I can't just point the software to old version and create them, nor can I make some kind of install template that would let me easily generate new versions each release...
A feature that will let our users save the MSI configurator settings is already added to our wish list. We will implement it in our future updates.
In addition, when trying to update hosts the simple update feature simply does not work at all.
This is a known issue and this is not an issue specifically with the simple update. For some reason, Windows Restart Manager (which may act as part of the msi installation procedure) fails to restart Remote Utilities Host service after the update.
We decided to completely re-write the update process to make sure the updater takes complete control over the process instead of delegating it to Microsoft's msiexec and the system. So we implemented this change in the current version (184.108.40.206).
This fix has one downside though - unfortunately, it will not work retrospectively. The new process will start to apply when updating Hosts version 220.127.116.11 (i.e. the current version) and later.
When using the remote install option and pointing the file to an update MSI, installs to remote (i.e. non LAN) locations always fail saying "unable to complete action" with no other explanation.
Could you please send us the description and screenshots of the update process (i.e. which checkboxes you choose, what connection mode and authorization method are used) using the Remote Install tool to email@example.com.
Please try enabling the Legacy keyboard input mode. To enable it please follow these steps: 1. In the main Viewer window right-click on the remote Host and choose Properties. 2. Navigate to the tab Remote Screen -> Mode. 3. Enable the checkbox Use legacy keyboard input mode:
Could you please clarify if you install the Host using the vanilla Host installer ( host6.x.msi ) or your custom Host installer?
Also, could you please send us the installation log. The installation log can be found in this location: C:\ProgramData\Remote Utilities\install.log You can send the log file to firstname.lastname@example.org.