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Password Box

Conrad, Administrator (Posts: 2116)

Jul 12, 2018 12:54:29 pm EDT

Sure, we will examine this issue and fix it in one of the subsequent program updates.

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Connect to Windows 10 in safe mode

Conrad, Administrator (Posts: 2116)

Jul 12, 2018 12:53:11 pm EDT

Hi Ralph,

I'm glad to hear you figured out the issue. Don't hesitate to post another message or submit a ticket if you need any help.

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Password Box

Conrad, Administrator (Posts: 2116)

Jul 11, 2018 5:57:13 pm EDT

Hello Ralph,

Thank you for your post.

You can include the password when you launch a connection from command line. See "Example 1" on this page.

Still, I will forward this issue to our development for testing and possible fixing.

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Password protect relay server / connections

Conrad, Administrator (Posts: 2116)

Jul 09, 2018 9:42:01 am EDT

Hello Marty,

As far as I can work out it's not possible to connect to any hosts without a host password or a relay logon.

The problem that Matthew mentioned is not about authorization or security. It's just that the server can be used as an intermediary by someone who just knows its address and port. That poses no threat to security but it's still a nuisance.

That said, in the upcoming version 6.9.0.1 beta 2 we will implement certain mechanism to protect the server from such use. Again, it's not about any "security breach" or anything like that, it's just that it is possible to "piggyback" on someone else's server should you know its address and port used.  

Thanks.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2116)

Jul 07, 2018 5:41:17 am EDT

Hi Max,

Yes, that. Though, I think you mean "local user" (person at the location of the PC) since I am the remote user (person at another location) and I can't click on it and its in the way.

Yes, this depends on where you are. But in our documentation and elsewhere on the site we use these terms in relation to where the tech/admin is located. So the admin is the local user whereas the user who is sitting at the computer to which the admin is connecting in is the remote user.

I guess unattended remote access isn't so much your target customer as remote technicians wh ere this might make some sense.

With unattended access no remote user is present.

Correct. Two remote monitors and two local monitors, and I want to map each remote monitor to a specific local monitor. Since this is not a beta feature, I agree this isn't the place.

This thread can help.

Thanks.

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View mode and Lock workstation on disconnect option

Conrad, Administrator (Posts: 2116)

Jul 07, 2018 5:33:05 am EDT

Hello Marty,

That makes sense, thank you. I forwarded this suggestion to our development.

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Host Mouse cannot be used - cursor jumps back to remote mouse position

Conrad, Administrator (Posts: 2116)

Jul 07, 2018 5:31:36 am EDT

Hi Nate,

The host mouse can't really be used/shared because it keeps jumping back to the position of the viewer mouse cursor.

Responded in this thread.

I don't know if it's related, but the host cursor is also visible when "Lock input and screen" is enabled. (It moves around on the blacked out host screen as the viewer user moves the mouse.)

Please, try uninstalling the mointor driver in the Host options (Settings for Host -> Options -> Driver) and see if it fixes the issue.

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windows 7 / 10 mouse movement on host

Conrad, Administrator (Posts: 2116)

Jul 07, 2018 5:29:11 am EDT

Hi Nate,

Thank you for your message.

Is it not sensible to transfer control of the mouse back and forth?

Sorry, but no. The remote user is not supposed to control the mouse pointer of the admin. Why should they if they don't even see the admin's screen.

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No sound capture

Conrad, Administrator (Posts: 2116)

Jul 07, 2018 5:27:06 am EDT

The capture sound mode will be improved in the beta 2 due in a couple of weeks.

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Direct connect arbitration

Conrad, Administrator (Posts: 2116)

Jul 06, 2018 4:05:12 am EDT

Hello Max,

Yeah, I don't think you understand what I mean, because businesses would definitely prefer to run traffic between their hosts directly and not through another server unless they had to. We'll just agree to disagree on that. Perhaps if I was unclear, all I really meant is that connections be made using direct connection, but without the user having to configure anything, it is handled automatically by the server. But I do believe you answered my question by not having any plans to implement such a feature. Fair enough.

Perhaps, cascade connection may qualify as such a feature.

Thanks.

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