Pauline's community posts

Hello Johan,

Thank you for your message.

Could you please let us know why do you need this specific version? If you are experiencing some issues with the latest version 7.6.2.0, please feel free to let us know so we can help you to resolve them.

Looking forward to your reply.

Hello Bill,

Thank you for message.

Unfortunately, the Host’s “last seen online” data is not available in the logs yet. However, we do have it in our roadmap and, hopefully, will be able to implement it in the nearest future.

Let us know if you have more questions.

Hello Michael,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you!

Hello Michael,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature and see if this helps to resolve the issue? After enabling the feature, please make sure to restart Host to apply the changes.

Let us know if this helps.

Hi John,

I'm glad to hear we were able to help!

Please feel free to contact us again if you have any questions.

Hello John,

Thank you for your message.

If you’re already using the latest version of Remote Utilities 7.6.2.0,  could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other settings? After enabling the feature, please restart your Host to apply the changes.

Let us know if this helps or if the issue persists.

Hello Beppe,

Thank you for your patience.

Here’s a link to our KB page that describes where all Agent files and parameters are stored.

Hope that helps.

Hello Peter,

I'm glad to hear that you've figured out the issue and it works for you now! Yes, rutserv.exe is a part of Viewer's installation package, which is included for updating remote Hosts and for the MSI Configurator tool as well.

On both these W7 machines, Host update using Simple Update does not work, with the same error message mentioned in my previous post.

In this case, could you please send us the latest Host installation logs for review? You can find the installation logs in the following folder: C:\ProgramData\Remote Utilities\install.log and send them to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please confirm if you had updated your Viewer to the latest version 7.6.2.0 before attempting to update your Host as described in this guide?

Looking forward to your reply.

Hello Peter,

Thank you for the update.

I will forward both issues that you’ve mentioned to our developers to see if we can try and reproduce them in our environment. It looks like the flickering tooltip issue was already fixed in the two latest updates, so we will test this out additionally for Windows 7.
Please feel free to let us know if you have any questions or updates on this.

I’ll keep you posted.