Could you please clarify if I’m right in assuming that you’re trying to establish a connection using the Internet-ID connection method? If this is the case, please try referring to this KB article before we proceed to further troubleshooting and see if any of the solutions that are listed helps to resolve the issue.
Unfortunately, we haven't received any emails from you. Could you please resend it to email@example.com once again?
Meanwhile, please try removing the config_4.xml file from the Remote Utilities Files folder as described in previous messages and then registering the Viewer with a new license key. You can issue a new free license key using this Free License Key Generator. Please note, that you need to use an email address you haven't use before.
I checked with my coworkers on the issue once again - unfortunately, we do not have any suggestions on what exactly might be causing this issue. Please try referring to the Dell support service as they might be able to shed some light on the issue. Thank you for understanding.
I'm sorry if this makes the program less useful for you.
I apologize for a somewhat primitive interface in the mobile Viewer. Currently, the improved mobile Viewer version is in development. We are going to significantly improve it, namely, implement a full-fledged address book that can be synced with the desktop Viewer. In addition, we are currently waiting until the manufacturer of the development environment we use to release the 64-bit compiler (it's promised to be released very soon), as we need to build the Android client using a 64-bit compiler so we could resolve some Android version issues. Once the manufacturer releases it, we will immediately update the Android client.