Pauline's community posts

Hello James,

Thank you for your message.

Could you please clarify if I'm right in assuming that when you turn the blank screen feature you're not able to see both left and right monitors? Or do you mean that all three monitors are shown compressed to one central monitor?
Could you please send us some screenshot or a short video where the issue could be seen? You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Mark,

I'm glad to hear we were able to help!

Thank you for your suggestion. I will forward it to our developers for review to see if it can be added to our roadmap.

Please let us know if you have more questions.

Hello Stéphane,

Thank you for the provided details.

I'm glad to hear you've figured out the issue. Unfortunately, we weren't able to reproduce it yet as it seems that the issue only occurs in some certain conditions. However, in the near future, we are planning to improve the server sign-in and synchronization processes anyway.

Please let us know if the issue reoccurs so we could proceed with the further troubleshooting.

Hello,

Thank you for your suggestion.

We will consider this for inclusion to our wishlist and roadmap.

Please do not hesitate to post another message if you have more questions.

Hello Stéphane,

Thank you for your message.

Could you please clarify if you have the auto-logon to the RU Server feature enabled?

Also, here's a relatable Community thread that might be helpful.

Looking forward to your reply.

Hello Mark,

Thank you for your message.

Could you please clarify if you have enabled at least one authorization method on the remote Host and set the password for this method? If no authorization method is enabled, you will not be able to connect to this Host as there are no technical, blank or default passwords for security reasons. Here's a relatable Documentation article that might be helpful: https://www.remoteutilities.com/support/docs/security/

Please let me know if there is any authorization method enabled and the password is set but the issue still persists.

Looking forward to your reply.

Hello Evgeniy,

Thank you for the clarification.

Unfortunately, we do not plan to add similar features in the nearest future. However, we will implement a slightly different feature that will allow managing tasks like yours.

Let me know if you have more questions.

Hello Johnny,

I'm glad to hear you have figured out the issue!

Please do not hesitate to post another message if you have more questions.

Hello Matt,

Thank you for your message.

We already have this feature in our wishlist and plan to implement it in our future updates, but unfortunately, I cannot provide you any specific ETA.

Let me know if you have other questions.

Hello Johnny,

Thank you for your message.

Unfortunately, we do not plan to change the location of the toolbar. However, we might implement a feature that will allow dragging/relocating the toolbar to another edge of the screen in our future updates.

There are currently few options available for the social media login: google account, twitter and facebook. Could you please let me know what's the email address that you cannot log into, so we could look into this? You can send the email address to support@remoteutilities.com if you don't want to share it here.

Looking forward to your reply.