Pauline's community posts

[Resolved] remote computer popup thumbnail view

Pauline, Support (Posts: 2779)

Aug 11, 2023 4:38:08 pm EDT

Hello John,

Thank you for your message.

Do you mean the Advanced Hint Window? If so, unfortunately, it's not yet possible to adjust the size of the preview window. However, I'll forward your request to our developers for a review to see if we're able to add this feature in the future updates. Sorry for the inconvenience.

Let us know if you have other questions.

[Resolved] Windows 10 - Downloads success, File corrupt

Pauline, Support (Posts: 2779)

Aug 11, 2023 4:35:17 pm EDT

Hello Colin,

Thank you for your message.

Yes, this issue might be caused by Windows Security activity. Please try fully uninstalling Remote Utilities as described here. Then reinstall software and make sure to add the installation folders to the exception list as described here before launching it for the first time.

Hope that helps.

Added connections vanishing

Pauline, Support (Posts: 2779)

Aug 09, 2023 3:59:40 pm EDT

Hello Brian,

Thank you for your message.

Could you please clarify if your using a local address book or if it's a synced address book you're using via your custom RU Server and the address book sync feature?

Looking forward to your reply.

Search function with Active Directory

Pauline, Support (Posts: 2779)

Aug 03, 2023 12:58:08 pm EDT

Hello Charles,

Thank you for the clarification.

I’ll forward the issue to our development department for a review to see if we can implement a fix for it in our future updates or if it might be expected behavior.

I’ll keep you updated on the issue.

Search function with Active Directory

Pauline, Support (Posts: 2779)

Aug 02, 2023 6:04:33 pm EDT

Hello Charles,

Thank you for your message.

Could you please clarify if you’re using our AD integration with the RU Server as described here or if you’re searching in the AD tree in your left pane directly?

Looking forward to your reply.

[Resolved] Cannot see whole display when on height

Pauline, Support (Posts: 2779)

Aug 02, 2023 12:15:00 pm EDT

Hello,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature, make sure to restart your Host in order for the changes to be applied.

Hope that helps.

[Resolved] Romanian localization

Pauline, Support (Posts: 2779)

Jul 28, 2023 5:25:41 pm EDT

Hello Cătălin,

Unfortunately, we do not provide our files for localization to private parties since we always work on localization to other languages with our partners. However, I’ll forward your request to our developers and we will add localization for Romanian language in our future updates. Sorry for the inconvenience.

Let us know if you have other questions.

[Resolved] Romanian localization

Pauline, Support (Posts: 2779)

Jul 28, 2023 2:20:51 pm EDT

Hello Cătălin,

Thank you for your message.

You can switch your Viewer's language to your preferred language by following this guide. If you can't find Romanian or your other preferred language in the list of available languages, just let us know and we will add it to our wish list for future updates.

Hope that helps.

[Resolved] how to disable update on multiple PCs

Pauline, Support (Posts: 2779)

Jul 28, 2023 2:17:22 pm EDT

Hello Maude,

Thank you for your message.

Do you mean that you want to disable the update removed in the Viewer settings? If this is the case, you can do so in the Viewer Options -> Update tab. If you want to distribute this setting to your other Viewers, you can do so by copying the Viewer configuration file config_4.xml located in the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ - replace the original file for other Viewer with the one that you've copied from already configured Viewer and that should update their settings as well.

Hope that helps.

Connection problems (started yesterday)

Pauline, Support (Posts: 2779)

Jul 25, 2023 11:14:02 am EDT

Hello Bo,

Thank you for your message.

Could you please verify that our website remoteutilities.com as well as DNS name id.remoteutilities.com are reachable from the remote Host location? In addition, please make sure that at least one of the outbound TCP ports 5655 and/or 443 is opened and not used by any other software. For more information on ports please see this page.
In addition, please see if any of the solutions suggested in this guide might help to resolve the issue as well.

Hope that helps.
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