Community

Unable to Connect

Conrad Sallian, Support (Posts: 2338)

Nov 12, 2018 9:01:01 am EST

Hello Douglas,

Thank you for your message.

Please, locate and send us the Host log files for examination at support@remote-utilities.com . Here is how to find them https://www.remoteutilities.com/support/docs/host-log/

Windows MRT.exe deletes key Host files

Conrad Sallian, Support (Posts: 2338)

Nov 12, 2018 8:49:43 am EST

Hello Nijel,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Just downloaded and ran Microsoft MRT on a Windows 10 machine with all Remote Utilities modules installed, including RU Server , but neither was deleted or marked as infected. They are working normally.

Here is the scan result:



Perhaps, the removal tool signature base was updated since the time you ran it?

Unable to login with NT security

Conrad, Support (Posts: 2338)

Nov 06, 2018 11:50:39 am EST

Hello Anr,

The User Account Control on the Host computer might be causing this.  Try disabling the UAC and check if your setup works as intended.

Unable to login with NT security

Conrad, Support (Posts: 2338)

Nov 06, 2018 10:16:37 am EST

It looks like UAC is the reason.

IOBit Malware Fighter Pro 6.3 Reporting Threat

Conrad, Support (Posts: 2338)

Nov 06, 2018 3:34:11 am EST

Hello Alan,

Thank you for your message. Yes, please submit a FP report to IOBit. This is obviously a false detection.

Ru 6.9 detected by Mcafee EndPoint Security

Conrad, Support (Posts: 2338)

Nov 05, 2018 7:04:42 am EST

Hello Barced,

Thank you for the report. We will immediately contact McAfee and submit a false positive removal request.

Viewer menu resolution is too small to read

Conrad, Support (Posts: 2338)

Nov 05, 2018 6:53:57 am EST

Hi Steven,

I'm glad to hear you resolved the issue.

how do I mark this as solved?

There is no need for that, here in the community we usually just keep the topics open.

Thanks!

Viewer menu resolution is too small to read

Conrad, Support (Posts: 2338)

Nov 05, 2018 3:02:20 am EST

Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:



Hope that helps.

Unable to login with NT security

Conrad, Support (Posts: 2338)

Nov 05, 2018 2:59:05 am EST

Hello,

Thank you for your post.

Did you enable and set up Windows security authorization method on the remote Host?

Viewer menu resolution is too small to read

Conrad, Support (Posts: 2338)

Nov 02, 2018 11:49:50 am EDT

Hello Steven,

Thank you for your message.

Is it the native resolution for the monitor? Also, do you have any custom DPI/Scaling settings or are they Windows default?
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