Pauline's community posts

Hello Victor,

Thank you for your message.

Please note that we've replied to your email where you've provided the log files in order to avoid duplication.

Looking forward to your reply.

Hello Andy,

Thank you for your message.

We're glad to hear that you've figured out the issue and it works for you now! However, in case if you might encounter similar issues in the future, here's some additional information that might be useful:
The error entries EIdSocketError". Message: "Socket Error # 11001 Host not found. generally mean that the remote Host machine is unavailable for some reason. Here's a related troubleshooting guide. In addition, here's one more troubleshooting guide that lists the most common factors causing connectivity issues when using Internet-ID connection.

I can provide the old settings folder for analysis if you guy are interested

Of course, this might be very helpful! Please feel free to send us the old configuration file to support@remoteutilities.com, so I can forward it to our developers for examination.

Please let us know if you have more questions.

Hello Dave,

Thank you for the clarification.

Yes, it's possible to set up any role for RU Server as a single role, so you can definitely set up the Address book sync only and still connect to your remote Hosts via our public servers. i.e. setting up the relay server role is not required for the sync role to work. Here's a related guide on setting up the address book sync role for the RU Server.

Hope that helps.

Hello Dave,

Thank you for your message.

Do you mean that you want to connect to your remote Host via Direct connection without adding them to your address book in case if they are stored on our servers? If this is the case, unfortunately, we do not store the remote connections credentials on our servers, i.e. each remote Host that you want to connect to needs to be added to your address book as a connection entry as described here. Sorry if this makes our software less useful for you.

Hope that helps.

Hello Karen,

Thank you for the clarification.

Unfortunately, we no longer sell/distribute version 6.10 license after version 7 release. Sorry for that.
However, please note that it's still possible to connect from Viewer version 7 to both Host/Agent version 6 and 7 and vice versa as we understand that not every user might be able to update their installation right away, so we try to maintain as much backwards compatibility as possible.

In addition, please note that you can also update Host on the Windows XP machine remotely via the Self-Update feature - this will update your remote Host to the latest version (you only need to log on to the remote Host) and then restart it automatically, so you'd be able to connect right away and transfer the files without downgrading your Viewer.

Hope that helps.

Hello David,

Thank you for your feedback, we really appreciate it!

Please feel free to post another message if you have more questions or need our assistance. We're happy to help.

Hello David,

Thank you for your message.

Unfortunately, we do not plan to add a web browser support for Remote Utilities in the nearest future. Remote Utilities is a standalone software and in cases when the installation in not possible, you can easily run our no-install portable modules instead, such as Agent and Portable Viewer. The no-install modules can be stored on a usb-drive or other portable storage device and can be downloaded from our website here.
However, it's still possible that in the future we might add the web browser support as well. Unfortunately, there's no specific ETA on this yet. Sorry if this makes our software less useful for you.

Hope that helps.

Hello,

Thank you for your patience.

I've checked on this request with our developers and even though unfortunately we do not have the freeBSD support planned in the nearest plans, we will do our best to add it in the future. An approximate timeline for the freeBSD support might be after the final stable releases of Viewer and Host for Mac/Linux are available, but unfortunately we cannot provide any specific ETA on this yet.

Please let us know if you have other questions.

Hello Sven,

Thank you for your message.

Yes, you are absolutely correct - unfortunately, the free license keys are not upgradable. Therefore, you simply need to generate a new license key using this form.

Please let us know if you have more questions.

Hello,

Thank you for your message.

I'll forward your suggestion to our development department and will ask them if it's be possible to add support for the freeBSD OS in our future updates.

I'll get back to you with an update on this shortly.