Pauline's community posts

Hello Edgar,

Thank you for your message.

Please try using this Microsoft tool that can help to automatically fix issues when you’re blocked from installing/updating or removing software. Just download the troubleshooting, run it on your Host machine and follow the steps provided by the wizard.

Hope that helps.

Hello William,

Thank you for your message.

Could you please clarify if you’re using Remote Utilities for Mac/Linux or for Windows OS?

Looking forward to your reply.

Hello Glen,

Thank you for your message.

I will forward your feature suggestion to our developers for a review to see if we can implement it in our future updates.

Let us know if you have more questions.

Hello Basil,

Thank you for your message.

Could you please clarify if the issue persists when using the AutoHotkey software that you’ve mentioned earlier? If so, please note that per our Support Policy, we’re unable to assist with third-party related issues. You might want to contact the AutoHotkey support team and see if they’re able to assist you.

Let us know if you have any questions.

Hello Chas,

Thank you for the clarification.

I will forward the issue to our developers to see if they can provide any feedback on this or if we’re able to reproduce it in our environment.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

I’ll forward your feature suggestion to our development department for a review to see if we can implement it in our future updates.

Let us know if you have any questions.

Hello Ken,

Thank you for the confirmation.

In this case, could you please send us the most recent Host log files? You can locate Host logs in the following folder: C:\ProgramData\Remote Utilities\Logs. You can send logs to support@remoteutilities.com.

Looking forward to your reply.

Hello Ken,

Thank you for your message.

Could you please confirm that you have both Host and Viewer updated to the same version 7.2.2.0? Also please let us know if you’re using Direct connection or Internet-ID connection?

Looking forward to your reply.

Hello Alfonso,

Thank you for your message.

Could you please double-check if you’re using Host and not Agent? This issue usually occurs when Agent is used instead of Host since Agent doesn’t provide administrator privileges to install software. For more information please see this page.

Hope that helps.

Hello Chas,

Thank you for your message.

Do you mean that you’ve tried the solutions listed on this page? Please note that even using Direct connection might not always have the same speed/performance compared to the RDP since the latter was developed specifically by Microsoft for Microsoft systems. You can also try connecting to your remote Host via our RDP connection mode and see if this works for you.
In addition, please make sure that both Host and Viewer are updated to the latest version 7.2.2.0 as well as your audio drivers on both machines.

Hope that helps.