Pauline's community posts

Hello Ivan,

Thank you for reporting this.

We managed to reproduce the issue and will forward it to our developers to see what can be done to fix it.

I'll keep you updated.

Hello Martin,

Thank you for your message.

Are you using RU but with the RDP Protocol?

Yes, the RDP mode allows you to launch the native Microsoft Remote Desktop Connection client from within Remote Utilities and connect to a remote computer using the RDP protocol.

Is there a KB article or Help Topic that explains it.

Of course, here are relatable Documentation article that might be helpful:
https://www.remoteutilities.com/support/docs/rdp/
https://www.remoteutilities.com/support/docs/rdp-over-id/

Hope that helps.

Hello Trent,

Of course, feel free to post another message if the issue reoccurs or if you need further assistance.

Thank you.

Hello Erica,

Thank you for the clarification.

Could you please clarify what's the exact model of the remote ASUS tablet?

Also, could you please try connecting from the Viewer to a Host which is installed on a regular PC or a laptop and see if the issue occurs in this case too? This will help to isolate the issue before we proceed to troubleshoot.

Looking forward to your reply.

Hello,

Thank you for the clarification.

In this case, please wait for the updated version where the issue is fixed.

I am sorry for the inconvenience.

Hello,

This is to inform you that we managed to reproduce the issue. The fix will be implemented in the nearest update.
Meanwhile, here is a workaround that can help temporarily fix the problem:
1. In the main Viewer window please navigate to the Tools tab and select Options.
2. Navigate to the Remote screen section and select the Tabbed view checkbox as it's shown on the screenshot below.


Let us know if it worked. Thank you.

Hello Trent,

Thank you for your patience.

The issue might be caused by some third-party software. Could you please clarify if the issue occurs on only one machine or it can be reproduced on multiple machines?
In addition, please try deleting this registry key: HKEY_CURRENT_USER\Software\Usoris\Remote Utilities\Host and remove this folder as well: %appdata%\Remote Utilities Agent.

Let me know if the issue persists.

Hello Erica,

Thank you for the kind words!

Could you please clarify if the Host was restarted after enabling the feature? If it wasn't, please try restarting the Host.

Let me know if the issue persists.

Hello Erica,

Thank you for your message.

Could you please clarify if you tried enabling the Use legacy capture mode? To enable it, open the Host settings and navigate to the Other tab:

There is no correlation between the location of the cursor on the image, and where it actually gets clicked!

Yes, it might be related to the first issue. Please try enabling the legacy capture mode I mentioned above and see if the issue persists.

Looking forward to your reply.

Hello Brian,

Thank you for your patience.

I forwarded some questions about the feature to our 2nd tier and development and asked for their input.

I will get back to you soon with more information.