Two users unable to connect at the same time?

Conrad, Support (Posts: 2368)

Nov 02, 2018 11:48:20 am EDT

Hello Joel,

Thank you for your post.

Viewers cannot communicate directly with each other. If you are connecting from different Viewers to two different Hosts there is nothing common between these two connections and they cannot affect each other.

Are  you  RDPing to the same Host (I mean the RDP mode) or different Hosts? What happens when you use the Full Control and View mode instead?

Unable to enter the password in the password field

Conrad, Support (Posts: 2368)

Oct 31, 2018 5:48:59 pm EDT

Hello Clare,

Thank you for your message.

From looking at the screenshot I can assume that you have DPI/scaling settings different from the default ones. I mean Windows Control Panel -> Display settings.

Is that the case?

FR: Linux, Mac - Host

Conrad, Support (Posts: 2368)

Oct 31, 2018 12:53:37 pm EDT

Hello James,

Viewer for Mac, new mobile client for iOS/Android (with full fledged address book) as well as [possibly] Viewer for Linux will see the light at the same time since they are based on the same code framework. This is something we are already working on. I cannot give any ETA , unfortunately.

Don't hesitate to ask me if you have any questions.

6.9 msi disappears

Conrad, Support (Posts: 2368)

Oct 29, 2018 3:45:32 pm EDT

Hi David,

That's valuable information. We'll immediately contact Comodo and ask them to remove the false positive.

6.9 msi disappears

Conrad, Support (Posts: 2368)

Oct 29, 2018 3:05:16 pm EDT

Hi David,

Conrad, many thanks for the quick response. I apologise, I meant to refer to the Viewer which I tried to update from within the Viewer.

No problem :)

So I was hoping for an exe for the Viewer.

Unfortunately, there is no exe installer for Viewer. However, this issue may point at problems with msi installation on that computer. I recommend that you completely uninstall the Viewer , and then download and install it anew. Here is the direct link for download  

If you cannot uninstall it using Windows control panel, I recommend that you use this Microsoft tool to fix your Msi installation issues:

Hope that helps.

6.9 msi disappears

Conrad, Support (Posts: 2368)

Oct 29, 2018 2:13:50 pm EDT

Hello David,

Thank you for your post.

From within the Host, it downloads and then nothing.

There is no automatic mechanism to update manually from within the Host itself. When it comes to automatic Host update  (well, "semi-automatic" because you still have to at least initiate the process)  you should do it from within the Viewer. See Updating Remote Utilities, Updating Hosts -> Method 1.

So I've saved the msi file to my pc and on completion, Windows 10 deletes it.

If you want to update Host manually on the Host computer itself, you should just download it from our site and run the installer, then follow the wizard till the end of the installation process.

I'm not sure I understand about deletion. Do you mean it's Windows Defender that deletes it? Currently, there are no information about Windows Defender false detections (false positives). There was one immediately after the release but Microsoft quickly fixed it.

Is it possible for RU to post a .exe file for 6.9 please?

We only distribute the installer files in the .msi format. But if you need an exe installer you can build it yourself in the Viewer using the MSI Configurator. See One click installer.

Please, note that MSI Configurator is an advanced feature which might be overkill in your situation. If you just need update a single Host manually on the Host computer, all you have to do is to use the original "vanilla" Host installer from the site.

Hope that helps.

No sound capture

Conrad, Support (Posts: 2368)

Oct 29, 2018 10:11:11 am EDT

Hello Petar,

Unfortunately, we couldn't reproduce the issue. The sound capture works exactly with the very same settings as on your Speaker properties screenshot.

Free key showing Invalid

Conrad, Support (Posts: 2368)

Oct 29, 2018 10:09:49 am EDT

RU removed by Bitdefender

Conrad, Support (Posts: 2368)

Oct 28, 2018 5:38:32 pm EDT

westmindltd wrote:

Because all of the AV programs we use across different networks flag RU as a dangerous software, we gave up on it months ago. License paid, unable to use the software, lesson learnt.


I can only agree with you. Many antivirus software today are extremely unreliable. If they cannot distinguish between legitimate software signed with an EV Code Signing certificate from unsigned and patched malware no one can guarantee that they can do their main job of protecting their customers from real viruses and trojans.

Issue with Dual Monitor (1 of them has touch screen)

Conrad, Support (Posts: 2368)

Oct 27, 2018 3:18:01 am EDT

Hello Mario,

Please, try enabling "Use legacy capture" in the Host settings. You should restart Host to apply this setting (right click on the Host icon -> Restart Host).  

Hope that helps.
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