Community

Viewer no longer working/connecting

Conrad, Administrator (Posts: 1624)

Sep 30, 2016 6:46:07 am EDT

Hi Chris,

The file you sent to us looks ok, nothing suspicious. Perhaps, we need a remote session to figure out why you can't connect. If you agree, just let me know via email so that we can schedule it.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Viewer no longer working/connecting

Conrad, Administrator (Posts: 1624)

Sep 29, 2016 5:42:22 pm EDT

Hi Chris,

Thank you. We'll take a look at the file.

After deleting the file and restarting the Viewer did it work?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1624)

Sep 29, 2016 7:29:17 am EDT

Hi Ollie,

Thank you for your post.

We decided to remove this feature from the Viewer to reduce complexity a bit.  

Instead, we are going provide a choice in the RU Server installation wizard whether you want to install both Admin Console and Service, or just one of these. This way you'll be able to install the Admin Console on your Viewer PC without installing the actual service/server.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Viewer no longer working/connecting

Conrad, Administrator (Posts: 1624)

Sep 28, 2016 6:25:52 pm EDT

Chris,

Could you please do the following. I'm assuming that you have installed the latest beta version:

1. Fully exit the Viewer.

2. Access the %APP DATA% folder, "Remote Utilities Files" and cut the file config_4.xml . This is Viewer configuration file, it doesn't contain any personally identifiable or sensitive information. Please, send the file over to us (you can send it to support@remote-utilities.com).

3. Start the Viewer and try again.

4. If you can, please provide information about what Windows updates were installed. You can get this information in Windows Update settings.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1624)

Sep 27, 2016 12:59:09 pm EDT

Hello Keith,

We have updated both iOS and Android client just recently, so it should work.

This was a "technical" update meaning that we just made sure that the mobile client was compatible with the current beta. But in a few months we are going to implement a full-fledged address book in the mobile client as well as add a few more features and improvements.

Let me know if you have other questions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Save inventory Manager

Conrad, Administrator (Posts: 1624)

Sep 23, 2016 8:37:10 am EDT

Hello Mirko,

Thank you for your message.

You can export a report as an HTML file https://www.remoteutilities.com/support/docs/inventory-manager/#saving_reports

Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1624)

Sep 23, 2016 8:34:40 am EDT

Ok :) Let us know if you need help in the future. Thanks.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1624)

Sep 22, 2016 4:58:03 am EDT

Hello Michael,

Thank you for your post.

Why call it beta 6.5 if its beta 6.4? That's confusing if its not a bug.

This is not a bug. We have always done it this way. But anyway we thank you for your input and indeed will follow your advice the next time we release beta.

Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.

Could you please elaborate more on this issue, what unblocking do you mean? By the way, you can also download files separately from the same page (Viewer, Host  etc.).

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Viewer no longer working/connecting

Conrad, Administrator (Posts: 1624)

Sep 21, 2016 6:59:42 pm EDT

How about a remote support session then? We could schedule one via email so that we can connect to your Viewer PC and try to connect from there to your Hosts.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Company wide deployment

Conrad, Administrator (Posts: 1624)

Sep 21, 2016 6:57:57 pm EDT

pasbad wrote:

Thanks for the reply. Looks like it would be better to wait for the new version to be released.
As for the BGinfo this can read values from registry, text file etc. and display it. I did find the internet-ID in the registry but it is a xml value encoded in binary so not easy to just read the ID.

Sure, thank you. Meanwhile, we encourage you to test the beta and let us know if you have any issues or suggestions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: