Pauline's community posts

Hello,

Thank you for your message.

Could you please clarify if you mean the Host service or RU Server's service? In addition, could you please let us know if you have any antivirus and/or firewall software running on the machine where the issue occurs?

Looking forward to your reply.

Hello Andy,

Thank you for your message.

Please note that Remote Utilities already offers this feature - you can find it as the Voice and Video Chat connection mode. This connection mode allows a tech to talk and/or listen to the remote user.

Hope that helps.

Hello Eduardo,

Thank you for your message.

Unfortunately, we don’t offer private alpha-testing. However, as soon as a beta version is available for testing, we usually offer it for open public beta testing on our website which is available to all our users. For example, currently we have a beta version of Viewer for Mac/Linux and alpha version of Host for Linux available for preview/testing.

As for the Windows XP compatibility - all our modules are currently supported for Windows XP - you can find the exact system requirements for each module on our Download page by selecting the System requirements button.

Please let us know if you have more questions.

Hello Hussain,

Thank you for the clarification.

I'll forward the issue to our developers for a review so that we can try and reproduce it in our environment.

I'll let you know if there are any updates on this.

Hello Hussain,

Thank you for your message.

Do you mean that the Screen Recording process re-writes the existing screen recordings from a previous day when the remote Host machine is not restarted, but hibernated instead? If this is the case, I'll forward the issue to our developers to see if we're able to reproduce this in our environment and, if so, implement a fix for this behavior in our future updates.

Let us know if you have more questions.

Hello Jesus,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).

Hope that helps.

Hello David,

Thank you for your message.

Yes, of course, you can register your second computer with the same MINI license key (especially if you use only one of them at a time) since we don't restrict license keys to a specific workstation. Here's a related page from our KB as well.

Let us know if you have more questions.

Hello Jeff,

Thank you for your message.

Please note that Viewer for Mac/Linux is currently in beta testing, so some of the features or functionality might be limited. Unfortunately, file transfer functionality is not supported for Viewer for Mac/Linux yet. You can find the whole list of currently available features on this page. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Brad,

Would a headless adapter with a passthrough on the two monitors that drop out when power is physically removed from all the monitors help?

Yes, according to the messages from Christer above, this looks like a workaround that should work. However, in the meantime, I’ll forward the issue to our developers for a review, to see if we’re able to reproduce it in our environment and, if yes, to implement a fix for this issue.

Please let us know if you have more questions.

Hello Brad,

Thank you for your message.

Could you please let us know if you've restarted Host after enabling the Legacy Capture mode in the Host Settings? Do the remote monitors have their own graphics cards?

Looking forward to your reply.