Pauline's community posts

Can't connect to hosts after update to host version

Pauline, Support (Posts: 2693)

Apr 01, 2019 9:07:29 am EDT

Hello Gururek,

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you have more questions.

Can't connect to hosts after update to host version

Pauline, Support (Posts: 2693)

Mar 29, 2019 3:53:40 pm EDT

Hello Gururek,

Thank you.

Could you please try replacing the Server executable files and see if the problem persists? I sent you an email with the link for downloading the files.

Please let us know if the issue persists.

FR: Linux, Mac - Host

Pauline, Support (Posts: 2693)

Mar 29, 2019 10:17:43 am EDT

Hello Rob,

Thank you for your message.

We plan to release the Host for mobile devices in the future, but unfortunately, we cannot give you any ETA.

Do not hesitate to ask me if you have other questions.

Free License not adding

Pauline, Support (Posts: 2693)

Mar 28, 2019 2:51:44 pm EDT

Hello Marlin,

Thank you for your message.

Could you please clarify if you don't receive an email with a free license key? Or if you do receive the email and nothing happens when you try to register the key in the License Key Storage?

Looking forward to your reply.

Can't connect to hosts after update to host version

Pauline, Support (Posts: 2693)

Mar 28, 2019 10:32:18 am EDT

Hello Gururek,

Thank you for the clarification.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Looking forward to your reply.

Ctrl-Alt-Del

Pauline, Support (Posts: 2693)

Mar 27, 2019 5:38:47 pm EDT

Hello David,

Thank you for your message.

Before we proceed troubleshooting, please try following this guide: https://www.remoteutilities.com/support/kb/ctrl-alt-del-is-not-sent-to-the-remote-pc/

Please let us know if the issue persists.

RDP over ID opens command prompt with cmdkey

Pauline, Support (Posts: 2693)

Mar 27, 2019 5:14:52 pm EDT

Hello Dimitris,

I'm glad to hear you figured out the issue.

Please don't hesitate to post another message if you have more questions.

Host window zoom out

Pauline, Support (Posts: 2693)

Mar 27, 2019 4:55:42 pm EDT

Hello Rob,

Thank you for your message.

Is there a way, without changing the settings of the host to zoom in and zoom out? For example, if the host monitor is HUGE, I want to be able to zoom out so that I can see the full desktop without changing the host resolution properties

Sure, there is a way to adjust the Host monitor size. To do so, click the Menu on the toolbar and sel ect the Stretch view mode. The remote screen will be shrunk to fit your monitor.

How about rebooting into Safe Mode with Network Support?

You can enable this feature when connecting in the Power Control mode. To enable the feature please do the following:
1. On the General tab select Power Control and double-click on a connection or right-click on the connection icon and select Power Control fr om the menu.
2. The Power Control window will open. Select the Restart in Safe Mode with networking option:

Here's a related Documentation article: https://www.remoteutilities.com/support/docs/power-control/

Hope that helps.

Upgrade issue (Simple update)

Pauline, Support (Posts: 2693)

Mar 27, 2019 10:51:50 am EDT

Hello Ashley,

Thank you.

I'm afraid that the only solution here would be to completely uninstall the Host and then to install it from scratch.

I am sorry for any inconvenience.

Upgrade issue (Simple update)

Pauline, Support (Posts: 2693)

Mar 26, 2019 5:12:29 pm EDT

Hello Ashley,

Thank you for your message.

Am I right in assuming that the installation directory is empty as if the Host was uninstalled?
Do you still have the connection in the address book in the Viewer? If yes - please try installing the Host using the Remote Install tool: https://www.remoteutilities.com/support/docs/remote-install-tool/

Looking forward to your reply.

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