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New to Remote Utilities coming from LogMeIn

Conrad, Administrator (Posts: 1611)

Feb 22, 2017 3:16:44 pm EST

Hello Michael,

Thank you for your message.

Does Remote Utilities allow me to log in anywhere & get to the PC that are installed with Remote Utilities?

You mean anywhere on the Internet? Yes, of course. You can use the "Internet ID" connection type with either a persistent remote module or an ad hoc agent.

Can I give other users logins so that they can log into their PCs?

Unlike LogMeIn Remote Utilities is stand-alone software. There is no web account or a hosted web panel. Instead you install the software on both ends of a connection (on the remote side you can optionally use a run-only Agent) . You can enable a simple single-password access to a remote PC, or create separate users with their own permissions.

Hope that helps. Let me know if you have other questions.

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Computer changes to Logged Off

Conrad, Administrator (Posts: 1611)

Feb 17, 2017 10:25:07 am EST

Hi Scott,

You are welcome. Sorry about the message being a bit misleading. Actually, we are planning to improve the update process a bit in the upcoming release and make it more comprehensible.

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Computer changes to Logged Off

Conrad, Administrator (Posts: 1611)

Feb 16, 2017 5:58:59 pm EST

Hello Scott,

Thank you for your message.

Probably, this is about Windows update issue described here.

I highly recommend that you update to version 6.5.0.8. Both your Viewer and Hosts. Refer to this tutorial to update.

If you still have issues after the update, let me know.

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Remote Utilites Seems to connect to wrong port

Conrad, Administrator (Posts: 1611)

Feb 16, 2017 5:37:44 pm EST

Hello Ryan,

Are you trying to connect from the same network or from different networks? If the former, try to connect to a different network (if you are on Wi Fi, switch to 3G/LTE, or vice versa) and try the same.

Also, could you send a screenshot of your mobile app's server settings window? You can send a screenshot via a private message or to support@remote-utilities.com

Looking forward to your reply.

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Remote Utilites Seems to connect to wrong port

Conrad, Administrator (Posts: 1611)

Feb 15, 2017 7:20:21 pm EST

Hello Ryan,

You need to remove http:// part.

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Remote View Event Viewer

Conrad, Administrator (Posts: 1611)

Feb 14, 2017 1:14:00 pm EST

Hello Brian,

You mean direct access, a connection mode similar to Terminal or Remote Registry mode, not just running compmgmt.msc in the Full Control mode?

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Host / Agent callback from command line

Conrad, Administrator (Posts: 1611)

Feb 13, 2017 10:03:59 am EST

Hello,

Thank you for your message.

I'm sorry, but we do not plan to implement this.

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Unprecise Online/Offline status

Conrad, Administrator (Posts: 1611)

Feb 10, 2017 5:14:27 pm EST

Hi Armin,

After starting the portable viewer (6508), i see my list of available computers. I'll pick one of them and it's shown as "online" - everything normal until here. Just after clicking on a computer (to open the remote control), it's shown as "offline" for about 5 secs. The connection will be established and i am able to see the host screen and do normal operations. Is that normal? Sometimes it delays for more than 5 secs...

Regarding this issue. Found a small bug that caused this behavior. So it was not normal, actually, I was mistaken. So we'll fix it in the upcoming version.

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Wrong Client-IP displayed in Viewer

Conrad, Administrator (Posts: 1611)

Feb 10, 2017 5:08:57 pm EST

Hello Armin,

But there are some other entries (which are not shown in the picture) which are displaying the right client (wan) IP.

It is possible that those computers are directly available and the program detects this. But I will ask our development to be sure and get back to you.

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Portable Viewer flagged as Trojan: Win32/Rundas!plock

Conrad, Administrator (Posts: 1611)

Feb 10, 2017 5:03:19 pm EST

Hello Bart,

Glad to hear the issue is resolved and thanks for sending a false positive report to Microsoft.

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