Conrad Sallian's community posts

Problems switching RDP-Session

Conrad Sallian, Support (Posts: 2953)

Apr 19, 2021 8:45:56 am EDT

Hello Gaute,

Thank you for your message.

If there are existing terminal sessions running on the remote computer you can switch to the desired session using an dropdown menu on the Full Control mode toolbar.

Let me know if that's what you were looking for.

Poor connection to customer

Conrad Sallian, Support (Posts: 2953)

Apr 19, 2021 4:17:12 am EDT

Hello Pim,

Thank you for your message.

Poor connectivity can be caused by many factors. I recommend that you try solutions found on this page https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/# and see if they can help resolve the issue.

Also, since antivirus software is the major issue and nuisance factor these days I recommend that you add Remote Utilities Host installation folder to a/v software exceptions list.

Hope that helps.

Reputation 209.205.218.178

Conrad Sallian, Support (Posts: 2953)

Apr 15, 2021 10:28:20 am EDT

Hello Marco,

Have you tried contacting Watchguard with this?

Today pc's and server's can't connect to RU

Conrad Sallian, Support (Posts: 2953)

Apr 14, 2021 5:05:36 am EDT

Hello Darryl,

Could you locate the Host log and see what it says. The Host keeps its logs in C:\Program Files(x86)\Remote Utilities - Host\Logs.

We're thinking our Watchguard firewall maybe blocking RU?

Yes, you should check that id.remoteutilities.com is allowed by the firewall.

Trying to Recover Viewer 6.10

Conrad Sallian, Support (Posts: 2953)

Apr 05, 2021 3:39:17 am EDT

Hello Frank,

Dragging the key in to the License key storage is only needed if you have Viewer ver. 7. In version 6 you can just paste the key as before.

As for the address book, you might want to restore your address book from a backup. This guide explains how to do that https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup

Hope that helps.

Linux Viewer 1.0.8.q Beta 8 Address book glitch

Conrad Sallian, Support (Posts: 2953)

Apr 02, 2021 3:05:35 am EDT

Hi Nijel ,

Unfortunately, couldn't reproduce it however I tried. Could be some glitch maybe. If this issue occurs in the future please let us know.

Linux Viewer 1.0.8.q Beta 8 Address book glitch

Conrad Sallian, Support (Posts: 2953)

Apr 01, 2021 5:11:32 pm EDT

Hi Nijel,

One question - did you update your Viewer installation (i.e. you were running Viewer on that machine previously) or was it a new installation to which you imported/added your XML address book?

Restart Agent as not working

Conrad Sallian, Support (Posts: 2953)

Apr 01, 2021 5:27:40 am EDT

Hello,

Could you please be more specific as to what doesn't work, specifically? Do you see the prompt for entering admin credentials when you invoke the "Restart agent as..." command?

MSI Generator

Conrad Sallian, Support (Posts: 2953)

Apr 01, 2021 5:25:14 am EDT

Hello H E,

Thank you for your message.

When an email message is sent a 'flag' is set in Agent settings in the Windows registry. Re-sending a message each time you run Agent on that machine doesn't make sense because the Internet-ID code and authentication settings do not change.

If you wipe the Agent registry entry and run Agent anew - the settings will change and email message will be sent again because no 'sent' flag is set yet.

Hope that helps.

Font size settings in viewer

Conrad Sallian, Support (Posts: 2953)

Mar 29, 2021 1:51:14 pm EDT

Hello,

Please, right click on the Viewer launch icon, select Properties -> Compatibility tab -> Change high DPI settings. Do you have any options selected in this window?

- 29 Mar 2021 01:51:10
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