Pauline's community posts

Hello Manuel,

Thank you for the provided log files.

I will forward the logs along with the issue description to our developers to see if they can provide any feedback on this issue.

I’ll get back to you with an update on this shortly.

Hello Manuel,

Thank you for your message.

Could you please verify if the issue occurred before you switched to the new router?
In addition, please send us the most recent Host log file for examination. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Stephen,

Thank you for the clarification.

This “Sign in” button is meant to sign in to the RU Server, so you would only need to use it if you have the RU Server authentication set up on your remote Host.
Please try right-clicking the target Host in the address book and selecting Log on or selecting the Full Control connection mode in the toolbar and double-clicking your Host s described here.

Let us know if this helps.

Hello Jaime,

Thank you for your message.

Unfortunately, we don’t distribute version 6.10.9.0. However, version 6.10.10.0 is readily available for download on this page.

Hope that helps.

Hello Stephen,

Thank you for your message.

Could you please verify if you’re signing in to the remote Host by right-clicking the Host in the address book and selecting Log on item from the dropdown menu or if you’re selecting the Sign in button in Viewer's upper right corner?

Looking forward to your reply.

Hello Allan,

Thank you for your feedback.

I will forward the provided information to our developers for a review, so that we can improve our subsequent releases for Mac/Linux.

Let us know if you have questions.

Hello Benny,

Thank you for the confirmation.

I will submit the issue to our developers to see if we’re able to reproduce it in our environment and implement a fix for it.

I’ll keep you updated.

Hello René,

Thank you for your message.

Could you please try switching your Linux system from Wayland display server catalogue to x11 (Xorg) and see if this might help to resolve the issue?

Let us know if this helps.

Hello,

Thank you for your message.

I will forward the issue to our developers for a review to see if they’re able to provide any input on this.

I’ll keep you updated:

Hello Jure,

Thank you for your message.

I will forward the issue to our developers for a review to see if they can provide any feedback on this.

I’ll get back to you with an update on it shortly.