Pauline's community posts
No view on rotated screen
Pauline,
Support (Posts: 2863)
Aug 05, 2019 1:37:58 pm EDT
Hello Jared,
Thank you for your suggestion.
I'm glad to hear that you have figured out the issue. I'll forward your suggestion to our team and we will see if it's possible to implement such an option.
Please let me know if you have more questions.
Thank you for your suggestion.
I'm glad to hear that you have figured out the issue. I'll forward your suggestion to our team and we will see if it's possible to implement such an option.
Please let me know if you have more questions.
Host computer is rotated on Viewer screen
Pauline,
Support (Posts: 2863)
Aug 05, 2019 12:35:23 pm EDT
Hello Erica,
Thank you for your patience.
I checked with our developers on the issue. Unfortunately, there's no other workaround for the issue right now, except for the using the legacy capture mode. However, the fix will be implemented in one of our future updates, perhaps in version 7.
Please let me know if you have more questions.
Thank you for your patience.
I checked with our developers on the issue. Unfortunately, there's no other workaround for the issue right now, except for the using the legacy capture mode. However, the fix will be implemented in one of our future updates, perhaps in version 7.
Please let me know if you have more questions.
remote control isn't working for me!!
Pauline,
Support (Posts: 2863)
Aug 02, 2019 3:36:11 pm EDT
Hello,
Thank you for your message.
Could you please clarify if you want to connect from your laptop at home to your PC at the office using the Direct connection?
In order to connect to the remote Host machine using the Direct connection, the Viewer and Host must be on the same LAN or VPN. Here's a relatable article on establishing a connection over LAN: https://www.remoteutilities.com/support/docs/connecting-over-lan/
You can also establish a direct connection over the Internet, but in order to directly access a Host which is located behind a router over the Internet, you must create a port forwarding rule in the router settings on the Host side.
However, you can connect to the remote Host located behind a router easier, by using an Internet-ID connection. Here's a guide on establishing the Internet-ID connection: https://www.remoteutilities.com/support/docs/connecting-over-the-internet/
Let me know if you have more questions.
Thank you for your message.
Could you please clarify if you want to connect from your laptop at home to your PC at the office using the Direct connection?
In order to connect to the remote Host machine using the Direct connection, the Viewer and Host must be on the same LAN or VPN. Here's a relatable article on establishing a connection over LAN: https://www.remoteutilities.com/support/docs/connecting-over-lan/
You can also establish a direct connection over the Internet, but in order to directly access a Host which is located behind a router over the Internet, you must create a port forwarding rule in the router settings on the Host side.
However, you can connect to the remote Host located behind a router easier, by using an Internet-ID connection. Here's a guide on establishing the Internet-ID connection: https://www.remoteutilities.com/support/docs/connecting-over-the-internet/
Let me know if you have more questions.
Host computer is rotated on Viewer screen
Pauline,
Support (Posts: 2863)
Aug 01, 2019 4:39:13 pm EDT
Hello Erica,
Thank you.
I got the screenshot, I'll forward the issue to our developers and ask for their input.
In the meantime, please double check that the ASUS Transformer Tablet has the latest video card drivers installed.
I'll keep you updated on the issue.
Thank you.
I got the screenshot, I'll forward the issue to our developers and ask for their input.
In the meantime, please double check that the ASUS Transformer Tablet has the latest video card drivers installed.
I'll keep you updated on the issue.
Host computer is rotated on Viewer screen
Pauline,
Support (Posts: 2863)
Aug 01, 2019 2:45:49 pm EDT
Hello Erica,
Thank you for the details.
Could you please also send us a screenshot of the rotated Host? I'd like to forward the screenshot and the rest of the information regarding the issue to our developers to see if there's anything can be done to fix it. You can send it to support@remoteutilities.com.
Looking forward to your reply.
Thank you for the details.
Could you please also send us a screenshot of the rotated Host? I'd like to forward the screenshot and the rest of the information regarding the issue to our developers to see if there's anything can be done to fix it. You can send it to support@remoteutilities.com.
Looking forward to your reply.
Lost my Internet IDs
Pauline,
Support (Posts: 2863)
Jul 31, 2019 4:43:33 pm EDT
Hello,
Yes, the AppData folder might be hidden in your system by default. You need to enable Show hidden files and folders in your system first.
Here's a related article from Microsoft on how to do it: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Hope that helps.
Yes, the AppData folder might be hidden in your system by default. You need to enable Show hidden files and folders in your system first.
Here's a related article from Microsoft on how to do it: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Hope that helps.
Lost my Internet IDs
Pauline,
Support (Posts: 2863)
Jul 31, 2019 4:07:53 pm EDT
Hello,
Thank you for your message.
Automatic daily backups of address books are already enabled by default. The default location for your backups is: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\ (if you use Windows 7 or higher).
Here is a guide on how to restore your General address book from a backup: https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
The same process can be used to restore any other address book for which you have a backup XML file.
Hope that helps.
Thank you for your message.
Automatic daily backups of address books are already enabled by default. The default location for your backups is: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\ (if you use Windows 7 or higher).
Here is a guide on how to restore your General address book from a backup: https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
The same process can be used to restore any other address book for which you have a backup XML file.
Hope that helps.
host email with attachment
Pauline,
Support (Posts: 2863)
Jul 30, 2019 3:09:23 pm EDT
Hello Ginger,
Thank you for your message.
Could you please clarify if the window is visible on the remote Host machine? Please try enabling the Capture alpha-blending windows feature. Here is a related KB article: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/ Hope that helps.
Also, you can try using the File transfer mode. For more information on the File transfer connection mode please refer to this article: https://www.remoteutilities.com/support/docs/file-transfer/
Hope that helps.
Thank you for your message.
Could you please clarify if the window is visible on the remote Host machine? Please try enabling the Capture alpha-blending windows feature. Here is a related KB article: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/ Hope that helps.
Also, you can try using the File transfer mode. For more information on the File transfer connection mode please refer to this article: https://www.remoteutilities.com/support/docs/file-transfer/
Hope that helps.
Re-connecting causes Windows App to Crash
Pauline,
Support (Posts: 2863)
Jul 29, 2019 9:11:38 am EDT
Hello Martin,
Thank you for your kind words!
I passed your report to our developers. We'll certainly take note of this and see what can be done to fix the issue.
Let me know if you have more questions.
Thank you for your kind words!
I passed your report to our developers. We'll certainly take note of this and see what can be done to fix the issue.
Let me know if you have more questions.
Multiple Locations Multiple Monitors
Pauline,
Support (Posts: 2863)
Jul 26, 2019 12:06:18 pm EDT
Hello Martin,
Thank you for the clarification.
Yes, it is possible to connect to the same Host machine from multiple Viewers simultaneously.
Let me know if you have more questions.
Thank you for the clarification.
Yes, it is possible to connect to the same Host machine from multiple Viewers simultaneously.
Let me know if you have more questions.