Forums

Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1559)

Jul 08, 2016 7:05:25 pm EDT

Hello Ron,

Full screen stretch should enable filling the entire screen. Could you please enable this "view mode" and attach a screenshot of your entire screen.

If there is personal and/or sensitive information on your desktop, you can send the screenshot to support@remote-utilities.com .

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Windows and Internet Explorer tells users that a custom host exe is dangereous to run

Conrad, Administrator (Posts: 1559)

Jul 06, 2016 12:41:15 pm EDT

Hello Greg,

In one of the nearest updates we will implement an ability to apply our digital signature even when configuring custom Agents/Hosts. Hope that will help with this issue.

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RU & UA

Conrad, Administrator (Posts: 1559)

Jul 05, 2016 5:08:29 am EDT

Hello,

Thank you for your post.

The Russian version of the program is available here.

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File transfer

Conrad, Administrator (Posts: 1559)

Jul 04, 2016 1:49:53 pm EDT

Hello Jared,

Thank you for your post.

Yes, so far the File Transfer mode (as well as all other modes except Full Control) are only available in the desktop version. On mobile there is only Full Control mode, but we are planning to add more connection modes in the future.

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Alt+Tab and Windows+Tab to local PC?

Conrad, Administrator (Posts: 1559)

Jun 29, 2016 7:06:38 pm EDT

Thank you for the post. This documentation page should help:

https://www.remoteutilities.com/support/docs/keyboard-shortcuts/

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Cannot send email message. Check your internet connection

Conrad, Administrator (Posts: 1559)

Jun 29, 2016 5:28:56 pm EDT

Hello Tyler,

Please, check if you can open the site rutils.com on the computer where you run the agent file. In order to send an email message the agent file calls a script on this site.

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Issue with Printing

Conrad, Administrator (Posts: 1559)

Jun 29, 2016 6:00:54 am EDT

Hello Curtis,

It seems this issue manifests itself on that specific laptop so you need personalized help. I'm moving this topic to support tickets and we'll continue there.

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Problem using portable viewer
Error occurs in address book manager and on ending viewer session with secondary address book

Conrad, Administrator (Posts: 1559)

Jun 29, 2016 5:44:25 am EDT

Hello John,

Thank you for your post. Currently, we are applying final touches to the upcoming beta release, so I will ask our development to include a fix to this problem if possible.

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mac viewer?

Conrad, Administrator (Posts: 1559)

Jun 26, 2016 6:42:04 pm EDT

Hello Adam,

Thank you for your message.

Unfortunately, we cannot give any ETA.

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Issue with Printing

Conrad, Administrator (Posts: 1559)

Jun 26, 2016 1:55:30 pm EDT

Hello Curtis,

Could you please try to run the Viewer as administrator and see if it helps?

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