Pauline's community posts

Hi Kerry,

Thank you for your message.

Could you please double-check if you’re running Agent on a machine that already had Agent previously? Just in case, you can double-check if your computer has the following folder

C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\

and the following registry key

Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities

?

Looking forward to your reply.

Hello,

Thank you for your message.

Unfortunately, since Agent module is meant for spontaneous attended remote sessions, you would need a remote user restart Agent after the remote machine is restarted. However, you can simply use Host instead since it runs in a background as a service and starts up automatically upon the system start.

Let us know if you have more questions.

Hi Mike,

Thank you for the follow up.

I’ll forward the results of the tests to our developers to see if there’s anything else we can do to help you fix the issue.

I’ll keep you posted.

Hi Mike,

Thank you for your message.

Would it be possible for you to test the issue out after deleting the PhraseExpress software on your Host machine? Alternatively, you can also try using Agent in the same machine and see if the issue occurs as well.

Looking forward to your reply.

Hi Brad,

Thank you for the screenshot.

Just to make sure, you mean the Full Control and View window Toolbar, correct? If this is the case, please make sure that the pin option is disabled for the toolbar - this way toolbar should automatically hide when you’re mouse cursor is not near it.

If you mean something else, please let us know.

Hi John,

Thank you for your patience.

Just heard back from our development team - the <optAddressBook> element is a set of strings separated by ‘;’, and each string is XML encoded in base64.

Let us know if you have any additional questions.

Thank you!

Hello Mike,

Thank you for your patience.

Could you please double-check if there might be some software running on the remote Host machine that has access to the keyboard input (i.e. that can change the keyboard layout)? I’ve just checked with our developers and, it seems, a third party software might be causing the issue.

Looking forward to your reply.

Hi John,

Thank you for your patience.

I’ve just checked on this request with our developers and, unfortunately, for now we do not have any plans to introduce a Host offline notification. Sorry for any inconvenience this may cause.

Let us know if you have more questions.

Hi Brad,

Thank you for your message.

Would you be able to elaborate a bit more on what menu bar do you mean? You can also attach screenshots right here if that’s more convenient.

Looking forward to your reply.

Hi Emiliano,

Thank you for your message.

I’ve already forwarded this issue to our development department for a review. We will do our best to fix the issue as soon as possible. Apologies for the inconvenience.

I’ll keep you updated on this issue.