Conrad Sallian's community posts

How can I get RemoteUtilities to support keyboard shortcuts in general

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 11:46:21 am EST

Hello Kubris,

One of the reasons this might be happening is that these key combinations are intercepted on a lower level by different software (or some driver utilities, those for your graphics card).

Other remote desktop apps, such as the one built into Windows, [censored] , etc... pass all KB shortcuts by default (except for Ctrl+Alt+Delete, obviously) - so having that not work in Remote Utilities was a surprise.

Could you reproduce the problem with other software on the same local and remote computers where Remote Utilities is installed? Please, note that issues of this kind are machine-specific - what happens on one machine won't necessarily happen on another.

Remote Utilities server - All connections inactive

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 11:41:28 am EST

Hello Ben,

Thank you for your message.

I would recommend to restart your server to see if the problem persists. Or at least restart the server service (see Configuration -> Service state tab)

I can see that your server version is slightly outdated. I highly recommend that you update the server to 2.8.2.0 which is the latest version up to date (you can download it here) especially given the fact that you have the most recent RU version.

keep getting logged out of forum

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 11:26:50 am EST

David,

Also , please make sure that you enable "Remember me on this computer" check box when you log in.

Certain keys (Enter, CTRL, Shift etc) not working on Remote Host

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 11:25:41 am EST

Hello Stephen,

Please, update Remote Utilities to the most recent version which is 6.10.10.0.

keep getting logged out of forum

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 10:45:15 am EST

Hello David,

There weren't any other reports but still I've forwarded your request to our webmaster to double-check if there is something on our end that might be causing this.

Thanks.

blank screen option

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2020 10:41:35 am EST

Hello Scott,

This is approximately mid-2020.

Thanks.

keep getting logged out of forum

Conrad Sallian, Support (Posts: 2953)

Jan 01, 2020 6:00:13 pm EST

Hello David,

You shouldn't be logged out from the site. Perhaps, it's something with the cookies in your browser. Make sure that you allow cookies from *.remoteutilities.com to be stored on your computer.

NT authorization For <PC Name>

Conrad Sallian, Support (Posts: 2953)

Jan 01, 2020 12:58:23 pm EST

Hello,

I'm glad to see you figured out the problem :) Please, let us know if you need further assistance.

Thanks!

Android App Address Book

Conrad Sallian, Support (Posts: 2953)

Jan 01, 2020 12:51:31 pm EST

Hello Alan,

Regarding mobile client licensing (Android and iOS) - we are not planning to make it paid in the near future, at least not with the current feature set. The address book in the mobile client remains very basic (essentially a list) and we won't even start thinking about other-than-free licencing model before this is improved and the mobile client gets a full-fledged address book.

--- I have two PCs we use more than anything, and mostly use MY PC to connect to other PCs. But, if at the keyboard of one of the other PCs and need to get something from my PC, can I easily connect to my PC to do so? i.e., is this considered to be "another tech license", and so would not normally be able to connect because of licensing issues, or technical issues, such as a lack of centralized common client list?

Our licensing is per concurrent tech. If you have a 1-tech license you can open a remote session (or even multiple simultaneous sessions) from any one Viewer workstation  at a time.

Hope that helps.

need simple link to latest host and agent

Conrad Sallian, Support (Posts: 2953)

Jan 01, 2020 12:41:59 pm EST

Hello, David

Thank you for your message.

These permalinks already exist for all the main program modules. Here they are:

https://www.remoteutilities.com/download/host/
https://www.remoteutilities.com/download/agent/
https://www.remoteutilities.com/download/viewer/
https://www.remoteutilities.com/download/server/

Let me know if you need further assistance.
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