Pauline's community posts

Alt + Tab wrong order

Pauline, Support (Posts: 2774)

Jul 09, 2019 4:00:30 pm EDT

Hello Daniel,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. I forwarded this question to our developers to see if they can provide any input.

I'll get back to you soon with an answer.

black screen on viewer when closing laptop lid

Pauline, Support (Posts: 2774)

Jul 09, 2019 3:03:58 pm EDT

Hello David,

Thank you for your message.

Could you please clarify if you can still see/refresh remote screen previews on the thumbnails in the Viewer address book even if you close the remote computer lid?

If this is the case, please try enabling the Use legacy capture mode feature in the Settings for Host -General - Other tab:

Let me know if the problem persists.

Adressbook on the Mobile App

Pauline, Support (Posts: 2774)

Jul 08, 2019 2:18:19 pm EDT

Hello Jonathan,

Thank you for the clarification.

Could you please send us the mobile Viewer logs for examination? You can send them to [email protected]
We will try to reproduce the issue and get back to you soon.

Thank you.

Adressbook on the Mobile App

Pauline, Support (Posts: 2774)

Jul 08, 2019 11:34:41 am EDT

Hello Jonathan,

Thank you for your message.

Am I right in assuming that the issue occurs when using mobile Viewer? If this is the case, could you please clarify what device do you use?

Looking forward to your reply.

Alt + Tab wrong order

Pauline, Support (Posts: 2774)

Jul 08, 2019 11:17:07 am EDT

Hello Daniel,

Thank you for your message.

Could you please clarify if the issue occurs when cycling through windows on the remote PC or on the local PC? Also, it would be helpful if you could send us a short video. You can send it to [email protected].

Looking forward to your reply.

resolution gets reset

Pauline, Support (Posts: 2774)

Jul 08, 2019 10:39:56 am EDT

Hello Michael,

Thank you for the screenshot.

Please try enabling the Override DPI scaling checkbox in Viewer shortcut properties, as shown on the screenshot below:

Let me know if the issue persists.

Hide the white box at top center

Pauline, Support (Posts: 2774)

Jul 08, 2019 10:19:27 am EDT

Hello Em,

Thank you for your message.

I replied to your post here.

Let me know if you have more questions.

Renaming the Application

Pauline, Support (Posts: 2774)

Jul 08, 2019 10:11:41 am EDT

Hello Em,

Thank you for your message.

Could you please elaborate a bit more on the reason why do you need to rename the application?

Looking forward to your reply.

Can't see the network when adding user

Pauline, Support (Posts: 2774)

Jul 05, 2019 4:30:18 pm EDT

Hello Luc,

Thank you for your message.

I forwarded this question to our developers to see if they can provide any input.

I'll get back to you soon with an answer.

Trial feedback

Pauline, Support (Posts: 2774)

Jul 05, 2019 3:19:00 pm EDT

Hello Gabriel,

Thank you for your suggestion.

We already have a similar feature in our wish list and we plan to release it in our upcoming updates in the nearest future.

Please let me know if you have more questions.

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