Conrad Sallian's community posts

Manuel Lopez wrote:

Here is my viewer log (I replaced the pc name with PCX and my IP with x.x.x.x):

31-01-2023__15:28:43__774 Connection #455877. Connection to "PCX". Mode: <Authorization>. Connecting...
31-01-2023__15:28:43__775 InetConnection #455877. Internet connection to PCX (x.x.x.x:5655).
31-01-2023__15:28:43__795 InetConnection #455877. Method "Connect" - OK. PCX connected to ID server: x.x.x.x.
31-01-2023__15:28:44__769 InetConnection #455877 - PCX need. Server version: 0
31-01-2023__15:28:59__783 InetConnection #455877. Socket error. Name: "PCX", host: "x.x.x.x:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
31-01-2023__15:28:59__784 Connection #455877. Connection to "PCX" failed. Mode: <Authorization>.
31-01-2023__15:28:59__785 Context #455877 removed. Mode: <Authorization>.

Hi Manuel,

What's the server IP address in "PCX connected to ID server: x.x.x.x." ? This will help us pinpoint the issue.

Thanks.

Hello ,

Thank you for the reports. Currently checking the issue.

Hello Alan,

Sorry that it took the Mac/Linux host longer than it expected. We will do our best to release the first public beta as soon as possible.  

Thank you.

Hello Ales,

Thank you for your message.

Unfortunately, no. This notification is not supposed to be customizable. This is a warning message that tells the user that their computer might be accessed by someone not being authorized to.

The fact that this message only shows for the free license means that it was the free license/version that was often abused in the past. We had to implement this message to restrict the ability to use the free license for malicious purposes out-of-the-box.

Hello Anthony ,

Thank you for your message. Could you please tell me if there is any specific action that leads to this error? Or is it purely random?

Hi Chad,

Could your antivirus software or perimeter antivirus software (e.g. at the corporate network or at your ISP) be blocking our servers?

Hello Pam,

Modern antivirus programs may not even bother warning the user about the changes they make or files they block / delete silently.

Could you try installing the Host on a computer without AVG/Avast and see the result. I assure you that this problem won't be taking place.

Hi Pam,

AVG/Avast keep detecting the program with each new release. We have no idea why this company is ruining the work of their users/customers by blocking benign/legitimate software on their users' computers. This is weird.

Hello Nathan,

We can't give an exact date or even a month, unfortunately. Sorry for that.

Hi Rob,

Yes, why? We also publish the false positive report links in this article https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/