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Cannot see mouse cursor on the remote computer

Conrad, Administrator (Posts: 2120)

Jun 19, 2018 10:29:01 am EDT

Hello Ryan,

When there is no physical mouse the cursor might not be visible. The iOS version has nothing to do with it - the same is true about the desktop Viewer, only in desktop Viewer you see the local cursor by default so that behavior is not immediately evident.

But this is a bug and we have already added it to our bugfix queue. We will fix it in one of the upcoming updates.

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Cannot see mouse cursor on the remote computer

Conrad, Administrator (Posts: 2120)

Jun 18, 2018 3:39:58 am EDT

Hello Ryan,

Thank you for your post.

Is a physical mouse connected to the remote Host PC?

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Screen is kinda "choppy" - solutions ?

Conrad, Administrator (Posts: 2120)

Jun 15, 2018 4:14:05 am EDT

Hello Lukas,

Direct connection is always better than ID connection, by definition. It is the simplest way to connect from local to remote, and if you still have serious performance issues even when using direct connection, you should check your network and router.  

Hope that helps.

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Screen is kinda "choppy" - solutions ?

Conrad, Administrator (Posts: 2120)

Jun 14, 2018 5:17:31 pm EDT

Hello Lukas,

Thank you for your post.

There are some tips on improving performance, found in this knowledge base article.

It should be noted, however, that in the upcoming version 6.9 we implemented some significant improvements to connection speed/performance. Version 6.9 beta will be made available on the site in a few days.

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Free licenses doesnt work

Conrad, Administrator (Posts: 2120)

Jun 14, 2018 5:11:47 pm EDT

You are welcome :) By the way, we also fixed the issue with the in-program generator as well. Now everything works as it should.

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Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Administrator (Posts: 2120)

Jun 14, 2018 11:56:43 am EDT

Thanks for the information, Ryan!

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ERROR Unable to open file connections_4.xml

Conrad, Administrator (Posts: 2120)

Jun 14, 2018 10:02:29 am EDT

Hello Lukas,

Unfortunately, it's very unclear why this problem may arise and there is so far a single report of it. We will be updating our mobile app quite soon and see if this eliminates the issue.

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Free licenses doesnt work

Conrad, Administrator (Posts: 2120)

Jun 14, 2018 10:01:18 am EDT

Hello Lukas,

Thank you for your post. Please, try this knowledge base article:
https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

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Alt+Tab and Windows+Tab to local PC?

Conrad, Administrator (Posts: 2120)

Jun 13, 2018 4:57:06 pm EDT

Hello Eli,

Do you suggest that we add an option, that when selected would disable hotkeys when you are in windowed mode? Is that correct?

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ERROR Unable to open file connections_4.xml

Conrad, Administrator (Posts: 2120)

Jun 12, 2018 3:28:58 pm EDT

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

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