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Blank screen host does not work!

Conrad, Administrator (Posts: 2023)

Mar 28, 2018 12:09:24 pm EDT

Hello Lee,

Thank you for your message.

If these are laptops the feature might indeed not work correctly due to the way the blank screen mechanism and monitor driver work in Windows 10. Unfortunately, we cannot do anything about it.

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File transfer is very sloooow on directory changing

Conrad, Administrator (Posts: 2023)

Mar 27, 2018 1:28:14 pm EDT

Hi Riki,

I'm sorry. Our work on the 6.9 update took quite a lot of time due to some serious improvements (specifically those that deal with security and authorization). It is soon to be released and more updates are coming this year.

Thanks.

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PnP-Monitor Lock driver is unsigned

Conrad, Administrator (Posts: 2023)

Mar 27, 2018 4:59:29 am EDT

Hello Pete,

After some investigation we found that it's not actually the driver or root drivers to blame. It's Microsoft's new policy that was put in effect after one of Windows updates. Now they require additional verification in their Dev Center (us as a vendor).

We went through all the necessary procedures and the changes we submitted are currently pending.

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403 Forbidden You don't have permission to access /buy/licensing/

Conrad, Administrator (Posts: 2023)

Mar 26, 2018 10:59:50 am EDT

Hello Jack,

Thank you for letting us know about the broken link. It has been fixed now.

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Host shows online but goes offline when clicked

Conrad, Administrator (Posts: 2023)

Mar 26, 2018 10:04:16 am EDT

Hello Glenn,

Please, refer to this thread. Thanks.

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 2023)

Mar 26, 2018 9:52:28 am EDT

Hello everyone,

Just wanted to say that indeed there is a problem with viewer 6.8 just as you describe. We are currently investigating it and testing different solutions.

Since it's a problem on the Viewer side the Host logs won't help us much. They can only confirm that the problem at hand is not the Host's, but the Viewer's.

But you can still help us figure out this problem if you send us the Viewer log (use support@).  The log should preferably capture the moment when the connection is going offline/online. Along with the log, please, also send us your license key (even if it's a free license key) - this will help us properly identify the connection in our server logs.

Thanks!

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Black screen and lock mouse/keyboard

Conrad, Administrator (Posts: 2023)

Mar 23, 2018 3:03:37 pm EDT

Hello,

Unfortunately, no. Currently the mobile version doesn't have such option.

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Host shows online but goes offline when clicked

Conrad, Administrator (Posts: 2023)

Mar 23, 2018 3:02:52 pm EDT

Hi Glenn,

The log looks ok - it seems that the Host successfully establishes connection to your server and is ready for connection.

I'm afraid that the connectivity (network) issue might be on the Viewer side. You should check if the Viewer PC can communicate with the server PC and if the connection is stable (you can try the ping -t command, for example).

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free license is not adding to the license storage

Conrad, Administrator (Posts: 2023)

Mar 23, 2018 3:00:04 pm EDT

Hello Karen,

Thank you for your post. This knowledge base article can help:
Cannot get a free license key

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how long does a 'just retrieved' Internet ID connection last for?

Conrad, Administrator (Posts: 2023)

Mar 23, 2018 2:56:36 pm EDT

Hello Pam,

Thank you for your message.

The Internet-ID once generated/enabled remains active and the Internet-ID code remains the same unless you manually change (re-issue) it.

Hope that answers your question.

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