Pauline's community posts

Remote Printing removed after 7.2.1.0 simple update?

Pauline, Support (Posts: 2776)

Oct 25, 2023 1:59:16 pm EDT

Hello Keith,

Thank you for your message.

The Remote Printing feature was not discontinued, it should still be available in the latest version. Please try checking if you have the printer driver installed on your Host machine: you should be able to locate it in Windows Settings→Bluetooth & Devices→Printers & Scanners as described here.
and try uninstalling and reinstalling it in the Host Settings -> Other tab. Please make sure to restart Host after reinstalling the driver for the changes to be applied.

Hope that helps.

Anyone having slowness

Pauline, Support (Posts: 2776)

Oct 24, 2023 6:14:31 pm EDT

Hello Joseph,

Thank you for your message.

Are you able to send us the latest Host log file?
You can send the logs to [email protected].

Looking forward to your reply.

Slow Connection

Pauline, Support (Posts: 2776)

Oct 24, 2023 4:45:00 pm EDT

Hello Brandy,

Thank you for your message.

Could you please verify that you’ve updated both Host and Viewer (as well as RU Server if used) to the most recent version 7.2.1.0 (and version 3.3.5.0 for RU Server respectively)?
If all modules are already updated, but the issue still persists, please feel free to send us the most recent log files - you can send them to [email protected].

Looking forward to your reply.

Simple Update broke clients services that were pushed out through AD

Pauline, Support (Posts: 2776)

Oct 24, 2023 3:07:15 pm EDT

Hello Brad,

Thank you for your message.

The Host service might have been uninstalled as a result of some antivirus software activity. You can add the Host installation folder to the exception list as described here and also submit a false positive report to your a/v vendor - this should help to resolve the issue with uninstallation and, hopefully, prevent it in the future.
After you add the Host folder to the exceptions, you should be able to re-install Host via AD or try the solutions listed on this page.

Hope that helps.

Anyone having slowness

Pauline, Support (Posts: 2776)

Oct 24, 2023 11:54:30 am EDT

Hello Keith,

Thank you for your message.

Could you please send us the log files as well? You can send them to [email protected] or submit a ticket. We will try to reproduce the issue in our environment.

Looking forward to your reply.

Alt-F4 now closes Viewer window

Pauline, Support (Posts: 2776)

Oct 23, 2023 2:02:46 pm EDT

Hello Trent,

Thank you for your patience.

We’ve reproduced the issue and have added the fix for it to our next update which should be released very soon.

Let us know if you have any questions.

Alt-F4 now closes Viewer window

Pauline, Support (Posts: 2776)

Oct 17, 2023 6:42:53 pm EDT

Hello Trent,

Thank you for the clarification.

I will forward this issue to our developers to see if might be expected behavior or an issue we should be able to fix in our future updates.

I'll get back to you with an update on this shortly.

Updating Host

Pauline, Support (Posts: 2776)

Oct 17, 2023 1:11:48 pm EDT

Hello Dennis,

Thank you for your message.

There’s no need to uninstall previous version when updating Host. You can follow the steps provided in this guide to update your Hosts remotely.

Let us know if you have more questions.

Alt-F4 now closes Viewer window

Pauline, Support (Posts: 2776)

Oct 17, 2023 1:09:00 pm EDT

Hello Trent,

Thank you for your message.

Please note that the Alt+F4 hotkey is currently assigned to close the File Transfer window by default. You can find the full list of available hotkey combinations here.
However, please note the that you can also edit some of the hotkey combinations as described here.

Let us know if you have more questions.

Anyone having slowness

Pauline, Support (Posts: 2776)

Oct 16, 2023 12:40:49 pm EDT

Hello John,

Thank you for your message.

Could you please verify that you’ve updated both Host and Viewer (as well as RU Server if used) to the most recent version 7.2.1.0 (and version 3.3.5.0 for RU Server respectively)?
If all modules are already updated, but the issue still persists, please feel free to send us the most recent log files - you can send them to [email protected] or submit them in a ticket.

Looking forward to your reply.
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