Conrad Sallian's community posts

Hello Karsten,

I'm sorry you had a bad experience with version 7.x.x.x. However, may we have a look at Host logs that didn't come online? Did you manage to ugrade the hosts to version 7.x.x.x? Or were you connecting to v 6.x.x.x. hosts?

Things to note if you have upgraded your Viewer to version 7.x.x.x:

• Your license key from version 6.x.x.x is incompatible with version 7.x.x.x. You must also upgrade your license key using this form
  
• Your key upgrade may either be free or paid with a 50% discount. Please, read our Upgrade Policy, the section "Upgrading product version". We have never changed this policy for customers who purchased and use version 6.x.x.x license.
  
• If you are not willing to upgrade to v. 7.x.x.x you can use version 6.x.x.x along with your v. 6.x.x.x license key forever. To roll back to version 6.10.10.0 (the last v.6 minor release) please visit this v.6 download page
  

Hi Zsolt,

The license key from version 6.x.x.x won't work even if you rename it an .rlicense file. Please, upgrade your license key on this page https://www.remoteutilities.com/buy/upgrade-form.php (note: Upgrade policy terms apply).

Hi Marco,

May I ask why you need version 6.10.9 whereas version 6.10.10 has more fixes and is overall more stable? :)

Hi Marco,

When it comes to the previous version we only provide the most recent version, which (for version 6) is 6.10.10.0

Hello,

Updating 20 machines is impractical, that is a job for another week

You do not have to manually update each and every Host machine or physically access it. You can simply send a command from the Viewer (see method 1: self update) to your Hosts. This command also works for multiple selected Hosts, although we still recommend to not update all of them in one go, but split in groups of say 5-10 hosts. Here is how to perform the self-update

Hello Gaz,

You do not have to manually add anything.

Please, check your %APPDATA% location, the Remote Utilities Files folder. In that folder there is a file connections_4.xml . This is your general address book that you can import back to your Viewer (Manage -> Manual import command).

If this file is empty or corrupted for some reason, please check the backups folder. This folder contains daily backups of your address book. You can restore the latest backup as described here.

Hope that helps.

Hi Marco,

You can access host settings from the Viewer remotely using the Remote Settings command.

Hope that helps.

Thank you for your feedback! We will test it out.

Hello Gaz,

Thank you for your message.

There really should have been a mailshot AND an alert in the program that "Updating will mean you need to relicense the software"

While we normally never spam our users we will send a newsletter very soon anyway. Sorry for the inconvenince.

Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).

I looked up your old license in our database. It seems like you have successfully upgraded to version 7 key. Just add this key to your Viewer as described in this guide.

Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).

Update means more work when it comes to any remote control software simply because it has dual setup (two components rather than only one). It is always easier and hassle-free to upgrade "single-workstation" software (e.g. Photoshop).

That said, you don't have to upgrade to the next version. You can keep using v 6.x.x.x with your version 6 key forever. Simply uninstall the Viewer 7.x.x.x , download and re-install Viewer 6 from the old versions page.

In which case I will leave the Hosts on the old versions until I hear differently.

We recommend that you avoid version mismatch. You should either upgrade your hosts if you decide to use Viewer 7.x.x.x or downgrade to Viewer 6.x.x.x if not, so that your Viewer matches your hosts.

New features introduced in version 7.x.x.x either won't work at all with the outdated Hosts or will work incorrectly. Again, Remote Utilities is dual software - upgrading just one component is not enough to upgrade the whole product.

Hope that helps.