Pauline's community posts

Hello James,

Thank you for your message.

Unfortunately, we cannot provide any specific ETA for the file transfer mode availability for Mac/Linux, but it should be available in the final release of the stable version. We hope to make it available as soon as possible.

Let us know if you have any questions.

Hi Josh,

Thank you for the clarification.

In that case, would you be able to send us the configuration file with the 2FA enabled on it? Or, if you haven’t saved the config file, you can also try sending us the installation file. You can send it to support@remoteutilities.com or open a ticket and submit the files there.


Looking forward to your reply.

Hi Josh,

It’s the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. Please note that you are not required to delete this registry key during the update process. You’ve mentioned here that you’ve deleted the key on the Host machines where the issue occurs:

I saw the article about deleting the Parameter reg key (which I have done on these remote machines) but still no change and still the same message?!

So this is why I wanted to check if you had deleted the reg key before the update by any chance and if the Hosts in question all have their default settings as of now? It seems like you might’ve accidentally reset your Hosts settings prior to the update.

Looking forward to your reply.

Hello Josh,

Thank you for your message.

Have you deleted the Host registry key before updating your Hosts by any chance? Please note that deleting the registry key resets Host settings to default ones, so if you remove the registry key, you’re able to configure your Host settings from scratch.
Could you double-check if any of the Hosts in question has their Single password and the 2FA feature enabled in its settings?

Looking forward to your reply.

Hi Brad,

Thank you for the clarification.

Does this happen only with one specific One-Click installer or with each one you generate? Yes, please feel free to send us the installation file to support@remoteutilities.com or you can also open a new ticket and submit the file there.

Looking forward to your reply.

Hello,

Thank you for your message:

It looks like the Host service might’ve been mistakenly deleted by Windows Security or some other antivirus software you might be using. Please try reinstalling Host once again to see if the Host service is back, but please make sure to add the Host installation folder to exceptions first as described here.

Let us know if this helps.

Hello Brad,

Thank you for your message.

Have you tried enabling the very last checkbox When updating existing Hosts, overwrite their Internet-ID…? It might be not generating if there are any traces of a previous Host installation, so enabling this option might help with resolving the issue.

Let us know if this helps.

Hello Michael,

Thank you for your message.

It seems the libxcb-icccm package is missing from your system’s repositories. Here are a few steps to try:  

1. Update Your System:
Try running the following commands to update your package list:  

sudo apt update
sudo apt upgrade

2. Install an Alternative Package:
Try installing libxcb-icccm4 or libxcb-icccm4-dev instead:

sudo apt install libxcb-icccm4 libxcb-icccm4-dev

3. Manual Installation:
If the package is still unavailable, you can try downloading it from Debian Packages and install it manually:  

sudo dpkg -i <package_name>.deb

After completing these steps, try running r-agent again. If the issue persists, please let us know your exact OS version and any error details.  

Looking forward to your reply.

Hello,

Thank you for your patience.

Our developers have reviewed the request and confirmed that we plan to implement Azure ID in future updates. Unfortunately, we cannot provide a specific ETA for this feature at the moment. However, based on our developers’ input, it is unlikely to be introduced this year and may be expected next year.  

Let us know if you have any other questions.

Hello,

Thank you for your message.

I will be submitting a feature request to our development team to check if there are any plans for Azure ID in our future updates. I’ll let you know as soon as I hear back from them.  

I’ll keep you posted.