Hello Max,
I'm glad to hear we were able to help!
Why can't the Viewer monitor the status of the upgrade and so it knows when an upgrade is successful and therefore can immediately know the version, or the host does a callback with the version info? I complained about this in the past and thought there was a plan to improve on that in the future...
Of course, there are definitely some improvements planned for the update process, namely, the process of the Host version's number fetching after the update and the upgrade status as well. We have already partially implemented some of them back in April, however, we still have this improvement in our roadmap and will do our best to implement it as soon as possible. Sorry for the inconvenience.
Could you please also confirm if the Hosts were successfully updated but the Viewer was showing the wrong version?
But the biggest issue I'm having is not being able to mouse click anything and then when I reconnect, only getting a black screen.
Could you please let me know if you have the
Use legacy capture mode feature enabled in the
Settings for Host -> Other tab? If not, could you please try enabling it and see if it helps to resolve the black screen issue?
In addition, please also double-check if you have the
Monitor driver installed on the Host's side. If it's installed, please try uninstalling the driver as it's only needed for the blank screen feature. You can check if the Monitor driver is installed in the
Settings for Host -> Driver tab.
Here's also a related KB article that might be helpful.
It's regularly MUCH, MUCH higher with RUT than any other remote access program.
Please try referring to
this KB article regarding the troubleshooting of the slow remote connection speed. If you have already tried the solutions listed there but none of them helped to resolve the issue, then you might send us the Host log files for the examination. The Host logs can be found in the
C:\Program Files (x86)\Remote Utilities - Host\Logs\ folder. In addition, you might send us the
Viewer log file as well, it might help to diagnose if there are any connection problems on the Viewer side.
Please send the log files to support@remoteutilities.com and do not post them on the forum.
Looking forward to your reply.