Pauline's community posts

[Resolved] Viewer Dropping Connections

Pauline, Support (Posts: 2779)

Oct 09, 2023 3:11:28 pm EDT

Hello Robert,

Thank you for your message.

We’re glad to hear you’ve figured out what was causing the issue and it works for you now! In addition, thank you for sharing your experience and solution on our forum — surely it will help other users should they encounter similar issues in the future.

Please feel free to contact us if you have any questions or need our assistance. We’re always happy to help!

Socket error; EIdReadTimeout

Pauline, Support (Posts: 2779)

Oct 03, 2023 6:15:08 pm EDT

Hello Jack,

Thank you for your message.

Before we proceed to further troubleshooting, please see if any of the solutions provided on this page help to resolve the issue.
If the issue still persists, please feel free to send us the latest Host logs to [email protected].

Hope that helps.

[Resolved] Bind or block IP addr on host

Pauline, Support (Posts: 2779)

Oct 02, 2023 7:28:55 pm EDT

Hello,

Thank you for your message.

Please note that we’ve responded to your ticket in regarding the same issue in order to avoid duplication.

Thank you.

File Transfer only copying 2 MB of data

Pauline, Support (Posts: 2779)

Sep 21, 2023 7:09:41 pm EDT

Hello Mike,

Thank you for the clarification.

I will forward this information to our developers to see if we’re able to reproduce the issue and, if so, implement a fix for it in our future updates.

I’ll let you know once there’s any update on the issue.

File Transfer only copying 2 MB of data

Pauline, Support (Posts: 2779)

Sep 21, 2023 2:48:20 pm EDT

Hello Mike,

Thank you for your message.

Could you please let us know what is the average file size for the files you’re transferring when the issue occurs? In addition, are you using Direct connection or Internet-ID connection with the File Transfer mode? Does this happen to all files regardless of their format or only to some certain file extensions?

Looking forward to your reply.

Server service needing intermittent restarts

Pauline, Support (Posts: 2779)

Sep 19, 2023 2:32:24 pm EDT

Hello,

Thank you for the clarification.

In this case, could you please send us the most recent logs files from one of your Hosts that’s connected to this Server as well as RU Server log files. Here’s how you can locate Host logs and RU Server logs. You can send the logs to [email protected].

Looking forward to your reply.

Host and Agent availability for Linux and Mac

Pauline, Support (Posts: 2779)

Sep 18, 2023 6:58:19 pm EDT

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Thank you for your patience.

Availability of Host for MacOS

Pauline, Support (Posts: 2779)

Sep 18, 2023 6:55:06 pm EDT

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Let us know if you have any questions or feedback.

[Resolved] Linux Host ETA

Pauline, Support (Posts: 2779)

Sep 18, 2023 6:47:49 pm EDT

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Hope that helps.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2779)

Sep 18, 2023 6:46:19 pm EDT

Hello Jim,

Thank you for your feedback, we really appreciate it!

We will test out the Android-related cursor issue to see if we're able to reproduce it in our environment and to fix it in the future updates.

Let us know if you have more questions.
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