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Error

Conrad, Administrator (Posts: 1573)

Aug 11, 2016 11:20:27 am EDT

Hello Bjørn

Thank you for your post.

Yes, it's a known bug. We will do our best to fix it as soon as possible.

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1573)

Aug 10, 2016 11:27:35 am EDT

Hi Mohd,

We are going to publish the beta on the site this Thursday or Friday the least.

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Tray icons do not expand on viewer machine

Conrad, Administrator (Posts: 1573)

Aug 09, 2016 2:24:15 pm EDT

Hello Lee,

You need to enable "Capture alpha blending windows" option in the connection properties. Please, follow the steps described on this page: https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

That said, I also recommend you upgrade both modules to the most recent version which is 6.3.0.6 if you haven't done that already.

Don't hesitate to ask me if you have other questions.

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1573)

Aug 09, 2016 8:56:03 am EDT

Hello Mohd,

Thank you for your message.

Our servers are running with 100% uptime recently so it's definitely not the server's fault. The most obvious reason why your Host cannot connect is a firewall problem, namely blocked outgoing ports which are used by the Host.

You can find more information about the ports in this documentation article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

NOTE: the article mentions version 6.5 which has not been released yet. The beta is coming this week though. In this new version the number of ports will be reduced - in fact you'll only have to have one outbound port open (5655) in addition to port 443.  

Hope that helps.

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Ctrl Keys sticking all the time, it's horrible

Conrad, Administrator (Posts: 1573)

Aug 09, 2016 7:05:17 am EDT

Hi Jack,

Thank you for the information, this is helpful. I will forward it to our testing and development to model and see if that might be the real reason behind this problem and what we can do about it.

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Ctrl Keys sticking all the time, it's horrible

Conrad, Administrator (Posts: 1573)

Aug 08, 2016 12:45:17 pm EDT

Hello Jack,

Thank you for your post.

This certainly happens on the Viewer side, Host has nothing to do with it. Actually, this is a very elusive bug and very rarely manifests itself. Perhaps now we have a chance to finally nail it down.

Do you remember if there are any actions that necessarily cause this bug to happen? In other words, is it possible to 100% reproduce it?

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Icon Customizing With In Standard MSI Configuration

Conrad, Administrator (Posts: 1573)

Aug 08, 2016 12:12:25 pm EDT

Hello Michael,

Thank you for your post.

You mean the Host icon in the system tray, correct?



If so, I'm afraid this cannot be possible. The icon is part of the program branding, besides it must be immediately recognizable due to security reasons and be associated with the program that runs behind it. No doubt antivirus software companies will frown upon this ability, should we start to provide it.

Let me know if you have other questions.

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Improved Chat Functionality

Conrad, Administrator (Posts: 1573)

Aug 08, 2016 10:53:55 am EDT

Yes, after 6.3.0.6 the next version is 6.5.

Also, will the beta update be available via the in-app update check, or does it have to be downloaded manually?

Usually, we do not enable automatic notification about beta updates, only stable ones. But the beta version will be publicly available on the site so anyone can download and use it. We will be looking forward to receiving feedback from beta testers.

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Improved Chat Functionality

Conrad, Administrator (Posts: 1573)

Aug 08, 2016 10:35:53 am EDT

Hello Bart,

Thank you for your post.

This has been fixed in the upcoming 6.5 version whose beta version will see the light this week. On both ends (i.e. Viewer and Host) you will be able to send messages by hitting Enter.

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Chromebook
Chromebook viewer - any plans

Conrad, Administrator (Posts: 1573)

Aug 04, 2016 12:09:50 pm EDT

Hello Reffie,

I'm sorry but you have probably mistaken Remote Utilities with something else. There is no Chrombook support as of yet. But we'll see if we can add one in the future.

Don't hesitate to ask me if you have other questions.

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