Pauline's community posts
black screen on viewer when closing laptop lid
Pauline,
Support (Posts: 2863)
Jul 09, 2019 3:03:58 pm EDT
Hello David,
Thank you for your message.
Could you please clarify if you can still see/refresh remote screen previews on the thumbnails in the Viewer address book even if you close the remote computer lid?
If this is the case, please try enabling the Use legacy capture mode feature in the Settings for Host -General - Other tab:
Let me know if the problem persists.
Thank you for your message.
Could you please clarify if you can still see/refresh remote screen previews on the thumbnails in the Viewer address book even if you close the remote computer lid?
If this is the case, please try enabling the Use legacy capture mode feature in the Settings for Host -General - Other tab:
Let me know if the problem persists.
Adressbook on the Mobile App
Pauline,
Support (Posts: 2863)
Jul 08, 2019 2:18:19 pm EDT
Hello Jonathan,
Thank you for the clarification.
Could you please send us the mobile Viewer logs for examination? You can send them to support@remote-utilities.com
We will try to reproduce the issue and get back to you soon.
Thank you.
Thank you for the clarification.
Could you please send us the mobile Viewer logs for examination? You can send them to support@remote-utilities.com
We will try to reproduce the issue and get back to you soon.
Thank you.
Adressbook on the Mobile App
Pauline,
Support (Posts: 2863)
Jul 08, 2019 11:34:41 am EDT
Hello Jonathan,
Thank you for your message.
Am I right in assuming that the issue occurs when using mobile Viewer? If this is the case, could you please clarify what device do you use?
Looking forward to your reply.
Thank you for your message.
Am I right in assuming that the issue occurs when using mobile Viewer? If this is the case, could you please clarify what device do you use?
Looking forward to your reply.
Alt + Tab wrong order
Pauline,
Support (Posts: 2863)
Jul 08, 2019 11:17:07 am EDT
Hello Daniel,
Thank you for your message.
Could you please clarify if the issue occurs when cycling through windows on the remote PC or on the local PC? Also, it would be helpful if you could send us a short video. You can send it to support@remoteutilities.com.
Looking forward to your reply.
Thank you for your message.
Could you please clarify if the issue occurs when cycling through windows on the remote PC or on the local PC? Also, it would be helpful if you could send us a short video. You can send it to support@remoteutilities.com.
Looking forward to your reply.
resolution gets reset
Pauline,
Support (Posts: 2863)
Jul 08, 2019 10:39:56 am EDT
Hide the white box at top center
Renaming the Application
Pauline,
Support (Posts: 2863)
Jul 08, 2019 10:11:41 am EDT
Hello Em,
Thank you for your message.
Could you please elaborate a bit more on the reason why do you need to rename the application?
Looking forward to your reply.
Thank you for your message.
Could you please elaborate a bit more on the reason why do you need to rename the application?
Looking forward to your reply.
Can't see the network when adding user
Pauline,
Support (Posts: 2863)
Jul 05, 2019 4:30:18 pm EDT
Hello Luc,
Thank you for your message.
I forwarded this question to our developers to see if they can provide any input.
I'll get back to you soon with an answer.
Thank you for your message.
I forwarded this question to our developers to see if they can provide any input.
I'll get back to you soon with an answer.
Trial feedback
Pauline,
Support (Posts: 2863)
Jul 05, 2019 3:19:00 pm EDT
Hello Gabriel,
Thank you for your suggestion.
We already have a similar feature in our wish list and we plan to release it in our upcoming updates in the nearest future.
Please let me know if you have more questions.
Thank you for your suggestion.
We already have a similar feature in our wish list and we plan to release it in our upcoming updates in the nearest future.
Please let me know if you have more questions.
Trial feedback
Pauline,
Support (Posts: 2863)
Jul 05, 2019 10:37:09 am EDT
Hello Gabriel,
Thank you for your message.
However, I'll pass your feedback along to our team and check if the information could be added to the installation guide.
Let me know if you have more questions.
Thank you for your message.
It is mentioned in the Quick Start Guide that the Viewer has advanced built-in tools such as MSI Configurator and Remote Install. These tools are designed to help with administration and deployment across multiple target PCs.I didn't find the instructions on how to correctly deploy the host, even though I manage to do it customizing the msi installer,
However, I'll pass your feedback along to our team and check if the information could be added to the installation guide.
When you install the Viewer on a computer that belongs to the Active Directory network, the Viewer fetches the AD tree automatically and displays it in the Navigation pane on the left side of the main Viewer window. You can add additional domain controllers using the Add domain controller dialog. Here's a relatable section of our Documentation: https://www.remoteutilities.com/support/docs/active-directory-integration/I would expect I can connect to computers in Active Directory from the browser, instead it seems this is not possible, they need to be added as connections, this is very uncomfortable.
Some of these features are already available in other connection modes. For example, you can use the Inventory Manager mode to view and save detailed reports about hardware and software installed on remote PCs. There is also the Task Manager mode to view processes, windows, services and users on the remote computer.It would be great to have some extra options via right click on a computer:
Let me know if you have more questions.