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Advanced System Care finds Trogen in Ver 6.9.4.0

Conrad, Support (Posts: 2295)

Oct 23, 2018 4:39:01 am EDT

Hello Ron,

Thank you for your message. Did you try to contact Advanced System Care and report this problem? If not, please submit a false positive report to them. This detection is most likely automatic/heuristic and they may not be even aware of it yet.

Retrieve License Key

Conrad, Support (Posts: 2295)

Oct 22, 2018 3:54:10 pm EDT

Hello,

Unfortunately, no. You need the original email message with the key. If you cannot find the email message you can use this Recover lost key form.

Hope that helps.

Blocking uppercase.

Conrad, Support (Posts: 2295)

Oct 22, 2018 12:29:43 pm EDT

Hello Antonio,

Unfortunately, this is by design and cannot be considered a bug. This problem can be seen in other remote software too. See, for example, this thread.

Connection to ..... failed. Mode: <Authorization>

Conrad, Support (Posts: 2295)

Oct 22, 2018 5:23:04 am EDT

Hello Roger,

Thank you for your message.

This knowledge base article may help https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Advanced System Care finds Trogen in Ver 6.9.4.0

Conrad, Support (Posts: 2295)

Oct 21, 2018 3:36:34 pm EDT

Hello Brian,

Thank you for your message. We will take care of this and send a false positive report.

Printing issue on viewer

Conrad, Support (Posts: 2295)

Oct 19, 2018 5:22:45 am EDT

Riki Alonzo wrote:

Regarding the lock screen, could you please elaborate on this problem and give us more information about what specifically is not working in your case.

When you click on keylock icon, remote screen and mouse are not switched off. Windows 10 in both computers.

Hi Riki,

Please, try the same using the "Lock host's mouse and keyboard" checkbox in connection properties and let me know if this works. You should do that before starting the session.

Blocking uppercase.

Conrad, Support (Posts: 2295)

Oct 19, 2018 5:19:55 am EDT

Hello Antonio,

Thank you for your post.

Do you mean the CAPS LOCK key on your local keyboard?

Printing issue on viewer

Conrad, Support (Posts: 2295)

Oct 18, 2018 9:15:35 am EDT

Hello Riki,

If you sel ect Remote Utilities Printer fr om the Printer List, the popup "Remote printing - preparing..." is shown, but when it closes nothing else occurs.

We can only fix the issue that we can reproduce during a test. Unfortunately, we weren't able to reproduce this one.

I've been trying Remote Utilities for more than a year, and it's a bit buggy. Remote printing, file transfer or lock screen not work good or not work at all definitely.

The only known issue with the File Transfer mode is that the remote directories are slow to open. This is a known bug (well, not actually a bug, it's the implementation) but we will fix it in one of the future updates where we will re-write this connection mode from the bottom up.

Regarding the lock screen, could you please elaborate on this problem and give us more information about what specifically is not working in your case.

Thanks!

Printing issue on viewer

Conrad, Support (Posts: 2295)

Oct 16, 2018 2:57:17 pm EDT

Hello Riki,

I see. Please, try printing to file using Microsoft to PDF or Microsoft to XPS and let me know if it works. We'll see if we can reproduce the problem.

If the file isn't confidential, you could send it to us to try it out. Or even strip it of information and then send.

Free Key Generator sending blank keys

Conrad, Support (Posts: 2295)

Oct 16, 2018 2:44:51 pm EDT

Hello Chris,

Sorry for the inconvenience. We have a temporary issue with the free license key generator. Our engineers are currently fixing  it. Hopefully, it will get back to normal soon.
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