Pauline's community posts

Hello Sebastian,

Thank you for your message.

Slow connection might be caused by multiple factors, for example, version mismatch or even antivirus software activity. Before we proceed to further troubleshooting, please see if any of the solutions listed in this guide help to resolve the issue.
In addition, please make sure to add Remote Utilities (both Host and Viewer) to the exceptions list of any antivirus/firewall software you might have installed - you can follow this guide to do so.

Let us know if this works for you.

Hello Keith,

Thank you for your message.

We've previously had a similar issue that was already fixed in one of the recent updates. Would you be able to provide us some screenshots that demonstrate the issue (preferably, without the AquaSnap software in use)? You can send the screenshots to [email protected] for privacy (obviously, please feel free to blank out any sensitive information).

Looking forward to your reply.

Hello Keith,

I’m glad to hear we were able to help!

Please note that you also should be able to install/uninstall printer driver from the Host Settings -> Driver tab or using the Remote Settings feature.

Let us know if you have more questions.

Hello Keith,

I'm glad to hear you've figured out the issue and it works for you now!

Yes, unfortunately, sometimes using Gmail doesn't work, so it might help using another email provider. In fact, a few of our users have reported that they've been successfully using MailJet just like Mike mentioned earlier.

Let us know if you have more questions.

Hello Kenny,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).

Hope that helps.

Hello,

Thank you for the clarification.

I'll forward the issue to our developers - we will try to reproduce it in our environment to see if we're able to implement a fix for this issue in our future updates.

I'll keep you updated on the issue.

Hello,

Thank you for your message.

Could you please clarify if you're using Host for Windows or Agent for Linux? Does the issue occur in a specific application only or does it occur across different applications in the same manner?

Looking forward to your reply.

Hello Brandy,

Of course, you can update your Host remotely via Simple Update following this guide or using our Remote Install Tool.

Hope that helps.

Hello Murat,

Thank you for your message.

Unfortunately, this is not possible - Host must have at least one authentication method enabled and set up. You can choose and set up any of them that works for you - e.g. Single Password, RU Security, Windows Security, etc. Please see this page for more information on authentication methods available.

Hope that helps.

Hello Keith,

Thank you for your message.

Could you please try entering your full email address into the "Username", "From email" and "Destination email" fields (for example, [email protected] or [email protected])? You can refer to this guide for more detailed instructions on setting up an SMTP server.

Hope that helps.