Pauline's community posts

Hello,

Ideally it wouldn't be displayed at all to support operators. Afterall, it is obvious to someone connecting remotely with Remote Utilities Viewer that Remote Utilities has been installed!

The First connection warning was implemented as a security measure in order to avoid rogue use of the software. Please note that the first connection warning window won't appear if the first connection to the remote computer is established from a Viewer registered with a PRO or SITE license.

However, if that isn't possible, having the ability to move the window around would work as an alternative!

Yes, we definitely plan to make it possible to move the window in order to make it less intrusive and more convenient for our users.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Could you please clarify if you mean the First connection warning window? If this is the case, please note that this warning is shown only once and is not displayed if the remote user clicks on it once. However, we do plan to revamp the First connection warning window, so it would be possible to move the window. Unfortunately, we cannot provide any specific ETA on this yet, but thank you for the feature suggestion!

Please let us know if you have other questions.

Hello,

Thank you for your message.

Unfortunately, we cannot provide any specific ETA on the extra mouse buttons support yet, however, the feature is already added to our roadmap and will be definitely implemented in one of our future updates. We will do our best to make it available as soon as possible. Sorry for keeping you waiting!

Please let me know if you have more questions.

Hello Chris,

Thank you for your message.

Please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the checkbox please make sure to restart Host in order for the changes to be applied.

Additionally, please make sure that the remote Host machine has the latest graphics card drivers installed.

Please let me know if the solutions above did not help and the issue persists.

Hello Eric,

I'm glad to hear it woks for you now!

Please feel free to post another message if you have other questions or need our assistance.

Hello Manny,

Thank you for your message.

Unfortunately, Remote Utilities does not provide such features - in order to connect to a remote Host or Agent you need to add their IP address or Internet-ID code to your address book first. You can easily remove the connection entry after disconnecting if you don't want to keep it in your address book - this can be done by right-clicking on the connection and selecting Delete from the drop-down menu or by simply selecting the connection and pressing Delete key on your keyboard. Sorry if this makes our program less useful for you.

Please let us know if you have other questions.

Hello,

Of course, it is possible to check if some certain ports are opened using telnet or netstat commands via the Command line prompt. The following guides might be also useful:
1. How to check opened TCP/IP Ports in Windows.
2. How to check if a port Is opened.

Also, do you think if installing the RU server on my host computer (the one to be remotely connected) will help in this case?

Yes, of course, if our default ports or even access to our servers were blocked for some reason (perhaps, on the company's perimeter firewall), then it's possible to use self-hosted RU Server instead - this way you are in control of your entire infrastructure and it's also possible to set up custom ports of choice when using RU Server. Here are the links that might provide some useful information on the RU Server:
1. RU Server overview.
2. How to set up relay server.

Hope that helps.

Hello,

I'm glad to hear this helped to resolve the issue and it works for you now!

Please feel free to post another message if you have more questions or need our assistance.

Hello Christopher,

Thank you for the clarification.

Do you mean that you don't have your current license file in *txt format and cannot use the Recover Lost Key form, correct? If this is the case, then could you please send us an email to support@remoteutilities.com from the email address that you've used when purchasing your current key or, if you currently don't have an access to this email, then simply mention it in your email. We will try to locate your license key in our database and assist you with recovering it.

Looking forward to your reply.

Hello Christopher,

Thank you for your message.

Please note that the license key for version 6.x.x.x is incompatible with version 7.x.x.x of Remote Utilities. According to our Upgrade Policy our customers who purchased the key within a year back from the new version release date (i.e. within the years 2020-2021) are eligible for a free license key upgrade. Customers who purchased their license more than a year ago (earlier than 2020) are eligible for paid upgrade only, although with a 50% discount.

There are three options:

1. Check if your version 6 key is eligible for a free upgrade to version 7 using this form. You can then proceed upgrading your license key and use it to register in your Viewer 7.0.2.0.

2. If you are only eligible for a paid upgrade (50% discount guaranteed to existing customers) and decide to purchase an upgrade key, use the same upgrade form linked above and proceed to the Checkout. Once you receive your purchase key, register your Viewer 7.x.x.x with it.

3. Finally, if you do not want to upgrade you can keep using version 6 and your existing license key forever. If you have already upgraded your Viewer to version 7.x.x.x you can uninstall it and reinstall Viewer 6.x.x.x by downloading it from this page.

Please let me know if you have any questions.