This is a known issue and this is not an issue specifically with the simple update. For some reason, Windows Restart Manager (which may act as part of the msi installation procedure) fails to restart Remote Utilities Host service after the update.
We couldn't figure out exactly why this happens - there were few customers who reported this and we couldn't find a pattern, the issue happened quite randomly. We decided that we would rather completely re-write the update process to make sure the updater takes complete control over the process instead of delegating it to Microsoft's msiexec and the system. So we implemented this change in the current version (126.96.36.199).
This fix has one downside though - unfortunately, it will not work retrospectively. The new process will start to apply when updating Hosts version 188.8.131.52 (i.e. the now current version) and later.
As a workaround and an alternative to simple update, you can use the Remote Install tool. In this tool, the upgrade process uses a slightly different approach, so it should help override the problem with the restart manager.
Please try to customize hotkeys the Viewer uses. To change hotkeys: 1. Open the main Viewer window and navigate to the tab Tools -> Options. 2. In the Options window switch to the Hotkeys tab. 3. Specify a custom hotkey for Ctrl+Alt+Del.
Not to mention that this "feature" blocks the taskbar, so you're often prevented from fixing whatever problem you needed to fix remotely in the first place.
As I mentioned earlier, the notification is informational and shown only once. It doesn't prevent you from establishing a connection and can be closed by a remote user. That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.
You probably mean the first connection warning. This warning is shown only once and will go away if the remote user clicks on it. It doesn't affect your ability to connect right away, it's an informational message.
The first connection warning window won't appear if the first connection to the remote computer is established from a Viewer registered with a PRO license. A license comparison table is available on this page: https://www.remoteutilities.com/buy/licensing.php
I am sorry if this makes the program less useful for you.
whenever I have a new computer that gets added, it automatically prepends the computer name with the address book name.
When a Host is imported as a new connection, its computer name is used as the connection name by default. You can use prefixes to organize your address book. Here is how to add a prefix: 1. In the Auto-import window click Default connection properties:
2. Navigate to the General tab and enter the prefix that you want to use:
Please clarify if you are on a local network with Active Directory? If the Viewer is installed on a computer that belongs to an Active Directory network, the Viewer fetches the AD tree automatically. If this is the case, please try to disable showing the Active directory tree. Open the Viewer, click Tools ➝ Options, navigate to the Misc tab and enable the Hide default domain controller checkbox. Please note, that endpoints in your Active directory tree also count.
If your computer doesn't belong to Active Directory network, please try to reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. This will reset the Viewer settings/options. Your address books won't be affected by this action.