Pauline's community posts

Hello,

Sorry for the late reply.

I forwarded your question to our developers and asked for their input.

I'll get back to you with their reply soon.

Hello Aaron,

I am sorry for a somewhat misleading previous reply.

Unfortunately, the address book backup is not provided for the RU Server yet, but we plan to implement this feature in our future updates.

You can restore the Server address book from the Viewer's address book or its backup. The Viewer's address book backups are located in the C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files folder. Please note, note that the AppData folder may be hidden. You will need to enable "Show hidden files and folders" in your system first.
To restore the address book on the server's side, please set up a sync server role by following this guide. Then you can just drag the connections and folders to the new synced address book in the Viewer.

Please note, that the connection in the address book does not affect the Host being online or offline - it only depends on the Host being online/offline and if it's available to connect to. Also, please note that the address book synchronization does not affect the ability to connect to the Host. For more information on the connection statuses, please refer to this Documentation article.

Hope that helps.

Hello John,

Thank you for the clarification.

I checked with our developers on the issue. The multiple display handling also depends on the remote monitors' configuration. Could you please clarify if the remote monitors are rotated? Also, could you clarify the scheme of how the remote displays are located?

Also, try switching the CPU usage mode to Normal and setting the Color Format to 24 bits as it will reduce the CPU usage.

Looking forward to your reply.

Hello Aaron,

Thank you for your message.

Is there a backup of the address book I could restore?

Yes, to migrate your address book(s) and sync settings, please copy the contents of this folder:

C:\Program Files (x86)\Remote Utilities - Server\data

to the same location in the new installation. You can also copy the Logs and Stat folders if you need the logs.

Also, here's a relatable KB guide on migrating the RU server installation, it might be helpful as well: https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hope that helps.

Hello Evgeniy,

Thank you for your message.

Could you please clarify if you're using the Auto-import feature? This feature can replace the Send via email feature available to you within the MSI Configurator and save you a lot of time manually adding connections to your address book.
If you do use the auto-import feature, could you please clarify if I'm right in assuming that your feature request is having multiple Inbox folders for different address books? If you mean something else, please elaborate a bit more on the question.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify if you tried to choose Fullscreen view or the Fullscreen stretch view on the Toolbar in the Full Control and View window?


If you haven't tried yet, please do and let me know if this works for you.

Looking forward to your reply.

Hello Ricardo,

Thank you for your message.

something like syncing the Address Book using Dropbox or OneDrive is not going to work. We really do not want to have to install the RU server. Is there really no other way??.

We recommend using Dropbox or OneDrive option for the Address Book synchronization only if you're the only user. For a multi-user environment, it is recommended to use the sync server instead.
Unfortunately, there's no other way to synchronize the address book between multiple techs' Viewers. Here's a guide on setting up the address book sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Also, would the Address Book automatically update and add a new PC when is added to AD? or do we have to manually add it?.

Yes, if the Viewer PC belongs to the Active Directory network, new AD tree record are fetched automatically. However, you can add additional domain controllers using the Add domain controller dialog as well.

Hope that helps.

Hello Jake,

I'm glad to hear you have figured out the issue!

I will say that it is not intuitive which box one should try to paste into, the large upper one or the small lower one. Once a key is pasted, it is clear where to enter data. But for the first entry it could be labeled "enter code here."

I'm sorry to hear this, but it's clarified in this guide on registering Remote Utilities.

Please let us know if you have more questions.

Hello Jake,

Thank you for the provided video.

I'll forward the issue to our developers to see what can be done to fix it.

I'll get back to you with their reply soon.

Hello Jake,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please clarify if there's any other license key already added to your License Key Storage? If there's no other license key in the storage, could you please record a short video where the issue can be seen and send it to support@remoteutilities.com?

Looking forward to your reply.