Pauline's community posts

Restart host fails after Remote settings from Viewer

Pauline, Support (Posts: 2781)

May 20, 2019 9:47:33 am EDT

Hello Nijel,

Unfortunately, we couldn't reproduce the issue. Could you please clarify if there is any antivirus software installed on the Host PC?

Looking forward to your reply.

Restart host fails after Remote settings from Viewer

Pauline, Support (Posts: 2781)

May 20, 2019 9:16:43 am EDT

Hello Nijel,

Thank you for your message.

We will try to reproduce the issue and get back to you soon.

Please let us know if you have other questions.

Direct Copy/Paste File Transfer, not working

Pauline, Support (Posts: 2781)

May 17, 2019 4:04:07 pm EDT

Hello Dimitris,

Thank you for your message.

It's been some time since the proposal. Are there any plans to implement this?

This feature is already added to our wishlist, but, unfortunately, there is no specific ETA for now. However, it is among our nearest priorities.

Please let me know if you have more questions.

Constant Disconnecting

Pauline, Support (Posts: 2781)

May 17, 2019 10:43:27 am EDT

Hello Brian,

Thank you for your message.

Could you please clarify if the issue still persists? Recently we had a minor issue on our servers, but it's already fixed, so the servers are back up and running.

Looking forward to your reply.

Agent Upgrade changes Internet ID

Pauline, Support (Posts: 2781)

May 16, 2019 11:40:23 am EDT

Hello Dennis,

Thank you for your message.

We are currently working on Viewer for Mac. Host and Agent will be made available some time later after that. For more information please, refer to this forum thread.

Let us know if you have more questions.

Remote View Event Viewer

Pauline, Support (Posts: 2781)

May 16, 2019 9:59:25 am EDT

Hello Nijel,

Thank you for your message.

This would be great if event viewer could be added just like this without needing to log in & disturb the screen.

As we mentioned above, we plan to implement this feature in our future updates.

Let us know if you have more questions.

From my viewer how can I get host LAN IP address

Pauline, Support (Posts: 2781)

May 15, 2019 5:25:39 pm EDT

Hello Rob,

Thank you for your message.

Unfortunately, if the Internet-ID connection is used, the LAN IP address won't be shown, but we plan to implement such feature in the future.
Also, if there is a VPN connection between Viewer and Host you can connect directly using the VPN IP address of the remote Host.

Hope that helps.

From my viewer how can I get host LAN IP address

Pauline, Support (Posts: 2781)

May 15, 2019 4:53:12 pm EDT

Hello Rob,

Thank you for clarifying.

Please try switching to the Details view style on the View tab in the main Viewer window. There's an IP address field displayed where you can see the Host's IP address if the direct connection was established:

If you connected to the Host using an Internet-ID connection, the Internet-ID Server address will be shown, whether public server or self-hosted server is used.

We plan to implement a feature which shows an IP address of the Host even if the Internet-ID connection is used in the future.

Let us know if you have more questions.

From my viewer how can I get host LAN IP address

Pauline, Support (Posts: 2781)

May 15, 2019 1:53:47 pm EDT

Hello Rob,

Thank you for your message.

To determine the private (local) IP address of the Host computer hover your mouse pointer over the Host icon in the system tray. The tooltip will show your local IP address:

Here's a Documentation article on connecting over LAN that might be helpful: https://www.remoteutilities.com/support/docs/connecting-over-lan/

Hope that helps.

Simple update

Pauline, Support (Posts: 2781)

May 15, 2019 10:19:35 am EDT

Hello Rob,

Thank you for your suggestion.

Unfortunately, we do not plan to add this feature in the near future.

Please let us know if you have more questions.

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