You probably mean the first connection warning. This warning is shown only once and will go away if the remote user clicks on it. It doesn't affect your ability to connect right away, it's an informational message.
The first connection warning window won't appear if the first connection to the remote computer is established from a Viewer registered with a PRO license. A license comparison table is available on this page: https://www.remoteutilities.com/buy/licensing.php
I am sorry if this makes the program less useful for you.
whenever I have a new computer that gets added, it automatically prepends the computer name with the address book name.
When a Host is imported as a new connection, its computer name is used as the connection name by default. You can use prefixes to organize your address book. Here is how to add a prefix: 1. In the Auto-import window click Default connection properties:
2. Navigate to the General tab and enter the prefix that you want to use:
Please clarify if you are on a local network with Active Directory? If the Viewer is installed on a computer that belongs to an Active Directory network, the Viewer fetches the AD tree automatically. If this is the case, please try to disable showing the Active directory tree. Open the Viewer, click Tools ➝ Options, navigate to the Misc tab and enable the Hide default domain controller checkbox. Please note, that endpoints in your Active directory tree also count.
If your computer doesn't belong to Active Directory network, please try to reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. This will reset the Viewer settings/options. Your address books won't be affected by this action.
Unfortunately, there is no option to stop the Host on timeout, but we have a similar feature to log off the connection on timeout in our wish list. We plan to release it in our upcoming updates in the nearest future.
Although there are two other similar options - to lock remote workstation or log off the connection upon terminating a remote session. In the main Viewer window right-click connection properties, navigate to the tab Additional properties and enable the Lock workstation on disconnect option or the Log off connection on disconnect option.
Unfortunately, there is no way to move connections from folder to folder on the Server's side. However, you can use drag and drop to move a connection between folders in the Viewer. Please note, that you have to sign in on the Server and enable the address book sync feature first.
Please do the following: 1. Locate the folder C:\Program Files (x86)\Remote Utilities - Server and zip the entire folder. 2. Locate the folder C:\Users\Username\AppData\Roaming\Remote Utilities Files. Zip the entire folder. 3. Run Windows Registry Editor (regedit.exe), locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId, right click on the key and sel ect Export. Save the .reg file. 4. In the Windows Registry Editor navigate to the key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host. Right click on the key and select Export. Save the .reg file. 5. Please send 2 zipped folders and 2 registry keys fr om the steps above to email@example.com. We will examine the files to figure out the issue. 6. Then please change your credentials for security reasons.
Could you please send us the Host and the Viewer logs for examination? Here is how to locate the Host logs and the Viewer logs. You can send them to firstname.lastname@example.org
Also, please try disabling the Pin Code feature on the Server's side. To disable the Pin Code feature please follow these steps: 1. Open the Server Configuration window and navigate to the tab Communication 2. Deselect the PIN Code checkbox: