Pauline's community posts

Hello everyone,

Thank you for your patience.

This is to inform you that we’ve tested the scenario out on two different Windows 11 machines and, unfortunately, were unable to reproduce the issue.
In the meantime, perhaps you could consider rolling the update one version back since Windows 11 does support this feature. Sorry for any inconvenience.

Let us know if you have any questions.

Hello Rolf,  

Thank you for your patience.

I’d like to clarify a few things and apologize for any confusion caused by my earlier reply. Unfortunately, even when using a self-hosted RU Server, it would not prevent scammers from illegitimately accessing Agent. For this reason, the disclaimer window remains a necessary security measure, regardless of the Server configuration.  

Additionally, the disclaimer is only displayed the very first time the Agent runs on a computer. Once it has been acknowledged, it will not appear again during subsequent uses.  

This measure is consistent with practices across all major remote control software platforms. Without such a warning window, there’s a significantly higher likelihood of antivirus software flagging and removing the Agent as a potential threat.  
I hope this explanation provides more clarity.

Thank you for understanding, and please let us know if there’s anything else we can assist you with.

Hello Rolf,

Thank you for your message.

This notification window was added as a security measure to notify the user that an Agent is running on their computer. The only way it can be disabled is by turning off the Disable Internet-ID and callback connections feature located in the Agent Settings -> Other Settings which restricts Agent/Host to accepting direct connection only.

Let us know if you have any questions.

Hi Anthony,

I’m glad to hear we were able to help and it works for you now!

Let us know if you have any questions.

Hello Anthony,

Could you please double-check if you’re able to change your password now? We’ve fixed the issue with the website, so you should be able to do it now,

Let us know if this works for you.

Hello Johan,

Thank you for your message.

Could you please let us know why do you need this specific version? If you are experiencing some issues with the latest version 7.6.2.0, please feel free to let us know so we can help you to resolve them.

Looking forward to your reply.

Hello Bill,

Thank you for message.

Unfortunately, the Host’s “last seen online” data is not available in the logs yet. However, we do have it in our roadmap and, hopefully, will be able to implement it in the nearest future.

Let us know if you have more questions.

Hello Michael,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you!

Hello Michael,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature and see if this helps to resolve the issue? After enabling the feature, please make sure to restart Host to apply the changes.

Let us know if this helps.

Hi John,

I'm glad to hear we were able to help!

Please feel free to contact us again if you have any questions.