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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 6:43:19 pm EST

You are always welcome!

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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 6:09:40 pm EST

Haha! I wasn't sure if it was you that helped me and didn't want to credit the wrong person, but I just wanted to share how we got this problem fixed for me.

All's well that ends well )

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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 5:36:33 pm EST

Jimmy, this is what you need - uncheck the "Constrain proportions" check box in connection properties:


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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 5:34:41 pm EST

Hi Ron,

I'm ashamed :) Despite it was me who helped you back then, this time I completely forgot to mention this option and help Jimmy.

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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 5:23:36 pm EST

Hello Jimmy,

Thank you for the kind words!

Apart from resolution there is also the aspect ratio. Even if you use the stretch mode Remote Utilities honors the aspect ratio so that your remote screen, albeit stretched (or shrunk) still shows correct proportions without distortion.

You will not see the black bars only if the aspect ratio of your local computer is the same as the aspect ratio of the remote one, although their resolutions  may differ. If the local resolution is higher than the remote one - stretching occurs. If the remote resolution is higher than the local one, shrinking occurs.

Hope that helps.

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Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 11:40:58 am EST

Hello Ashley,

Unfortunately, not when the Host is on Windows 8/10. There's simply a different way the blank screen works on those systems.

As for Windows 7 and earlier, we'll see - perhaps we'll leave this feature for compatibility and not remove altogether.

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Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:52:03 am EST

Hello Ashley,

There is one problem. The new blank screen mechanism turns off the monitor itself.

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Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:26:14 am EST

Hi Ashley,

Understood. Give me some time, I'll discuss this with our developers to see if anything can be done about it.

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Blank the host's screen = no local thumbnails?

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:17:30 am EST

Hi Ashley,

This is a side effect, unfortunately. And it only manifests itself when Windows 7 and older is used. Starting Windows 8 and higher a new monitor driver is used and hence no such effect.

Let me know if you have other questions.

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Blank the host's screen = no local thumbnails?

Conrad, Administrator (Posts: 1573)

Jan 09, 2017 5:27:53 pm EST

Hello Ashley,

Thank you for your post.

Could be a bug. We'll check it out. What is the operating system on the remote and local PCs?

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