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Portable Viewer flagged as Trojan: Win32/Rundas!plock

Conrad, Administrator (Posts: 1574)

Feb 08, 2017 2:39:15 pm EST

Hello Bart,

Yesterday they told us that they issued new definitions which they believed would fix the issue. It seems like the issue still persists.

We can but write to them again and kindly ask for removal of this detection. Thank you for letting us know.

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Portable Viewer flagged as Trojan: Win32/Rundas!plock

Conrad, Administrator (Posts: 1574)

Feb 07, 2017 4:21:39 pm EST

Hello Bart,

This detection was strange from the very beginning. For example, when we tested it yesterday Windows Defender falsely notified as about this "trojan" but still allowed Viewer to run. Then why they call the Viewer a trojan in the first place? :)  

Anyway, we have already received a response from Microsoft and they asked some more information. We'll make sure that this issue is resolved soon.

Thanks.

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Portable Viewer flagged as Trojan: Win32/Rundas!plock

Conrad, Administrator (Posts: 1574)

Feb 06, 2017 9:23:29 pm EST

Hello Bart,

Thank you for your message. Yes, this problem was also reported today by a few other users as well. We have already contacted Microsoft regarding this issue. Hopefully, they will fix it as soon as possible.

I perfectly understand your frustration because we are frustrated with these uncontrolled and irresponsible antivirus software behaviors too.

P.S. I will move this thread to the antivirus sub -forum.

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Set up not to show domain name and machine name on Host's (Agent's) desktop

Conrad, Administrator (Posts: 1574)

Feb 05, 2017 9:00:43 pm EST

Hello Jade,

Thank you for the suggestion. We will see if we can make it an option.

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Applying license key on admin but can not automatic on users

Conrad, Administrator (Posts: 1574)

Feb 02, 2017 11:13:48 am EST

Hello Phann,

Ok, I understand. To avoid unnecessary duplication, I will provide links to respective sections of our website:

Product benefits
Features
Security
Self-hosted server

As for fastness and easiness to use - our users judge about that, not us. Unlike some of our competitors we do not shout from the rooftops about how great we are :) We just do our job.

Among the current disadvantages are the lack of Mac OSX Support and full-fledged address book in the mobile client. We hope this year we'll implement both of these.

Hope that helps.

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Applying license key on admin but can not automatic on users

Conrad, Administrator (Posts: 1574)

Feb 02, 2017 10:23:03 am EST

Hello Phann,

You are welcome :)

Could you tell me what is pros and corns of RemoteUtilities?

This might be a very broad question. What is it specifically that you want to achieve with Remote Utilities? In other words, how exactly you want to use it, for what purpose or task?

Looking forward to your reply.

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Question about 10 PC limit for free license

Conrad, Administrator (Posts: 1574)

Feb 02, 2017 9:51:51 am EST

Hello Ene,

Thank you for your message.

I'm sorry, but the free license 10-PC limitation applies to any configuration, even if you use your own self-hosted server instead of our public servers.

Let me know if you have other questions.

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Having 3 same internet id in 10 connections

Conrad, Administrator (Posts: 1574)

Feb 01, 2017 10:31:18 pm EST

Hi

No, I didnt clone them, I installed them manually on each computers.

If you installed them manually on three different physical machines and generated the Internet ID in the Host settings it is next to impossible that there are duplicate IDs on even two Hosts, much less three or more :)

Are you sure you have indeed the same IDs on those Hosts? Could you please verify it by right-clicking the Host icon in the system tray and selecting "Internet ID connection settings". The ID will be displayed in a window like this:




When is the next version going to be released?

We are planning to release it in a week or two.

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Having 3 same internet id in 10 connections

Conrad, Administrator (Posts: 1574)

Feb 01, 2017 10:15:21 pm EST

Hello,

Thank you for your post.

Did you deploy the operating system from a single clone image with the Host pre-installed there?

Anyway, we decided to remove the fixed ID system starting the next 6.6 update.

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Why do the hosts randomly lose the remote internet ID?

Conrad, Administrator (Posts: 1574)

Jan 31, 2017 3:34:21 pm EST

Hello Brian,

I would recommend the following:

1. Check that you have the most recent version of both Viewer and Host. This should be 6.5.0.8 as of this writing. There used to be issues with previous versions and Windows update, as described in this article.

2. If there is antivirus software on the Host computer, make sure you add the Host installation path to its exception list. This is recommended even if you don't have issues with this a/v software so far - you never know when they decide to block or restrict the software next time.  A/V programs don't like remote controls much and often mark such programs as riskware.

Specifically about Symantec - there were couple of issues with them recently and each time we reported to Symantec. The last time they responded that the issue was fixed. But if you still have issues with Host settings erased or reset - and this is a sure sign of either a/v activity or Windows update activity - then let us know.

Thanks.

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