitelist the domain with a mask

*.remoteutilities.com

. This will whitelist our website https://www.remoteutilities.com and addresses of our Internet-ID servers.

Please let us know if you have more questions.

Hello Thomas,

Thank you for your message.

We plan to make the "ask user permission" feature available for specific modes. It will be implemented in our future updates, but, unfortunately, we cannot give you any ETA.

Please let me know if you have more questions.

Hello Feisal,

Thank you for the details.

Could you please clarify, if there is an endpoint firewall or a gateway firewall?

Also, if it's possible, could you try to connect the Viewer to the Internet via another network interface (e.g. Wi-Fi or mobile network) and see if the issue persists. This will help to isolate the problem.

Looking forward to your reply.

Hello Mike,

Thank you for your message.

can I use the very same .EXE file to install to PC-B, and PC-C etc..... or must I set up a new one every time?

Yes, you can configure a "One-Click" installer and then mass-deploy your custom Host on as many computers as you need. The output .exe file is a self-extracting Host installer with your custom settings, so remote users will only need to run the file to install Host on their computers.

There is no need to configure a new "One-Click" package every time. In case each Host needs to have unique settings, simply install the original Host and manually change the Host settings on each remote PC.

Here are our Documentation articles that might be helpful:
https://www.remoteutilities.com/support/docs/one-click-package/
https://www.remoteutilities.com/support/docs/about-msi-configurator/

Please let me know if you have more questions.

Hello Feisal,

You can also send a false positive report to WatchGuard here: https://www.watchguard.com/wgrd-support/security-portal/report-false-positive
Sending false positive reports usually helps speed up the resolution process.

Please let me know if you have more questions.

Hello Feisal,

We just responded to you via tickets to avoid duplicating answers.

We hope the issue will be resolved soon.

Hello Feisal,

Thank you for your message.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com. You can also submit a support ticket and attach the log files to your ticket.

Also, could you please let us know what firewall and perimeter firewall you use? Recently a couple of our users reported that certain firewall manufacturer erroneously blacklisted our ID server and website IP addresses. We are now in the process of determining who the manufacturer is and your help would be much appreciated.

Looking forward to your reply.

Hello Gerald,

Thank you for your message.

I want to be able to log into either PC and manage the other. How can I do this?

In order to establish a connection, you need to download and install Host and Viewer. Then you can connect fr om Viewer to Host. Here's a related guide on setting up a remote connection: https://www.remoteutilities.com/support/docs/quick-start-guide/#Internet-ID_connection
Both Host and Viewer can be installed and run on the same machine simultaneously since they don't affect each other, so you can log into any of your PCs and establish a remote connection to another one.

The Viewer is installed on the computer you use to connect to remote machines. The Viewer is wh ere you keep your address book or start a remote session. Learn more about the Viewer here: https://www.remoteutilities.com/support/docs/viewer/

The Host is installed on the remote PC to which you connect. Please note, that you must have administrative privileges on the computer in order to install the Host. Learn more about the Host here: https://www.remoteutilities.com/support/docs/host/

Please let us know if you have more questions.

Hello John,

I'm glad to hear it worked for you!

Please do not hesitate to post another message if you have more questions.

Hello Rob,

Thank you for your message.

You can change the settings of a running remote Host from within the Viewer (i.e. remotely).
To do so, please follow these steps:
1. Right-click on the target connection in the Viewer and sel ect Remote Settings:

2. The Host configuration window will appear. Make all the desired changes to the Host settings and click OK. Please note, that if you are not logged on to the remote Host, an authorization prompt will appear.

Also, please refer to this guide on the remote settings feature: https://www.remoteutilities.com/support/docs/remote-settings/

Please note, that after you change the password, your current session will keep running. Changes will be applied when you reconnect to the remote Host.

You can also invoke the Host configuration window fr om the Windows Start Menu on the Host machine:


Please note, that if you have the settings protection feature enabled, the remote user needs to know the password to change the settings.

Hope that helps.